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BeyondTrust Password Safe Room for Improvement

GJ
PAM Architect at a tech services company with 11-50 employees

There's always room for improvement. But as of right now, I believe BeyondTrust is one of the best kept secrets.

The only negative thing I can say is that BeyondTrust was recently bought by Bomgar and the marriage of the multiple companies coming together in the merger has caused a little bit of a hiccup right now in their software versions. For example, the online training courses are two revisions older than the currently released software and some of the guides don't match what you see on the screen. So it's a growing pain. Because they were purchased by Bomgar the people who used to make decisions in BeyondTrust are not necessarily the ones making them now or they've got other people to report to and get approval. Right now they're in a little bit of flux online with their BeyondTrust University.

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SG
I.S. Architect at a insurance company with 10,001+ employees

Its documentation can be improved. Its documentation is currently complicated, and it is not good. It needs to be better.

Their technical support can also be improved. It is not bad, but it can be better.

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DT
Director Information Security at Coho Data

I would love if they integrated Bomgar's SSO with BeyondTrust for the session recording that we use for vendors. 

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