BigFix Reviews

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Michelle McGough
Real User
BigFix Offering Manager at a tech services company
Jan 28 2019

What is most valuable?

The subscription patch content was the most useful because it made patching a lot easier, faster, and more successful than alternative options requiring prescans and… more»

How has it helped my organization?

I used this product at several organizations during my career as an Endpoint Management SME from a small Windows-only fleet to extreme sized heterogeneous empires… more»

What needs improvement?

With great power and flexibility comes a somewhat overwhelming thick console. In environments without well-designed workflows, it was sometimes difficult to bring up… more»

What's my experience with pricing, setup cost, and licensing?

I would advise someone considering this solution to take advantage of everything offered by the seller and sales engineer - they always seemed eager to help me be… more»

If you previously used a different solution, which one did you use and why did you switch?

I've used Symantec, Microsoft, JAMF, Radia, ZENWorks, and more over the years. I always came back to BigFix.

What other advice do I have?

When training is offered, accept it. I was able to get free training from time to time which was sponsored by the regional seller. Be a part of the community - this means… more»

Which other solutions did I evaluate?

In the extreme scale environments, BigFix was already present. In the small scale environment, I brought BigFix with me.
Real User
Information Security Systems Specialist at a university with 10,001+ employees
Feb 27 2019

What is most valuable?

The custom content flexibility is the most important feature. Its ubiquity is also valuable. We've got very good adoption and it helps that it's one of the few tools that we have everywhere.

How has it helped my organization?

BigFix has enabled us to have a highly successful endpoint patching program for the past decade. It's been enormously successful there. It's also become a core part of many of our business processes, from compliance monitoring of endpoints… more»

What needs improvement?

Network traffic is one of our current pain points. BigFix's high performance and high availability in our environment easily overwhelms our high-performance firewalls. Every time we push out patches to our entire population, it makes the… more»

What other advice do I have?

I would rate it a solid eight out of ten. It's definitely not better than that, because it has a lot of Legacy code, a lot of early design decisions that it's still limping along with. On the other hand, I haven't found anything better out… more»

Which other solutions did I evaluate?

SCCM is not particularly effective as a cross-platform solution, so that alone makes it less of a contender. Also, BigFix is a lot more flexible, in terms of the types of content you can deploy, the types of reporting you can do, and the… more»
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Real User
BigFix Admin / Win SysAdmin at Costco Wholesale
Feb 26 2019

What is most valuable?

Some of the most valuable features are its: * Ease of use * The fact that it's a single port access across the board. There's only one firewall to be required. * The user community is great, very helpful. * There's not a lot of overhead to… more»

How has it helped my organization?

We're able to single console manage all departmental Windows, Linux, AIX servers, and from a single console, we can grant access via role base depending on department status and access. It's just easy to get a big picture on a single… more»

What needs improvement?

I'd like to see: * More visibility * Better reporting * I'd like for it to be more futuristic, for it to be less plain Windows looking with a little more pizazz. * Better integration, with the different applications within BigFix. Instead… more»

What other advice do I have?

I would rate it an eight out of ten. An eight because of the stability and the ease of use. Not a ten because I'm looking for more modernization, but I do have to give the BigFix community credit because they seem to listen to us. I would… more»

Which other solutions did I evaluate?

The main reason why we chose BigFix is because at the time we were looking for a single solution for multiple OS, and SCCM at the time couldn't handle a Windows, Linux, and AIX coverage as BigFix does. I haven't directly managed SCCM… more»
Tanyalynnette Grimes
Real User
CEO/ Chief Strategist at GreenWave Tech Corp
Feb 25 2019

What is most valuable?

The ease of use is the most valuable feature. Underlying that is the truth that the information that's being derived from the endpoints is accurate. There's no gray matter, and we don't have to interpret the results.

How has it helped my organization?

I've worked with the product a very long time, almost eight and a half years now, and for my own company, we're able to make sure that our endpoints are secure, regardless of the location on or off network. Also, for a lot of our customers, a big benefit is being able to give with accuracy, the… more»

What needs improvement?

I would like to see file consistency and sizing, and I would like to see more robust reporting in the power management features. Energy use and consumption has become a cry within IT development. It's an underserved piece of the product that has implications that could allow security and green IT… more»

What other advice do I have?

SCCM was a product that was originally designed to deploy Microsoft Office and to patch some of the underlying structures of the Microsoft operating system. It was never designed to be a large-scale security compliance or endpoint management tool. So when you look at it from those foundations, it… more»
Real User
Product Line Manager at a tech company with 10,001+ employees
Feb 26 2019

What is most valuable?

The flexibility of the capability of being able to use the out-of-the-box content that we get from the vendor as well as develop our own capabilities on top of the core capability is the most valuable feature.

How has it helped my organization?

