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Bitdefender GravityZone Ultra OverviewUNIXBusinessApplication

Bitdefender GravityZone Ultra is #8 ranked solution in EDR tools. IT Central Station users give Bitdefender GravityZone Ultra an average rating of 10 out of 10. Bitdefender GravityZone Ultra is most commonly compared to SentinelOne:Bitdefender GravityZone Ultra vs SentinelOne. The top industry researching this solution are professionals from a comms service provider, accounting for 33% of all views.
What is Bitdefender GravityZone Ultra?

Bitdefender GravityZone's ENDPOINT SECURITY TOOLS intelligent security agent assesses the host machine at installation to self-configure to optimal form, and adapts its behavior according to endpoint accessibility. Security administrators allocate resources to security tasks through policies per groups of machines. They can set security tools to work on a local machine, or they can decide to rely more on Bitdefender Global Protective Network, or totally offload security to security servers.

Bitdefender GravityZone Ultra is also known as Bitdefender GravityZone.

Bitdefender GravityZone Ultra Buyer's Guide

Download the Bitdefender GravityZone Ultra Buyer's Guide including reviews and more. Updated: November 2021

Bitdefender GravityZone Ultra Customers

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Bitdefender GravityZone Ultra Video

Archived Bitdefender GravityZone Ultra Reviews (more than two years old)

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KK
Product Leader at a tech services company with 51-200 employees
Real User
User-friendly cloud management that is useful and easy to deploy

Pros and Cons

  • "The cloud management is easy and useful, especially in our case when we have multiple offices in different locations."
  • "They were working on the encryption management for laptops, and if they complete it then it would be helpful."

What is most valuable?

The cloud management is really good. We don't do internal testing, we base our knowledge on the external tests and AV tests.

The cloud management is easy and useful, especially in our case when we have multiple offices in different locations.

What needs improvement?

We have not had any major problems with Bitdefender, it seems to be quite good.

There are some additional features that they can implement in the product. For example, a remote wipe option or a geo-tracking for the laptop. That may not be the area they are targeting, but it would be useful.

They were working on the encryption management for laptops, and if they complete it then it would be helpful.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

This solution is stable and we haven't had any issues.

The users have not reported any issues so far.

What do I think about the scalability of the solution?

This solution is quite scalable. Whether you have a small one or a large one, it's easy to deploy.

We have just under two hundred clients and we have one hundred and eighty users. We have two admins and the rest are endpoint users of protected devices.

In total, we have one hundred and eighty protected devices.

How are customer service and technical support?

We have not had to contact customer service for technical support. We haven't had any issues.

Which solution did I use previously and why did I switch?

Previously we did not use a different solution. Bitdefender GravityZone is the first one for this company.

How was the initial setup?

The initial setup was straightforward. 

I like the fact that you download the agent from the website and it's already tied to accounts. We don't have to provide any additional details, so when you download the agent from your cloud portal, it already connects to your instance.

What's my experience with pricing, setup cost, and licensing?

There is a fully functional trial that we used and we didn't have any issues.

What other advice do I have?

This is a good solution and there isn't anything to be worried about.

The only thing that I would probably test is your internal applications. We don't rely on this, but rather, we rely on the cloud applications that are widely known. Sometimes there are issues. If you use standard, widely known applications, it shouldn't be a problem.

Some of the things that we are looking at but not sure how far along they are with releasing are geo-tracking, remote wipe, and encryption management.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RO
IT Manager at voluntis
Real User
Simple deployment and is simple to use

Pros and Cons

  • "The features that are most useful are the simplicity of deploying the package and the cryptosystem for managing all the situations on the computer."
  • "The cryptosystem could be improved a bit."

What is most valuable?

The features that are most useful are the simplicity of deploying the package and the cryptosystem for managing all the situations on the computer.

What needs improvement?

At the moment, I do not have enough experience with the solution to know what needs to be improved. The cryptosystem could be improved a bit.

For how long have I used the solution?

I've been using the solution since January.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is easy to scale.

How are customer service and technical support?

I have contacted technical support in the past. I was very stuck when we started a project in terms of the configuration. Their response was quick and came with good technical support.

Which solution did I use previously and why did I switch?

Before using Bitdefender, we were using Sophos. It's a very similar system to other firewall appliances. It was a full appliance with everything on it, and we decided to not switch but split all the systems from Sophos to different appliances for better security and improvement of the company.

How was the initial setup?

The initial setup was easy. You just need to read some of the communication and hit it to deploy and it permits on the system. We deployed it to more than 150 users. They are all end users. We have only a few admins.

Which other solutions did I evaluate?

Before choosing the platform we evaluated other technologies like Palo Alto Traps. It was a bit different. We chose our solution because it was very simple to use, to deploy, and it was really good for our needs.

What other advice do I have?

