BeyondTrust Remote Support Primary Use Case

Rich Longo - PeerSpot reviewer
Vice President of Sales at ServicePro

We used it all the time in my previous organization. We don't use these tools here in my current organization. We don't yet have a need for them in this organization. It is a new and young company.

View full review »
Justin Glasscock - PeerSpot reviewer
Privilege Access Management Consultant at Integral Partners LLC

Remote Support allows the help desk and IT administrative personnel to connect to users' computers as well as kiosks, conference room systems, etc. When I left the company, around 20 employees were using the tool.

The consulting firm I'm working with now focuses on the BeyondTrust privilege access management applications. Our company takes contracts to install BeyondTrust solutions like Password Safe and Remote Support for client companies.

View full review »
KB
PC Technician at Cape Fear Community College

We use Bomgar Remote Support to manage a fleet of more than 3000 computers across four campuses in two counties. This support extends to both hardware and software support in addition to assistance as needed for more than 1500 employees and an annual count of over 25,000 students. 

View full review »
Buyer's Guide
Remote Access
March 2024
Find out what your peers are saying about BeyondTrust, TeamViewer, Microsoft and others in Remote Access. Updated: March 2024.
765,386 professionals have used our research since 2012.
AS
Global Endpoint Manager at a manufacturing company with 10,001+ employees

We['ve been using the solution for remote support.

The regular use case is regular support for end-users, however, the other value of the platform is the fact that it gives very, very detailed insight capabilities and session recording capabilities. 

Another interesting use case is for inviting external support by our partners, locally. We are capable of inviting external support. 

The mobile support is rarely used, yet still in place.

View full review »
RO
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees

It is used for remote support for the service desk. We primarily use it for troubleshooting activities. When users have an issue, they call up the service desk or send an email. One of the technicians uses this solution to remotely access their computer. The technicians can see the screens, take control, do some troubleshooting, share files, and implement fixes.

View full review »
MA
Sales Engineer at a government with 201-500 employees

Our company uses the solution to provide remote access control for our customers who onboard between 100 to 1,000 assets. 

Use cases can also include bridging active directories, servers, and databases.

View full review »
MB
Sr VP fo Business Operations at Networking Technologies and Support, Inc.

We primarily use the solution for connecting to our customer systems to remediate issues.

View full review »
it_user849288 - PeerSpot reviewer
Data Center Technician at nuskin

Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer. We host the application in our data center. We find it is easier to maintain the control of the system this way.

View full review »
it_user845535 - PeerSpot reviewer
IT Help Desk Manager at Stanford University School of Medicine

Provides secure remote support to clients using Mac, Windows, and mobile devices in a healthcare environment supporting 10,000 clients and 15,000 devices.

View full review »
Ben Masuku - PeerSpot reviewer
Business Development Specialist at Wire Speed Systems`

Technical engineers use this solution to assist their staff remotely. It enables the IT technician to connect remotely to an end user laptop and do some troubleshooting if that user is having challenges.

View full review »
Chella  Chalapathi - PeerSpot reviewer
Senior Technical Program Manager at Infosys

Our primary use cases are providing IT support to remote users who are coming through the network and managing the local password rotation for users. 

View full review »
it_user516468 - PeerSpot reviewer
Systems Administrator at CityServiceValcon

I use Bomgar Remote Support as a help desk tool to assist our internal employees across multiple states address issues with their individual PCs, cell phones, and workstation issues. It is also used to remotely retrieve data from unmanned workstations in our remote offices.  

View full review »
it_user848082 - PeerSpot reviewer
IT Support Specialist at Graham Partners

We use Bomgar Remote Support at our approximately 100 employee firm to provide immediate support no matter the employee's current location.

View full review »
SP
Director CTO Office at a tech services company with 201-500 employees

The primary use case of this product is for remote support. Customers will call in with an issue and we connect them with an engineer. Some of our engineers also work remotely.  I'm the director in the CTO office and we are customers of BeyondTrust. 

View full review »
FG
Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees

My company uses BeyondTrust Remote Support to provide remote support to our customers and clients.

View full review »
it_user845100 - PeerSpot reviewer
IT Business Analyst at CDM Smith

Bomgar allows remote viewing and controlling of users internationally while on or off the network.

View full review »
it_user828330 - PeerSpot reviewer
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees

Intility is a cloud service provider who serves more than 600 companies with 20,000 users worldwide. It is key to provide our customers with enterprise grade support, and an integrated chat and remote tool support system is essential for this purpose. Easy collaboration between technicians across departments and locations enables us to handle support inquiries efficiently.

View full review »
it_user850839 - PeerSpot reviewer
IT Client Solutions Lead at University of Lethbridge

We have a full service support centre that uses Bomgar Remote Support to connect with client machines and assist with complex (and remedial) technological solutions.

View full review »
NP
Project Manager at a financial services firm with 1,001-5,000 employees

We're using BeyondTrust Remote Support to create more support lines. One line of support for our employees, and the other for our clients at a bank. We're using this solution to fix problems for our clients and bank employees. I have branches in different cities, like the capital cities in Columbia.

View full review »
Ali Zeeshan Hasnain - PeerSpot reviewer
Associate Security Engineer at a security firm with 11-50 employees

I'm an associate security engineer and we are partners with BeyondTrust.

View full review »
MT
IT Engineer at FormatPC

We are a solution provider and this is one of the products that we implement for our customers. It is used for providing secure remote support and allows you to control the support staff. You can see what they were doing on the machines and provides them the ability to work in a secure manner. It is done through a secure connection, where everything is recorded and can be audited.

View full review »
Buyer's Guide
Remote Access
March 2024
Find out what your peers are saying about BeyondTrust, TeamViewer, Microsoft and others in Remote Access. Updated: March 2024.
765,386 professionals have used our research since 2012.