Bitdefender GravityZone Customer Service and Technical Support

OwnChair354
Owner at a tech services company with 11-50 employees
Bitdefender has very good technical support because all you need to do is send an email to support and in less than five minutes somebody is online. You can also chat with them if you need to chat. They have the option to email. If you are in a remote area, they have telephonic support as well. View full review »
Grvtyz677
Information technologies at a financial services firm with 11-50 employees
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had problems. From the server side, we had issues. We had so many servers, but we weren't using most of them. We had a license, but we weren't using it. View full review »
Mihail Andries
CISO at BRD-Groupe Societe Generale SA
The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had any questions or issues. They invited us to tell them whether everything was okay. They also visited us onsite, to discuss and analyze our security. View full review »
Find out what your peers are saying about Bitdefender, Symantec, ESET and others in Endpoint Protection (EPP) for Business. Updated: February 2020.
396,781 professionals have used our research since 2012.
reviewer947091
Datacenter Engineer at a university with 501-1,000 employees
Technical support has been good. They are kind and respect our issues. I have received the help I need. View full review »
Grvtyzo677
Security Technician with 1,001-5,000 employees
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good impression. View full review »
Konrad Kaleta
Product Leader at a tech services company with 51-200 employees
We have not had to contact customer service for technical support. We haven't had any issues. View full review »
Muhammad Tahir Ammad
Information Security Manager at a financial services firm with 501-1,000 employees
They are responsive and provide you the solution with 24 hours (Depends on Time Zone). View full review »
ManegeiT677
IT Manager at voluntis
I have contacted technical support in the past. I was very stuck when we started a project in terms of the configuration. Their response was quick and came with good technical support. View full review »
BenWiesner
Senior Network Manager at Denis Enterprises
The technical support is good. We use a third-party partner who deals directly with their technical support. I have never dealt directly with them. View full review »
Ian Skibbe
Channel Manager at a tech services company with 11-50 employees
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and support GravityZone and interact with them and they manage it very well. So, I'm pretty satisfied. View full review »
Find out what your peers are saying about Bitdefender, Symantec, ESET and others in Endpoint Protection (EPP) for Business. Updated: February 2020.
396,781 professionals have used our research since 2012.