Support is good. We have an assigned CSM who helps us track down help quickly.

Technical support is solid. Things are documented well, also.

Customer service is fantastic! We don't use Birst support often but when we do, they have been highly responsive. We've built a relationship with several of the support team members, which has been helpful when we want advice on making changes on the admin side.

I rate technical support the same as the customer support. Outstanding! The technical team is there for support or advice to get you where you need to go. I never experience a long wait for any technical issues; never had any pressing technical issues.

Customer service is great with one dedicated customer success manager and great support org. It has been great experience and I love this product.

Technical support is 10 out of 10. It has been a great experience and I love this product.

Technical support is good.

I would give technical support a 6.5/10 rating.

The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a regular basis.

While the support was excellent and timely, the need to sync time zones did cause some issues. However, I now understand there is a dedicated APAC technical support team based out of Australia.

The level of customer service is very high. Every customer has it's own CSM (Customer Success Manager) which is taking care of open issues. The CSM contacts the customer on a regular frequency and is the single point of contact for the organization.

They excel in this area as the technical support is truly outstanding.

I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.

Average.

Technical support is average.

We found technical support to be very good and responsive. Tier one support has higher technical expertise than with most other products we use.

Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.

Technical support was good. They just couldn't address the performance issues.

Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is always room for improvement.

I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth and he would help us technically as well.

I would give technical support a rating of 9/10.

I would give technical support a rating of 3/10.

Technical support is excellent.

Personally, I have not interacted with their support team but when my colleagues did they received an average response.

The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.