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AshishYadav
Banker at a financial services firm with 10,001+ employees
Real User
A stable solution with good support, but it needs to be updated

Pros and Cons

  • "BigFix technical support is good."
  • "The product lacks AI, ML, and IIT."

What is most valuable?

BigFix is a good product with good technical support. We are updating the package and everything, so there are no issues.

What needs improvement?

BixFix is good, but they have to update the product. For example, we need AI, ML, and IIT. We also want to edit the discovery of our assets less.

There are some status problems we can't really call a bug. We want them to improve and offer these things. I want a Manager of Manager. I also want to see the multiple control and a multiple report format. I want to get the whole report within a single console.

It's like you have a simple car and you want to buy a BMW. A simple car also works, and every car has four wheels. But we all want more power, to be more agile, and receive more status updates.

For how long have I used the solution?

I have been using BigFix for six years.

What do I think about the stability of the solution?

The stability of BigFix isn't bad.

What do I think about the scalability of the solution?

The scalability of BigFix isn't bad.

How are customer service and technical support?

BigFix technical support is good.

What other advice do I have?

On a scale from one to ten, I would give BigFix a seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mathieu FABIEN
CTO at LE GROUPE NOVA
Real User
A security solution with a good lifecycle management feature, but remote installation could be better

What is most valuable?

I like the inventory and life cycle management feature. It's simple to use. This platform is easier than Azure.

What needs improvement?

The remote software installation could be better. I would also like to see mobile device management within the BigFix itself. I would also like to have GlobalProtect management.

For how long have I used the solution?

I have been using BigFix for approximately three years.

What do I think about the stability of the solution?

BigFix is a stable solution. You can deploy it and forget about it. 

What do I think about the scalability of the solution?

BigFix is easy to scale. 

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is…

What is most valuable?

I like the inventory and life cycle management feature. It's simple to use. This platform is easier than Azure.

What needs improvement?

The remote software installation could be better. I would also like to see mobile device management within the BigFix itself. I would also like to have GlobalProtect management.

For how long have I used the solution?

I have been using BigFix for approximately three years.

What do I think about the stability of the solution?

BigFix is a stable solution. You can deploy it and forget about it. 

What do I think about the scalability of the solution?

BigFix is easy to scale. 

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is straightforward and took us a day to implement.

What other advice do I have?

I would recommend BigFix to new users.

On a scale from one to ten, I would give BigFix a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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RH
Performance & Monitoring Lead at NCR Corporation
Real User
Good patch management capabilities help us save time during deployment

What is our primary use case?

Our primary use case is Patch Management.

How has it helped my organization?

This has very much improved our organization by saving time to deploy thousands of endpoints to our customers.

What is most valuable?

The most valuable feature is Patch Management.

What needs improvement?

We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example.

For how long have I used the solution?

We have been using BigFix for five years.

What is our primary use case?

Our primary use case is Patch Management.

How has it helped my organization?

This has very much improved our organization by saving time to deploy thousands of endpoints to our customers.

What is most valuable?

The most valuable feature is Patch Management.

What needs improvement?

We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example.

For how long have I used the solution?

We have been using BigFix for five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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