BeyondTrust Endpoint Privilege Management Room for Improvement

GJ
reviewer1324719
PAM Architect at a tech services company with 11-50 employees

What's bothering me, which is true of all of them, is that sometimes, the error codes that come up don't necessarily get reflected in the searches within their support sites or they're out of date. I would rather search by an error code than type in the text and search for it by text because the error code means that it is programmatic, and it is known. It might not be desired, but it at least is not unexpected. If you don't have an error code, you just get an anomalous error, and if it is lengthy, it can be difficult to search and find the specific instance you're looking for. This is something I would like all of them to improve. BeyondTrust, CyberArk, Centrify, and Thycotic could do some improvements in staying up to date and actually allowing you to search based on the product version. They are assuming that everybody is on their way to release. They put out a new release, but it is not reflected on the support site, which makes no sense to me, especially when they revamp all the error codes. They all have been guilty of this in some way.

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AslamImroze
Technical Manager at Gulf IT

One issue, especially when you deploy HA actively and passively, is the synchronization. Usually, there is a large delay between the sync. The biggest problem is that it takes at least 14 minutes to detect that the primary is down. That is 14 minutes of downtime, which is a huge amount of time, especially for our enterprise customers. That delay should be reduced.

The other area to improve is that they rely on MS SQL servers only. You cannot have any other database behind them. They have to be on MS SQL. If they can do something about these issues, this would be a better alternative for some customers.

In terms of software, BeyondTrust should work on other operating systems other than Windows and support non-Windows operating systems also.

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LN
reviewer1448772
General Manager, Head of Information Security at a tech services company with 51-200 employees

There are different vendors that are pretty competitive in terms of features. BeyondTrust is great in some areas, however, CyberArk is as well. The solution needs to continue to add features in order to stay competitive in the market.

Their technical support could be more responsive and helpful.

The solution is quite expensive.

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Learn what your peers think about BeyondTrust Endpoint Privilege Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.
AB
reviewer1136769
Consultant- Information Security at a tech services company with 11-50 employees

There are a few points that are lagging in the technology and I think updated versions should be available more frequently.

So the program updates are very rare and the frequency is too far apart to take care of bug fixes and adding the latest features. 

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OS
reviewer1093563
Team Lead, Network Infrastructure Business at a tech services company with 51-200 employees

The help system should be improved to provide a quick help guide with each tab within the solution, which explains what each particular function does. This would help because sometimes, you can get lost and you find yourself going back to see what the functions do. Have at least a very small hint for some of the key functions would go a long way to help with deploying and using the system.

Better pricing would help this solution to grow in the Nigerian market.

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GK
reviewer1241319
VP Cyber Risk at a tech services company with 501-1,000 employees

This depends on the client. Some clients find the granular approach a lot better than the simplified approach and some clients prefer the simplified approach better than the granular approach. Depending on the type of organization and type of information that must be protected, there are obviously different requirements.

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OS
reviewer1093563
Team Lead, Network Infrastructure Business at a tech services company with 51-200 employees

The deployment process should be clarified or made simpler. It would be helpful if the solution had in-app tutorials for users to look at as they progress through the system. Sometimes we get lost and need to go back to check what exactly the function was. There should be small hints around major key functions. It would go a long way in speeding up the deployment process.

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Learn what your peers think about BeyondTrust Endpoint Privilege Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.