BigFix Reviews

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MartinCarnegie
Consultant
Senior Consultant at a tech services company with 10,001+ employees
Nov 01 2017

What is most valuable?

* Patching support: IBM BigFix supports most of the major OSs with natively packages patches. This includes Windows… more»

How has it helped my organization?

Our primary use for IBM BigFix is around patching and reporting on Microsoft Windows servers. We are also using the… more»

What needs improvement?

IBM has been heavily focused on adding and improving features to the tool, especially with new components like IBM BigFix… more»

What's my experience with pricing, setup cost, and licensing?

IBM BigFix comes with many different packages depending on the functions that are required. IBM BigFix Patch is the most… more»

If you previously used a different solution, which one did you use and why did you switch?

At the current site, they were using WSUS to patch the Windows servers and native tools for the AIX, Red Hat, and Solaris… more»

What other advice do I have?

IBM BigFix is simple to implement and can quickly provide insight into the environment. By looking for “pain points” that… more»
Michelle McGough
Real User
BigFix Offering Manager at a tech services company
Jan 28 2019

What is most valuable?

The subscription patch content was the most useful because it made patching a lot easier, faster, and more successful than… more»

How has it helped my organization?

I used this product at several organizations during my career as an Endpoint Management SME from a small Windows-only… more»

What needs improvement?

With great power and flexibility comes a somewhat overwhelming thick console. In environments without well-designed… more»

What's my experience with pricing, setup cost, and licensing?

I would advise someone considering this solution to take advantage of everything offered by the seller and sales engineer… more»

If you previously used a different solution, which one did you use and why did you switch?

I've used Symantec, Microsoft, JAMF, Radia, ZENWorks, and more over the years. I always came back to BigFix.

What other advice do I have?

When training is offered, accept it. I was able to get free training from time to time which was sponsored by the regional… more»
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Anonymous User
Real User
Lead Compliance Architect
Mar 30 2017

What is most valuable?

I think the most valuable feature is its flexibility and the fact that there's one agent that allows you to do a lot of different things. We use it for compliance, primarily patching… more»

How has it helped my organization?

It gives us one tool that allows us to patch our systems, so we don't have multiple tools to patch our systems. We have one tool that allows us to patch multiple platforms, as well as… more»

What needs improvement?

I would like to see more multithreading, which I understand comes, clustering and we may end up doing some container-related work with Bluemix and lead some of that effort to allow us… more»

What other advice do I have?

Understand where your focus is going to be. Then, based on your focus, start moving in that direction and then, don't get so myopic with your focus that you don't see the capabilities… more»
John Barrett
Real User
Senior IT Manager at Technology Brands
Mar 31 2017

What is most valuable?

The most valuable features for us are scalability and reliability. Hands down.

How has it helped my organization?

My organization came from a product that was not nearly as reliable. It was causing failures across our infrastructure and across our enterprise… more»

What needs improvement?

IBM dropped what's called BigFix Detect on us here at Interconnect this year. That blew our socks off because we had just completed signing a… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using a different solution before this and we outgrew it. My company has gone through a period of hypergrowth and we went from handling… more»

What other advice do I have?

The advice I would give is not to be turned off from the learning curve. There is a little bit of a learning curve to it. But that learning curve… more»
Gavin Turner
Real User
Systems Engineer at Carolinas Healthcare System
Mar 26 2017

What is most valuable?

The most valuable feature of BigFix is the ability to manage all the clients that we have in our environment. So, every PC that we have has to come… more»

How has it helped my organization?

One of the improvements is the patching process and being able to get security patches out. We have 50,000 PCs in our environment and are able to… more»

What needs improvement?

Dynamic messaging needs improvement because one of the things that we deal with a lot is the messaging when pushing releases out. I know that there… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using an old IBM solution framework solution and some custom scripts that we had built around the framework solution to do our software… more»

What other advice do I have?

If they are able to get it into the environment and run some type of proof of concept and be able to kick the tires a little bit, that would be the… more»
Anonymous User
Real User
Senior Systems Engineer at a tech vendor with 1,001-5,000 employees
Apr 20 2017

What is most valuable?

* Being able to see inside every asset that we have * Finding those assets * Being able to deep dive and pull reports of any kind that we want *… more»

How has it helped my organization?

We get audited quite a bit because of PCI compliance. There are a lot of requirements that we have to meet on our endpoints to reach that… more»

What needs improvement?

Providing information about areas with room for improvement is tough. I recently attended a roadmap session, and they're pretty much addressing a… more»

If you previously used a different solution, which one did you use and why did you switch?

Currently, we have our solution and we put in the BigFix solution. It was all because of the PCI compliance. We got a new security team in and they… more»

What other advice do I have?

You've got to do a proof of concept and a proof of technology. Get it in there and see what it can do. But more importantly, as you're putting it… more»
Ravi Khanchandani
User
Founder Director with 11-50 employees
Apr 10 2018

What is most valuable?

Patch Management for a variety of operating systems makes it valuable as we can rely on a single tool for obtaining patch… more»

How has it helped my organization?

Patch compliance has improved. Using software distribution, the software distributed in the environment has been… more»

What needs improvement?

* Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes. * Client… more»

What's my experience with pricing, setup cost, and licensing?

Plan well to ensure you have a stable and scaleable deployment. If you have a need for many use cases: Patch Management… more»

If you previously used a different solution, which one did you use and why did you switch?

No other tools were used.

What other advice do I have?

Get started with BigFix.
Anonymous User
Real User
Admin at a tech services company with 10,001+ employees
Apr 04 2017

What is most valuable?

It's easy to manage. It gives me great power over the devices that I manage with very little effort, compared to other products. With other… more»

How has it helped my organization?

It has one central location to manage all the different platforms that we have such as desktop, Windows Servers, Linux Server, Solaris, AIX and… more»

What needs improvement?

The feature that I would like them to implement is for the command line and I know this is probably against the design. We come from the command… more»

If you previously used a different solution, which one did you use and why did you switch?

Actually, we had all the tools and we pulled them out, after which we went to BigFix. The reason why we chose this solution is because the… more»

What other advice do I have?

This product is extremely easy. If you've never implemented this type of three-tier architecture tool, then you don't know it. But, for anybody who… more»
See 24 More BigFix Reviews

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Find out what your peers are saying about IBM, Symantec, Ivanti and others in Endpoint Protection. Updated: February 2019.
316,268 professionals have used our research since 2012.

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What is BigFix?

IBM BigFix provides complete visibility and control into all endpoints through a single, unified platform. Enterprises can now bridge the bridge the gap between threat detection and response, drastically reducing remediation times and costs by consolidating best-in-class EDR, enterprise asset discovery, endpoint interrogation, rich threat intelligence, multi-platform patch management (90+ OS) and software distribution. Security and operations teams can see, understand and act on all endpoint threats while proactively reducing the attack surface. • SEE: Discover and audit every endpoint, on or off the corporate network—and rapidly detect evasive attacks using behavioral analytics that understand how attackers compromise your endpoints. • UNDERSTAND: Guided investigation enables security analysts to understand the full context and scope of an attack based on real-time endpoint information, not just historical data. • ACT: Respond with purpose. BigFix provides the capability to deliver targeted remediation—not only on patient zero but enterprise-wide—in minutes or hours.

Also known as
Tivoli Endpoint Manager
BigFix customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation

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