Bitdefender GravityZone Ultra Room for Improvement

Owner at a tech services company with 11-50 employees
The pricing should be improved. The user interface has been improved on a yearly basis. The key issue is that they need to look at their pricing. Bitdefender is very productive because since we started selling Bitdefender for the past ten years, we've had almost about six different revisions. Every year and every six months there are improvements in their products, based on feedback, customer needs, changes in technology, and so on. For example, people were talking about encryption, so today you have GravityZone that has the ability to perform disc encryption. Disc encryption is done to ensure that your disc isn't attacked. Clients were requesting for endpoint detection EDR, which right now they have been able to incorporate. At any point in time, they have always been improving. Every six months there are new features. Every three months new features come in to address the needs of these customers. Bitdefender has consistently been very pro-active in virtually all the places we've installed. We ask our clients if they have any issues with the product. All of them say that it's very easy to install and to understand and that they don't have any problems with it. Any global requirements are constantly incorporated. Our clients want to see some intelligence built into reporting but they saw that most antivirus solutions don't do analytics. Bitdefender has acquired a new company that does analytics so the analytics software gets input from the antivirus then it is able to correlate and give you the analytics that are required. View full review »
David Alfonso
Information Technology Support Engineer at Compucare Systems
Bitdefender could improve their modules on the server. For example, Bitdefender doesn't have content filters or firewall modules on the server. It would be great if it had a networking module and a content filter module at the workstations. Because when you install it on a workstation and a server is totally different, the workstation has all the modules, firewalls, content filters, antivirus, anti-exploit, etc. But then the server has fewer features than the workstation. It has the anti-malware and the EDR, which is good because you can see the logs. It also has the device control so you can block USB's and whatever you need. But it doesn't have the content filter to see the anti-phishing, and it doesn't have the firewall inside to stop network attacks. This is something that could be improved. View full review »
Chief Information Security Officer at a tech services company with 11-50 employees
The tech engineers don't complain about much. It's solid. My biggest thing is that I want to have more than one option for my clients. The software itself is solid. It would be better if it was more of a real-time solution, like SentinelOne. The one thing that holds me back on the SentinelOne side is that I can blacklist websites and stuff like that, but it's not as granular as Bitdefender. With Bitdefender, I feel like I have more control over what I can whitelist and blacklist. Bitdefender is not designed to work in real-time. It's a signature-based platform, it's going to work signature-based in that there are times that it has to get updates. For example, if I'm managing a hundred machines with Bitdefender and the staff is having internet issues or something, and Bitdefender does an update within a week, not all the machines are going to be up to date at the same time. I have it configured to run every day at a certain time but unfortunately, a lot of the people that use it have really bad internet and I can't run it during work hours, I have to run it after hours and they shut their computers off. The first thing Bitdefender does is it goes and looks for signatures in the morning and then it runs the updates at night and then it runs scans at night as well. Sometimes it can go three, four, five days without any update. I've had some that go up to 27. The longest I've had was 32 days and it didn't even run one scan. I have a client in the Philippines and right now, because of COVID, they're all over the Philippines and in the provinces where they have a really bad internet connection, it's a struggle. I have to schedule with them. The internet is so bad that I have six people using phone data to work because internet companies don't even go that far out for them to have a stable internet connection. In those cases, I'm struggling a little bit with Bitdefender. With a regular office set up, it runs like clockwork. But with this new normal that we have right now, it's been a little bit complicated. That's why I'm looking to add Cylance. I have a demo with them soon. View full review »
Learn what your peers think about Bitdefender GravityZone Ultra. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,041 professionals have used our research since 2012.
Information technologies at a financial services firm with 11-50 employees
We are having trouble on the server side. But also on the endpoint side. For example, specifically on my computer, I couldn't run it, so I had to remove the program. I'm not using endpoint security for now, especially not Bitdefenders right now. We find it's making the machines run slow. We're also having problems in the service groups. When we run GravityZone it suddenly goes very slowly. Some processes are bad and we can't use some features, so we had to uninstall some products from the service of some endpoint devices. We are using about 2000 endpoints and 2000 servers. They seem to have problems installing for the client. We can't seem to find support when we do an install. Uninstalling it is a problem as well. Recently, I tried to uninstall from my computer and when I tried to deploy it, it was hard for me to uninstall it. I have found some tools, but it was really hard to remove it with them too. It must be optimized in my opinion. Because it makes the machine very slow. In the past, we were using ESET NOD32. It was very good, it was not making the machine slow. It was normal. The machine was fast when I'm used ESET, but when I started using Bitdefender it made my computer very slow. It's not just me. My colleague is complaining that the machines are becoming very slow after using Bitdefender. They should make uninstalling easier and improve the service side, but also make it removable on demand locally. It needs to be removable from the local service, not the cloud. View full review »
Mohamed Berawy
Technical Team Leader at ValueSYS
I would like to see the capability for remote installation of third party applications added( Like installing WinRar MS Office etc..) , and Firewall for servers. View full review »
Mihail Andries
CISO at BRD-Groupe Societe Generale SA
The solution performed very well in handling threats, antivirus is baseline for any organization and it is very dangerous not to take care of the basics. We would like to see more improvements on the reporting side, such as more granular or customization abilities, or compliance-ready template reports. View full review »
Datacenter Engineer at a university with 501-1,000 employees
There is room for improvement in the communication between servers and endpoints. The performance there needs to be much better. When we install endpoints and they communicate with the appliance server, we notice a drop in endpoint performance. The endpoint automatically connects and the policies are applied to the endpoint but the performance does not meet our expectations. In terms of additional features, I would like to see a remote desktop for installed endpoints so administrators can see what is on a user's screen or what a user is doing. A remote desktop between the server and the endpoints would be a useful feature in Bitdefender. View full review »
Security Technician with 1,001-5,000 employees
The solution can be improved by being able to pull up the localization key map of the user. Also, to be more international, not just American compliant. View full review »
Konrad Kaleta
Product Leader at a tech services company with 51-200 employees
We have not had any major problems with Bitdefender, it seems to be quite good. There are some additional features that they can implement in the product. For example, a remote wipe option or a geo-tracking for the laptop. That may not be the area they are targeting, but it would be useful. They were working on the encryption management for laptops, and if they complete it then it would be helpful. View full review »
Muhammad Tahir Ammad
Information Security Manager at a financial services firm with 501-1,000 employees
In future, maybe this will need to provide cyber threat intelligence feeds which could help to have proper visibility of new security threats. View full review »
IT Manager at voluntis
At the moment, I do not have enough experience with the solution to know what needs to be improved. The cryptosystem could be improved a bit. View full review »
Senior Network Manager at Denis Enterprises
The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior. View full review »
Ian Skibbe
Channel Manager at a tech services company with 11-50 employees
Having better descriptions or larger headings that will help you navigate through the to the ISP is needed. It needs to be a bit easier, a bit more intuitive. It would also be nice if we could move devices between companies. View full review »
Learn what your peers think about Bitdefender GravityZone Ultra. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,041 professionals have used our research since 2012.