BeyondTrust Remote Support Reviews

Stephen Hui

Solutions Architect - Team Lead at DataAssure

Apr 14 2020

Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader

What is most valuable?

The most valuable features are: * The ease of deployment * Performance * Pre and post-sales support * The vast majority of the localization they have done * The solution provider that they support. Bomgar brand, or now BeyondTrust's brand reputation is great. It is very strong, it's an undisputed global leader. You just can't argue about it. You can't compete with TeamViewer or any other similar… more»

What needs improvement?

It's just a trade-off, not a complaint, that they could never put voice into it. It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice. It's no big deal. You have more sessions, you don't really need the voice part of it. It's just a convenience. Other than that, it is a de-facto… more»

What other advice do I have?

Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do the integration with an ITSM tool because that involves a lot of investment and time. Customers have a budget to pay for the integration, the amount of time involved, it's not the easiest to deploy the… more»

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What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

Also known as

Bomgar Remote Support

BeyondTrust Remote Support customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation