BeyondTrust Remote Support Overview

BeyondTrust Remote Support is the #7 ranked solution in our list of top Remote Access tools. It is most often compared to TeamViewer: BeyondTrust Remote Support vs TeamViewer

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

BeyondTrust Remote Support is also known as Bomgar Remote Support .

BeyondTrust Remote Support Buyer's Guide

Download the BeyondTrust Remote Support Buyer's Guide including reviews and more. Updated: December 2020

BeyondTrust Remote Support Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

BeyondTrust Remote Support Video

Pricing Advice

What users are saying about BeyondTrust Remote Support pricing:
  • "The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
  • "I would prefer that it was more affordable."

BeyondTrust Remote Support Reviews

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Stephen Hui
Solutions Architect - Team Lead at DataAssure
Real User
Top 10
Apr 14, 2020
Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader

Pros and Cons

  • "You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
  • "It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."

What other advice do I have?

Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do the integration with an ITSM tool because that involves a lot of investment and time. Customers have a budget to pay for the integration, the amount of time involved, it's not the easiest to deploy the product. It's quite complex to integrate an ITSM tool with BeyondTrust Remote Access. The process is not as simple as a lot of people think. Don't underestimate it. It's quite complex to do an…
MARK BRANDON
Sr VP fo Business Operations at Networking Technologies and Support, Inc.
Real User
Nov 22, 2020
Great for delivering end-user support, good at recording sessions, and very stable

What is our primary use case?

We primarily use the solution for connecting to our customer systems to remediate issues.

Pros and Cons

  • "The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
  • "Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

What other advice do I have?

We use a current version of the solution. We have a subscription model, and therefore we always buy the latest and greatest. I'd advise anyone considering the solution to talk with experts both in their company and without. On a scale from one to ten, I'd rate it at an eight.
Find out what your peers are saying about BeyondTrust, TeamViewer, Microsoft and others in Remote Access. Updated: December 2020.
456,249 professionals have used our research since 2012.
reviewer1189566
IT Engineer with 51-200 employees
Reseller
Top 5
Jan 12, 2021
Feature-rich, secure, and allows for recording and auditing of support sessions

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our customers. It is used for providing secure remote support and allows you to control the support staff. You can see what they were doing on the machines and provides them the ability to work in a secure manner. It is done through a secure connection, where everything is recorded and can be audited.

What is most valuable?

This is a very secure product. There are a lot of features available.

What needs improvement?

Technical support for this region can be improved.

For how long have I used the solution?

We have been working with BeyondTrust Remote Support for a few months. We have really just started selling them, so we don't have a great deal of experience yet. …
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