BeyondTrust Remote Support Scalability

Stephen Hui
Solutions Architect - Team Lead at DataAssure
Absolutely the most scalable product. They ship the Virtual Appliance plus two or three different models of their hardware appliances. You can scale up to a very, very large implementation which, to my understanding, we have many huge customers. This also highlights the value-differentiator. The hardware appliance has Atlas; that's fault tolerance and has load balancing built-in. Our competitors don't even have syncable features. Bomgar has had those features in its plan since day one. Unlike other products, Bomgar is licensed per support representative. The guys actually provide support to customers. Instability and performance have never been a problem compared to cloud-based because it's on-premise. It is secure, it's fast, it's easy to deploy. We use it almost daily. We are into the technical support business and we rely on this tool 7x24x365. View full review »
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