At the moment everything is good for me. It's really simple to use it.

I would rate this solution nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Bitdefender GravityZone Ultra. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Ian Skibbe
Channel Manager at a tech services company with 11-50 employees
Reseller
A stable solution with fantastic scalability

What is most valuable?

I like that you can manage, uninstall, and install everything via the web console.

What needs improvement?

Having better descriptions or larger headings that will help you navigate through the to the ISP is needed. It needs to be a bit easier, a bit more intuitive. It would also be nice if we could move devices between companies.

For how long have I used the solution?

I've been using the solution for two and a half years.

What do I think about the stability of the solution?

The solution is very stable. We have about 23,000 end users.

What do I think about the scalability of the solution?

The scalability is fantastic.

How are customer service and technical support?

The outreach from support was a bit bad according to their plan, but we've got two…

What is most valuable?

I like that you can manage, uninstall, and install everything via the web console.

What needs improvement?

Having better descriptions or larger headings that will help you navigate through the to the ISP is needed. It needs to be a bit easier, a bit more intuitive. It would also be nice if we could move devices between companies.

For how long have I used the solution?

I've been using the solution for two and a half years.

What do I think about the stability of the solution?

The solution is very stable. We have about 23,000 end users.

What do I think about the scalability of the solution?

The scalability is fantastic.

How are customer service and technical support?

The outreach from support was a bit bad according to their plan, but we've got two people here that manage and support GravityZone and interact with them and they manage it very well. So, I'm pretty satisfied.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We implemented the solution ourselves.

What other advice do I have?

I would 100% advise using the solution.

I'd rate the solution 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
ITCS user
Information technologies at a financial services firm with 11-50 employees
Real User
Can be controlled from the cloud but installing and uninstalling is difficult

Pros and Cons

  • "GravityZone can be controlled from the cloud."
  • "We find it's making the machines run slow."

What is most valuable?

One feature I found valuable was controlling from the cloud. It was better for me that GravityZone could be controlled from the cloud. 

What needs improvement?

We are having trouble on the server side. But also on the endpoint side. For example, specifically on my computer, I couldn't run it, so I had to remove the program. I'm not using endpoint security for now, especially not Bitdefenders right now.

We find it's making the machines run slow. We're also having problems in the service groups. When we run GravityZone it suddenly goes very slowly. Some processes are bad and we can't use some features, so we had to uninstall some products from the service of some endpoint devices. We are using about 2000 endpoints and 2000 servers.

They seem to have problems installing for the client. We can't seem to find support when we do an install. Uninstalling it is a problem as well. Recently, I tried to uninstall from my computer and when I tried to deploy it, it was hard for me to uninstall it. I have found some tools, but it was really hard to remove it with them too. 

It must be optimized in my opinion. Because it makes the machine very slow. In the past, we were using ESET NOD32. It was very good, it was not making the machine slow. It was normal. The machine was fast when I'm used ESET, but when I started using Bitdefender it made my computer very slow. It's not just me. My colleague is complaining that the machines are becoming very slow after using Bitdefender.

They should make uninstalling easier and improve the service side, but also make it removable on demand locally. It needs to be removable from the local service, not the cloud.

For how long have I used the solution?

I'd been using the solution for 5 months, but I stopped 2 months ago.

What do I think about the stability of the solution?

From what I understand, we were going to program from the cloud, and have one policy from the cloud. Some policies would be okay. But my computer was not visible in the cloud. Normally it's good because if we can move it onto the cloud, it would make it easy. With the use of the cloud, we can move many computers at the same time. At the time we had more than 2000 devices using it. But I couldn't move my computer. It was bad for me.

How are customer service and technical support?

We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had problems. From the server side, we had issues. We had so many servers, but we weren't using most of them. We had a license, but we weren't using it.

Which solution did I use previously and why did I switch?

Previously we just used ESET.

How was the initial setup?

The initial setup was complex, plus the IT company was not using one individual for one program for one company. They are installing for other companies also. There are so many companies, they're not installing the quality program for another person, or for other companies.

It's different, ESET.  You must learn it very well. Because every time you're downloading ESET, you're downloading a different ESET. Its operation is not the best at supporting people with IT issues. The workload is much more than before. We must do the same job with fewer people. It's so much work. But it's harder than ESET.

Which other solutions did I evaluate?

We looked at Kapersky and a few more. Kapersky was better than this product. I knew the Bitdefender engine was used by so many devices and the engine was known very well. But as an antivirus program, Kapersky and ESET were better than this solution. But their price for the company was too much. In my opinion, Kapersky's server side is better.

What other advice do I have?