It allows us to quickly deploy capabilities that we need, whether it be security or non-security. We use it to keep systems up to date, deploy new drivers, and find the information we need in the case of security incidents. The capability… more»

What needs improvement?

The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web… more»

What other advice do I have?

I would rate it a seven or eight out of ten. The pain points that we have are particular to us just because of the size of our implementation, the number of endpoints, etc. Overall, I think it's a great product and a product that most… more»

Which other solutions did I evaluate?

It's better than SCCM, it's more flexible.
Real User
Security Engineer at a university with 1-10 employees
Feb 26 2019

What is most valuable?

One of the most valuable features is the ability to be able to check relevance. You can see what's applicable for what patches and deploy only the required patches to those individual endpoints. The peer to peer file transfers feature is… more»

How has it helped my organization?

Before we had BigFix, we had problems with some malware. BigFix allows us to immediately patch all instances of endpoints that are vulnerable to antivirus and initiate scans. That's key. It helps us to compress our patch cycles. With our… more»

What needs improvement?

I want to see a solution for being able to deploy automated software to a Mac running OS X 10.13, something that's going to deal with kernel exceptions and answering prompts for user permissions for data folders and whatnot. They need to… more»

What other advice do I have?

I would rate BigFix a ten out of ten. It has saved me so much time in patching alone. The capabilities it gives me for very granular targeting of endpoints based on whatever criteria that I can come up with is great. It is very simply a… more»

Which other solutions did I evaluate?

We also looked at Altiris but BigFix came in because of its unique capabilities. It was Mac and PC compliant and worked with our endpoints. At the time, the price was right for us. There was local support and we had a very personal… more»
Daniel-Mitchell
Real User
Senior Server Systems Enigineer at a healthcare company with 501-1,000 employees
Feb 26 2019

What is most valuable?

The most valuable feature would be its flexibility. It's one product that works across multiple OSs. We have one agent that will sit on six to seven different OSs in our environment. I can use one console to push a patch to six or seven… more»

How has it helped my organization?

We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously. It… more»

What needs improvement?

I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for ServiceNow or Qualys. More API connectivity to make it easier to integrate to other tools.

What other advice do I have?

I would rate it a ten out of ten. It's worked for what we wanted. It's provided one screen to look across different OSs. It's also provided speed and flexibility. We're able to integrate it to all of our tools, do things to other servers… more»

Which other solutions did I evaluate?

We also considered Red Hat and Microsoft. We chose BigFix because we saw more fidelity in reporting, more fidelity in accuracy, and more fidelity in security. It's a night and day difference between BigFix and SCCM. Anyone who's used SCCM… more»
Real User
Technical Engineer at a individual & family service with 10,001+ employees
Feb 26 2019

What is most valuable?

Power to query anything on the machine servers and problem resolution is where we find a lot of value in being able to turn around and find a fix, and identify machines that are having an issue, and being able to resolve that. I believe… more»

How has it helped my organization?

Prior to BigFix we used Altiris, which was distributed. We had to manage multiple servers, and duplicate the tasks that we did on each server. BigFix tremendously reduced the amount of work that we had to do on each server in a centralized… more»

What needs improvement?

I would like to see for it to be a little easier for new users to be able to learn and create relevant statements. In my opinion, that's the hardest part for bringing on new people that haven't had BigFix experience. Being able to have… more»

If you previously used a different solution, which one did you use and why did you switch?

We switched to BigFix mainly because of scalability and for centralizing the work that we did, rather than being distributed. From what I know of SCCM, and the little that I've used it, the granularity that relevance an ActionScript allows… more»

What other advice do I have?

I would rate it an eight out of ten. Not a ten because of the training aspect of getting new users up and going on the technology. That would be the only downfall because it does take quite a bit of time to train new users. As far as the… more»
See 29 More BigFix Reviews

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BigFix Questions

What is BigFix?

IBM BigFix provides complete visibility and control into all endpoints through a single, unified platform. Enterprises can now bridge the bridge the gap between threat detection and response, drastically reducing remediation times and costs by consolidating best-in-class EDR, enterprise asset discovery, endpoint interrogation, rich threat intelligence, multi-platform patch management (90+ OS) and software distribution. Security and operations teams can see, understand and act on all endpoint threats while proactively reducing the attack surface. • SEE: Discover and audit every endpoint, on or off the corporate network—and rapidly detect evasive attacks using behavioral analytics that understand how attackers compromise your endpoints. • UNDERSTAND: Guided investigation enables security analysts to understand the full context and scope of an attack based on real-time endpoint information, not just historical data. • ACT: Respond with purpose. BigFix provides the capability to deliver targeted remediation—not only on patient zero but enterprise-wide—in minutes or hours.

Also known as
Tivoli Endpoint Manager
BigFix customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation

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