BeyondTrust Remote Support Reviews and Pricing

Stephen Hui

Solutions Architect - Team Lead at DataAssure

Apr 14 2020

Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader

What is most valuable?

The most valuable features are: * The ease of deployment * Performance * Pre and post-sales support * The vast majority of the localization they have done * The solution provider that they support. Bomgar brand, or now BeyondTrust's brand reputation is great. It is very strong, it's an undisputed global leader. You just can't argue about it. You can't compete with TeamViewer or any other similar… more »

What needs improvement?

It's just a trade-off, not a complaint, that they could never put voice into it. It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice. It's no big deal. You have more sessions, you don't really need the voice part of it. It's just a convenience. Other than that, it is a de-facto… more »

What other advice do I have?

Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do the integration with an ITSM tool because that involves a lot of investment and time. Customers have a budget to pay for the integration, the amount of time involved, it's not the easiest to deploy the… more »

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BeyondTrust Remote Support Reviews

What is most valuable?

What needs improvement?

What other advice do I have?

What is BeyondTrust Remote Support?