Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune.
Microsoft Intune is a cost effective choice. It is less expensive than other products on the market.
Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune.
Microsoft Intune is a cost effective choice. It is less expensive than other products on the market.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.
The pricing is moderate.
The solution has a perpetual license and it is purchased upfront.
The pricing is moderate.
The solution has a perpetual license and it is purchased upfront.
TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.
...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.
...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
Enable secure, flexible work with the leader in virtual apps and desktops
You have to do some hard work in order to get the suitable licenses.
The licenses are affordable, but the support is a bit expensive, though worth the value.
You have to do some hard work in order to get the suitable licenses.
The licenses are affordable, but the support is a bit expensive, though worth the value.
Secret Server is a fully-featured Privileged Access Management (PAM) solution available both on premise and in the cloud. It empowers security and IT ops teams to secure and manage all types of privileged accounts and offers the fastest time to value of any PAM solution.
It isn't terribly expensive.
The price of this solution is good.
It isn't terribly expensive.
The price of this solution is good.
Remote secure access VPN is a solution that provides users with remote access to an organization’s network. The host may have VPN client software loaded or use a web-based client. The solution leverages security features like multi-factor authentication, endpoint scanning, and encryption of all data in motion.
The price of this product is good.
Organizations that already have the Check Point NGFW need to purchase an additional license to have access to the VPN functionality.
The price of this product is good.
Organizations that already have the Check Point NGFW need to purchase an additional license to have access to the VPN functionality.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
Appgate SDP is a network access control tool for local and remote access, multifactor authentication, and micro-segmentation. It is a flexible, robust, and configurable tool with good documentation, interface improvements, and ease of deployment.
It is a pretty expensive tool. It is maybe about $20,000 per year for a hundred users or so.
We pay $100 per user per month. One license for the site is around $17.
It is a pretty expensive tool. It is maybe about $20,000 per year for a hundred users or so.
We pay $100 per user per month. One license for the site is around $17.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
Claroty Secure Remote Access minimizes the risks remote users, including employees and 3rd parties, introduce to OT networks. It provides a single, manageable interface that all external users connect through, prior to performing software upgrades, periodic maintenance, and other support activities on assets within industrial control system networks.
F5 BIG-IP Access Policy Manager (APM) is an access management proxy solution for managing global access to the enterprise networks, cloud providers, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access.
Recently, they have simplified the licensing
The product is very expensive.
Recently, they have simplified the licensing
The product is very expensive.
TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.
The pricing is a little bit on the higher side.
The pricing is a little bit on the higher side.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
WALLIX offers cybersecurity and privileged access management solutions that secure and protect your most critical IT assets.
Pricing of this solution is good for the local market and is more affordable than CyberArk, BeyondTrust and One Identity.
The solution's price is mid-ranged.
Pricing of this solution is good for the local market and is more affordable than CyberArk, BeyondTrust and One Identity.
The solution's price is mid-ranged.
BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.
The licensing cost for this solution is based on the number of endpoints.
The price is pretty expensive, but you get what you pay for and this is a great product.
The licensing cost for this solution is based on the number of endpoints.
The price is pretty expensive, but you get what you pay for and this is a great product.
Intuitive remote control
Use the mouse and keyboard (or touchscreen) in front of you as though they belong to the remote computer.
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
The rescue model is licensed by user.
The pricing is worth the value.
The rescue model is licensed by user.
The pricing is worth the value.
With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.
Good price and works well.
Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.
Good price and works well.
Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.
It is very good.
If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package.
It is very good.
If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package.
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
The licensing fees are less than $400 per year.
The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer.
The licensing fees are less than $400 per year.
The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer.
It is a lower price vs. other things on the market.
It is an expensive solution.
It is a lower price vs. other things on the market.
It is an expensive solution.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Radically Refreshing Remote Support
Faster, Frictionless, and Better Than Ever
Keep customers and remote employees on-the-move with a remote support experience that’s better for both agents and end users alike. With GoToAssist, it’s easier to resolve issues fast and without frustration, to get customers and employees back to doing what matters.
It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of.
It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of.
Remote Desktop Manager lets you centralize all your remote connections, passwords and credentials into a unique platform that can be securely shared between users. Drive security, speed and productivity through your organization while reducing risks for your IT department. Join over 400 000 users in more than 140 countries who enjoy our remote connection management solution. Remote Desktop Manager is available in two editions: Free and Enterprise. While the Free edition is perfect for stand-alone users, the Enterprise edition is best suited for multiple users and teams.
Setup costs for most people is negligible.
If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License.
Setup costs for most people is negligible.
If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
I don't see anyone other than large companies being able to afford this system.
Pricing is simple, as it’s per concurrent analysts.
I don't see anyone other than large companies being able to afford this system.
Pricing is simple, as it’s per concurrent analysts.
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
Don't get scared of the price tag because it's definitely worth it.
I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.
Don't get scared of the price tag because it's definitely worth it.
I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.
Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software.
