BigFix Pros and Cons

BigFix Pros

MartinCarnegie
Senior Consultant at a tech services company with 10,001+ employees
Pre-packaged support for many third-party applications such as Adobe, Google, Mozilla, Sun (Java), WinZip, and others.
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Informat76c6
Information Security Systems Specialist at a university with 10,001+ employees
It's enabled us to have a highly successful endpoint patching program for the past decade. It's been enormously successful there. It's also become a core part of many of our business processes, from compliance monitoring of endpoints, encryption management, key escrow, and local administrator password escrow. It's built into our inventory. It's very much everywhere.
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BigFixAddb6e
BigFix Admin / Win SysAdmin at Costco Wholesale
Between the user groups, the community, the AVP support, the direct access via technical route and the PMR support, half the time I don't even need to do a formal PMR because the solutions from the community resolve whatever issues we're having. It's the best community and support based system I've ever used.
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Tanyalynnette Grimes
CEO/ Chief Strategist at GreenWave Tech Corp
DOWNLOADING-PATCHES; It has also helped to reduce network traffic when it comes to downloading patches. By only having to download the patch once to the central location and then utilizing the relay structure to then download the patch to a specific site and then everything gathering at local, it greatly reduces the bandwidth of multiple endpoints.
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ProductLfae0
Product Line Manager at a tech company with 10,001+ employees
It allows us to quickly deploy capabilities that we need, whether it be security or non-security. We use it to keep systems up to date, deploy new drivers, find the information we need in the case of security incidents. The capability allows us to gather a lot of information very quickly and it also allows us to have a centralized reporting feature and a centralized deployment capability which is nice.
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Securitye35b
Security Engineer at a university with 1-10 employees
Before we had BigFix, we had problems with some malware. BigFix allows us to immediately patch all instances of endpoints that were vulnerable to antivirus and initiate scans. That's key.
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Daniel-Mitchell
Senior Server Systems Enigineer at a healthcare company with 501-1,000 employees
We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously.
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Technica91c3
Technical Engineer at a individual & family service with 10,001+ employees
Prior to BigFix we used Altiris, which was distributed. We had to manage multiple servers, and duplicate the tasks that we did on each server. BigFix tremendously reduced the amount of work that we had to do on each server in a centralized manner. We could minimize the work that we had to do, and we had a lot more control over the tasks and what machines they ran on.
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Joshua Hickok
Senior Security Consultant at Tech Data Corporation
It has improved my organization because we can automate a lot of tasks. We went from manually patching machines or doing our best and having very little visibility into it to us being able to set it and forget it and getting really good results on first-pass patching.
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Endpoint84a2
Endpoint Management Engineer at a retailer with 1,001-5,000 employees
Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers.
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BigFix Cons

MartinCarnegie
Senior Consultant at a tech services company with 10,001+ employees
IBM has not focused on the Web Reports capabilities.
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Informat76c6
Information Security Systems Specialist at a university with 10,001+ employees
Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers, in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me.
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BigFixAddb6e
BigFix Admin / Win SysAdmin at Costco Wholesale
I'd like to see better integration, with the different applications within BigFix. Instead of sometimes feeling like four or five different applications, they need to be integrated a little better within themselves.
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Tanyalynnette Grimes
CEO/ Chief Strategist at GreenWave Tech Corp
We're a partner, so we deliver technical support to customers. When we need to talk to the product support, traditionally, with the product over the last five years, I would not say support has been supportive. I hope that changes.
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ProductLfae0
Product Line Manager at a tech company with 10,001+ employees
The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web features and integrations that we could do with web UI that it would be nice to be able to put on top of what's already there, rather than waiting for IBM to develop what we need.
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Securitye35b
Security Engineer at a university with 1-10 employees
I want to see a solution for being able to deploy automated software to a Mac running OS X 10.13, something that's going to deal with kernel exceptions and answering prompts for user permissions for data folders and whatnot. They need to really streamline and automate the Mac software deployment.
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Daniel-Mitchell
Senior Server Systems Enigineer at a healthcare company with 501-1,000 employees
I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for your ServiceNow or your Qualys. More API connectivity to make it easier to integrate to other tools.
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Technica91c3
Technical Engineer at a individual & family service with 10,001+ employees
I would like to see for it to be a little easier for new users to be able to learn and create relevant statements. In my opinion, that's the hardest part for bringing on new people that haven't had BigFix experience. Being able to have easier ways to build relevance in ActionScript would be the biggest improvement I'd like to see.
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Joshua Hickok
Senior Security Consultant at Tech Data Corporation
I would eventually like to see a SaaS offering, a cloud-hosted BigFix instance where we only have to put a relay in our environment.
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Endpoint84a2
Endpoint Management Engineer at a retailer with 1,001-5,000 employees
License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying.
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Find out what your peers are saying about HCL, Tanium, Symantec and others in Endpoint Protection for Business. Updated: September 2019.
371,062 professionals have used our research since 2012.
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