If you move from the cloud and can find good support in your country, it's advisable. But otherwise, the next time, I think I'd not choose Bitdefender GravityZone. I would rate the solution a 6 or 6.5 out of 10. Because of the issues we experienced on the server-side.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
HP
Security Technician with 1,001-5,000 employees
Real User
Very stable solution but it isn't designed for the European market

Pros and Cons

  • "I have access to it from anywhere."
  • "The solution wasn't designed to be used in France."

What is most valuable?

I like the style of it. It's great because I have access to it from anywhere. 

What needs improvement?

The solution can be improved by being able to pull up the localization key map of the user. Also, to be more international, not just American compliant.

For how long have I used the solution?

I've been using the solution for 3 months.

What do I think about the stability of the solution?

I never had any issues, never had any bugs, it was very stable. I liked it very much.

How are customer service and technical support?

I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good impression.

What other advice do I have?

I do wish the two solutions I picked up had the same way of working, but that's not the case. So, it's a compromise. I really like it; I really had a good time with the professional who pushed Bitdefender with me. He had a good experience. I don't know if I had the strength to set up everything. I needed to pre-offer the application, and I've tried Cryptids, pre-boot encryption on the drive, and BitCourse, which is Bitdefender's.

If you want to have a pre-boot, the password has to be set up using a keyed map, which is crazy, because nobody uses keyed maps. That's just a corporate failure and it's not acceptable when you see how much it costs.

The panels have also been able to bypass the security shell.

Unfortunately, the solution wasn't designed to be used in France. So I think it should be restricted to the American market.

For those setting up the solution, I would say get used to using core tying cable. 

It's much easier to deploy with the network, there's much more ease. I claim can do that for you, the HTTP management. But the way it was designed, it's not just designed for us.

Using BitDoctor for encryption isn't smart, because we're using Windows 7 Pro, and we can't use Bitcalc elements on Windows 7 Pro because it has to be committed Enterprise. There's no way we're going to buy it from SR Live Central just to get the disk encryption. And this is the whole point: you might as well get your own encryption engine and then just use that solution. Because with BitDoctor, you can encrypt the disk if you do a run dump, and then in the run dump you get the TPA chip and you can decrypt the disk. 

If I was an American, I'd give the solution an 8 out of 10. As a European, I rate the solution 6 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
BM
Owner at a tech services company with 11-50 employees
Reseller
Easy to use, easy installation and can be installed on other servers or workstations

Pros and Cons

  • "We have clients who are also migrating from other anti-virus solutions to GravityZone because of the ease of use, ease of installation and the fact that it can be deployed in the cloud and the same software; you can actually install on other server or workstation. It automatically knows what it's protecting."
  • "The pricing should be improved. The user interface has been improved on a yearly basis. The key issue is that they need to look at their pricing."

What is our primary use case?

We have been reselling Bitdefender for over twelve years now. Our primary use case for this solution is for a microfinance bank. They wanted a solution that can deliver security in the cloud. In fact, there was no other antivirus partner or manufacturer that has enterprise security that is hosted in the cloud. When they came to us, we told them that we have a solution that can do that, which is Bitdefender GravityZone. We told them exactly what it does:

  • You don't need to buy a separate server to deploy it, which is major savings for the bank. 
  • It is hosted in the cloud. Because it is hosted in the cloud, you can deploy it in the cloud and you can monitor it from anywhere in the world, whether you are in the office or not. It gives you the stability to know which clients have been updated, which clients have not been updated, which ones have been attacked, and which endpoints have been attacked. 
  • You can generate your report. You don't necessarily have to be in the office to have the network working. 

Now, the good thing also about that, apart from the savings and the ability to have the stability of your reports no matter where you are, is the fact that at any point in time, you can have a central policy setting. With that, you can set your policy centrally and from there you push to all your clients. Then also, you can generate your report. You don't necessarily have to be in the office to have the network working. 

What happens is that a desktop will be configured to be what they call a relay server. Then the relay server within your line goes to Bitdefender.com to pick up updates and every client on your network gets updates from the local system. What that means is that it reduces your internet calls. They were happy with that.

The client also wanted to know what happens when they're out of office. I explained that if you're out of the office, once you're connected to the internet, using anything the system goes straight to Bitdefender.com. With the first attempt to view the local server, if it's unable to see the local server, then it takes the second route, which is going to Bitdefender.com. They were very happy about that. They asked all about the issue of memory and performance on systems. I explained that the performance is very light because if it's light, the overhead on the systems is also very low. They were also satisfied with that. 

They asked me how to install on the server and not the desktop and I told them that it's exactly the same as a critical file that you push to boot the server and the desktop. The system is intelligent enough to know which operating system is running and it will handle that. 

Lastly, they asked what happens if they have an existing antivirus. Bitdefender has the ability to automatically uninstall any existing antivirus but we can't make any change on your registry.  

We helped them to do a POC, they were happy with it and after that, they purchased a license of around 2,500 users for two years.

How has it helped my organization?

