BigFix Room for Improvement

Frans Dreyer
Security Solutions Architect at Thuthukani Technology Solutions
Historically, the company used to belong to IBM, and there was competition between MaaS360 and BigFix components. They neglected the mobile portion, or the mobile device management portion of BigFix. It has been sold. IBM sold it two years ago to HCL of India. Therefore, that's one thing that's lacking - the mobile side. They don't have a proper mobile device management capability. They're working on it, however, that's the one thing that needs improvement so that you can have full unified endpoint management. The ability to handle removable media encryption on the removable media label, et cetera, is lacking due to the fact that you cannot really control your USB device. Of course, recently, we had a use case where we had to lock down the USB devices, but there were, for instance, certain machines that were on a very specific model of USB drives that had a license key. This customer was using licensed software, and the license was on the USB stick. Now, the USB stick must be in the machine the whole time in order to use the application. The solution needs to bring back the granular control of the USB devices that they offered a year or four years ago. That way, you can say "these devices are allowed" or "these devices are not allowed". That's the one major thing, in my opinion, that they could rethink, USB device control for removable media. They're doing a lot of work on remote control. They are working on making it very, very simple. However, ti's not quite there yet. View full review »
Paul Aage Aasheim
Marketing Coordinator and Project Manager at Attend IT AS
The support of other 3rd party ssytems could be better. ServiceNow is supported by BigFix - But there is a lot of other systems that BigFix could support and vice versa and make it even more powerful. With all the inventory information avout the osftware and hardware in the network of the organization - The BigFix database could be a very valuable source for other maniufactors and porviders of software and hardware. View full review »
Information Security Systems Specialist at a university with 10,001+ employees
Network traffic is one of our current pain points. BigFix's high performance and high availability in our environment easily overwhelms our high-performance firewalls. Every time we push out patches to our entire population, it makes the firewalls very unhappy for about an hour and slows down some of our core enterprise apps. We're working to identify ways to fix that. We think that BigFix provides mechanisms for spreading out that load over time. We're going to be deploying that soon which will hopefully take care of the problem. Bandwidth is never a problem for us, we have enormous bandwidth. The number of sessions gets overwhelming when you have tens of thousands of machines all getting patched simultaneously. We're just going to spread that out over time and BigFix does offer that capability. Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me. View full review »
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
454,950 professionals have used our research since 2012.
BigFix Admin / Win SysAdmin at Costco Wholesale
I'd like to see: * More visibility * Better reporting * I'd like for it to be more futuristic, for it to be less plain Windows looking with a little more pizazz. * Better integration, with the different applications within BigFix. Instead of sometimes feeling like four or five different applications, they need to be integrated a little better within themselves. * Better folder structure internally. View full review »
Tanyalynnette Grimes
CEO/ Chief Strategist at GreenWave Tech Corp
I would like to see file consistency and sizing, and I would like to see more robust reporting in the power management features. Energy use and consumption has become a cry within IT development. It's an underserved piece of the product that has implications that could allow security and green IT and sustainability to be married better. View full review »
Product Line Manager at a tech company with 10,001+ employees
The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web features and integrations that we could do with web UI that it would be nice to be able to put on top of what's already there, rather than waiting for IBM to develop what we need. View full review »
Security Engineer at a university with 1-10 employees
I want to see a solution for being able to deploy automated software to a Mac running OS X 10.13, something that's going to deal with kernel exceptions and answering prompts for user permissions for data folders and whatnot. They need to really streamline and automate the Mac software deployment. View full review »
Senior Server Systems Enigineer at a healthcare company with 501-1,000 employees
I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for ServiceNow or Qualys. More API connectivity to make it easier to integrate to other tools. View full review »
Technical Engineer at a individual & family service with 10,001+ employees
I would like to see for it to be a little easier for new users to be able to learn and create relevant statements. In my opinion, that's the hardest part for bringing on new people that haven't had BigFix experience. Being able to have easier ways to build relevance in ActionScript would be the biggest improvement I'd like to see. View full review »
Joshua Hickok
Senior Security Consultant at Tech Data Corporation
I would eventually like to see a SaaS offering, a cloud-hosted BigFix instance where we only have to put a relay in our environment. View full review »
Endpoint Management Engineer at a retailer with 1,001-5,000 employees
