BIC Cloud BPM Customer Service and Technical Support

Quality & Process Management Consultant at Konrr Bremse
As far as technical support is concerned, I think the team is reactive when it comes to routine issues. But there are not often issues — especially not issues related to infrastructure. There are very few problems in the cloud because the infrastructure is monitored and taken care of in a proactive way. Contacting technical support is more something we do for a consultation about specific use cases. For example, we might have a question about what the best way is to handle a particular need when doing the modeling or some fairly specific thing. For both of these situations, we have the option of getting additional training that is available from the provider. We can book some training based on the role people on our team play in our own quality management. In all, working with support is very straightforward. It is easier than it used to be. View full review »
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