BioCatch Room for Improvement

SA
Technical Business Analyst at a financial services firm with 10,001+ employees

BioCatch is one of the fraud detection tools which also has machine learning capabilities and it has what is called a machine learning model feature. It is run in the background. The consequence of those machine models is it is complex to perform data functions and the activity and programming techniques. The decision-making for determining what's happening within those models is a little bit complex and not at all transparent. It's not easy for businesses to understand how the model is using the data of the bank customers in order to come to the assumption it does.

All of these things are background technologies and the business may not understand what's happening in the background. The customer will never know what tools are being used to monitor the fraud at all, however, the business manager should certainly be interested in knowing how this model is working. People in banks are very particular when it comes to approving these models, as they have to be accountable to the regulators on the other side. They need to understand and explain what customer data is being consumed, why it's being consumed and if it's consumption is endangering any privacy rights.  There needs to be clarity in terms of how much anonymization of the data happens before BioCatch comes in.

I might have a gap in knowledge, and the solution may have been updated since I used it in December of last year.

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