BeyondTrust Remote Support Archived Reviews (More than two years old)

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Real User
IT Client Solutions Lead at University of Lethbridge
Apr 17 2018

What is most valuable?

The ease of connecting with a client. No silly applets or anything to install. It just run the executable, then it connects almost instantly.

How has it helped my organization?

This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk). This product "just works" (without fail) and is dead-easy for clients to connect with.

What needs improvement?

This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion. However, this is not a huge downside. I would also like more insight into completed sessions. This would be nice, such as a historical log into the technician client application.
Real User
Senior Professional at a tech company with 10,001+ employees
Sep 17 2017

What is most valuable?

Some of the valuable features are: * Non-persistent agent: This is the most valuable feature as there is no permanent client agent on the end user's machine. Support… more»

How has it helped my organization?

This product provides remote assistance to globally dispersed users with single clustered instance. It also has features such as secure auditing/reporting and… more»

What needs improvement?

The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then. As… more»

What's my experience with pricing, setup cost, and licensing?

This product provides value for money.

Which solution did I use previously and why did I switch?

Previously, local teams have used other solutions like VNC, DameWare or RDP and MS SMS Remote Control tools. For over 4 years Bomagar is the enterprise remote control tool… more»

What other advice do I have?

It is an appliance-based secure and scalable solution for report support. This product keeps improvising its features and performance which is ever so helpful.

Which other solutions did I evaluate?

DameWare and SMS Remote Control tools were previously used.
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Vendor
ITSM Administrator at a real estate/law firm with 1,001-5,000 employees
Mar 14 2017

What is most valuable?

We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system. We like that we can customize the solution and we enjoy the screen sharing even on… more»

How has it helped my organization?

Increased our FCR rates and the efficiency of the support desk

What needs improvement?

Linux support leaves quite a bit to be desired. Ubuntu systems have issues with connectivity.

Which solution did I use previously and why did I switch?

We did, but nothing came close to Bomgar

What is BeyondTrust Remote Support?

Support More

More devices, more platforms, more people, more locations. Provide instant, reliable remote support to end-users and customers on or off your network. Get more done because you’re focused on fixing issues, not fixing the connection.

Provide Superior Service

Improve service levels and customer satisfaction with seamless, high-quality remote support for every end-user. Provide scalable, enterprise-grade support that keeps your business running, whether you’re fixing a Linux server across the ocean or an iPhone across town.

Secure Your Business

Support teams need administrative access to desktops and critical systems to do their job. The security of their remote access tools is crucial in protecting your network from threats and meeting compliance regulations.

Bomgar Remote Support Software is the only remote tool you need. Most support organizations have multiple remote tools because no single tool works across all their operating systems or across all their networks. Bomgar is different. One company used Bomgar to replace 12 remote desktop software tools! Simplify support, improve security, and increase efficiency with one remote solution.

Also known as
Bomgar Remote Support
BeyondTrust Remote Support customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

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