I would like to see more flexibility on how queries are run through the API. We've got some of our desktop customers that use the API to query a lot, and that actually impacts our server automation plan sometimes. On a day when they might be heavily querying and it hits a web report server, that messes with our server automation plans and the reporting for it. The server automation should be hitting the actual BigFix database versus the web reports. I would also like to see improvement on configuring where the logs go. It's been annoying for both of our desktop teams. Even on the Linux side, we should be able to set the property to have the logs go to a different location. It's annoying because sometimes if you need to clear out the best data you end up losing all the logs. You can try to save it off but it's an extra step. If you try to move those logs ahead of time with the client property it shouldn't be an issue, install the BigFix agent into a nonstandard location. It's important for some of our UNIX endpoints who don't give enough space. It should be supported from the install, out of the box. View full review »
Shalva Narayan
Project Lead at a tech services company with 201-500 employees
The first and foremost thing that I would like to see improved is the insight into the right-click menu context itself. The second thing is that IBM has sold IBM BigFix to another company. That's negative feedback that we can give them. For the next quarter, BigFix will not be a part of IBM. That's another drawback that we are going to see. I would request them to build robots, or an easier way for integration with other tools, like ITSM tools. View full review »
John Livinston
CEO at Verve
I would like to see different types of reporting and the ability to integrate closer with the cloud. View full review »
Ben Cotton
Founder at CyFIR
I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers. View full review »
System Administrator at a university with 10,001+ employees
I would like to see: * More custom content * Better content for Mac * Automated patching. They have this but I'm looking for improvements. * Automated baselines for patching. View full review »
Mark Poulson
Principle Consulting Architect at GNE
I would like to see SDK for Web UI included in the next release. View full review »
Engineer with 10,001+ employees
I would like to see a WebUI SDK so we could take what is provided currently and be able to build our own customized web UI for particular customers that want to sell service. View full review »
BigFix Admin at a university with 10,001+ employees
I would like better support on the backend. View full review »
Fernando Martinez
Systems Administrator at a tech services company with 1,001-5,000 employees
I would like to see improvements in the web UI program and also a BigFix console for Mac OS. View full review »
Onyegbule Uche
Technical Consultant at Activedge Technologies
Upgrading from an Evaluation license to a production license is not error free. Managed endpoints still gets stuck with the evaluation masthead and as such would not let you execute actions outside the BigFix management client maintenance actions. This needs to be improved View full review »
Sean Seymour
Senior Developer at Jack in the Box
I would like to see much better web reporting because as it is now, it's convoluted, basic, it's not modern, and there are limitations to it. View full review »
Andrew Laurence
Systems Analyst at a university with 10,001+ employees
I'd definitely like to see additional feature parody in the web UI versus the console. There are certain things that you can only do in the console and they're very cumbersome to do, like secure parameters, for example. That's definitely something that has a wide degree of utility but it needs to be easier to surface. At this particular juncture between the transition, between the Legacy console and the web UI, it's hard to justify dealing with the cumbersome aspects of the Legacy console when theoretically everything's been through the web UI. View full review »
Technology Engineer at a retailer with 1,001-5,000 employees
The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification. View full review »
IT Engineer at a pharma/biotech company with 1,001-5,000 employees
I would like to see integration of user security between the different products to be improved. There's separate security for compliance, separate security for web reports, and the console, and you have to manage those things separately. View full review »
Connie Lamicela
CTO at ESM Technology
* More integration with external data * Extending the reporting capabilities * Integration with some of the service ticket providers View full review »
It actually increased network traffic. Microsoft and Apple have incredibly large downloads, so when you're downloading to thousands of machines it's huge. I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients. View full review »
System Analysis at a healthcare company with 10,001+ employees
I'm looking for them to make big web UI improvements. View full review »
Thomas Rabl
IT Architect at a tech services company with 11-50 employees
It's not an easy question as it provides all of the things we need. It meets our requirements. View full review »
Banker at a financial services firm with 10,001+ employees
BixFix is good, but they have to update the product. For example, we need AI, ML, and IIT. We also want to edit the discovery of our assets less. There are some status problems we can't really call a bug. We want them to improve and offer these things. I want a Manager of Manager. I also want to see the multiple control and a multiple report format. I want to get the whole report within a single console. It's like you have a simple car and you want to buy a BMW. A simple car also works, and every car has four wheels. But we all want more power, to be more agile, and receive more status updates. View full review »
Itay Fahima
Infrastructure Specialist at Altshuler Shaham
I would like to see the Self Service section made more user-friendly. With respect to OSD, I would like to control the task sequence competently from the BigFix console. View full review »
Ron Henn
Performance & Monitoring Lead at NCR Corporation
We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example. View full review »
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
454,950 professionals have used our research since 2012.