BigPanda Competitors and Alternatives

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Read reviews of BigPanda competitors and alternatives

Real User
Global NOC Manager at a software R&D company with 1,001-5,000 employees
Mar 19 2018

What is most valuable?

* Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go… more»

How has it helped my organization?

Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

What needs improvement?

Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda. Having said that… more»

If you previously used a different solution, which one did you use and why did you switch?

We previously used a different solution. We switched because it did not provide all the things we needed (alert correlation on top of deduplication, machine learning) as well as the ability to easily… more»

What other advice do I have?

If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for. They believe in a working partnership with their customers and they are truly… more»

Which other solutions did I evaluate?

Moogsoft and ServiceNow.
Larry Cassidy
Vendor
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Mar 27 2018

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules. We have also made extensive use of the outbound integrations to… more»

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket, create a Slack channel, and escalate out to the… more»

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data… more»

What's my experience with pricing, setup cost, and licensing?

They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

If you previously used a different solution, which one did you use and why did you switch?

Previously, we have used Nagios Check_Mk (aka Multisite) as well as Sensu Uchiwa dashboard to aggregate alerts. With Nagios, were were experiencing scaling issues with the… more»

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving… more»

Which other solutions did I evaluate?

In addition to BigPanda, we looked at Moogsoft.
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