Bitdefender has improved my organization in the way that it has grown our revenue over the years. We have more clients that have signed on Bitdefender GravityZone. Then we have clients who are also migrating from other antivirus solutions to GravityZone because of the ease of use, ease of installation and the fact that it can be deployed in the cloud and the same software; you can actually install it on other servers or workstations. It automatically knows what it's protecting.

Most importantly, we've also had very good support from Bitdefender. Any time you get to Bitdefender support with any issue, their response has been very helpful.

What is most valuable?

The feature that I've found most valuable is the ability to configure updates to be hourly. Only very few antiviruses can do that. You can be protected from a wide range of malware because it can do hourly updates. We haven't heard of another solution that can do this.

What needs improvement?

The pricing should be improved. The user interface has been improved on a yearly basis. The key issue is that they need to look at their pricing.

Bitdefender is very productive because since we started selling Bitdefender for the past ten years, we've had almost about six different revisions. Every year and every six months there are improvements in their products, based on feedback, customer needs, changes in technology, and so on. 

For example, people were talking about encryption, so today you have GravityZone that has the ability to perform disc encryption. Disc encryption is done to ensure that your disc isn't attacked. 

Clients were requesting for endpoint detection EDR, which right now they have been able to incorporate. At any point in time, they have always been improving. 

Every six months there are new features. Every three months new features come in to address the needs of these customers. Bitdefender has consistently been very pro-active in virtually all the places we've installed. We ask our clients if they have any issues with the product. All of them say that it's very easy to install and to understand and that they don't have any problems with it. Any global requirements are constantly incorporated. Our clients want to see some intelligence built into reporting but they saw that most antivirus solutions don't do analytics. Bitdefender has acquired a new company that does analytics so the analytics software gets input from the antivirus then it is able to correlate and give you the analytics that are required.

What do I think about the stability of the solution?

Once we install it properly, it is stable.

What do I think about the scalability of the solution?

We don't have any issues with the scalability. 

In terms of the number of users that use this solution, it depends on the client. One of our clients has a 2,500 user license. We have another one using an over 4,000 user license. We have some using a 5 user license. 

Usually, the roles of the people who manage it within the organization are on the security team. It's usually people in the network administration, working with IT security

How are customer service and technical support?

Bitdefender has very good technical support because all you need to do is send an email to support and in less than five minutes somebody is online. You can also chat with them if you need to chat. They have the option to email. If you are in a remote area, they have telephonic support as well. 

Which solution did I use previously and why did I switch?

We have been using Bitdefender for a long time. We've never used any other antivirus. Other customers have moved from other platforms to Bitdefender because of the possibility of the cloud solution. 

They also choose Bitdefender because it has competitive pricing compared to solutions like McAfee and Symantec. They have local support and it's easy to use.

How was the initial setup?

The initial setup is very straightforward and easy. All you need to do is set up your account in Bitdefender Central. Once you open up your accounts, an email is sent to you, you accept the email, and set up your password then it gives you space on the cloud and that's all. It's good to go. The next thing is to link it to your active directory. Once you link it to the active directory, you can see all the users and you just send them an email and they will click and once they click, that's all. It's very easy.

Usually, deployments can take up to six months but can vary from two days to three months as well. It depends on one, the environment in the sense that, if for example, we are deploying to an organization with about 9,000 users, and they are distributed across a large geographical location, they cannot do an antivirus deployment immediately. They need to do what is called a phased implementation. Usually, phases are done off work periods, either in the night or weekends. The reason is that we don't want anything that would disrupt operations. 

Two, usually before we do implementation we do what they call a checklist. We need to know which systems they have if they're Windows, Android or IOS. We want to know which versions because not all versions are supported at any point in time. If they're not supported, we need to do an upgrade on these systems before implementations start. 

Thirdly, we look at the memory and what resources they have. Usually, there is what we call minimum and there's recommended. We go for recommended in terms of specification. Once the recommended is done, we look at the structure of their active directory then after that, we sit down with the IT team who are going to be part of the implementation and take them through the product portfolio of what we want to implement. We show them all the features, show them the various implementation methodologies and configuration options. We show them how updates are done. We now move farther to tell them some of the other requirements like some ports that must be left open in each of these systems at the routers so that the packages can pass through, they are not considered as malicious.

If you have any other security software running in your environment, you'll need to create exceptions for the Bitdefender package. After that, we start implementation with one or two systems then we allow them to then shadow us and do it on their own. If there are issues, we show them where the mistake was made. We continue to give them offline support or on-site support depending on the contract they have signed with us or with our resellers.

Ordinarily, the number of staff we require for deployment is a function of how large the organization is. On average, it's a maximum of five people because for very large organizations we have to do phased implementations and depending on which implementation methodology is chosen, whether it's going to be on-prem or cloud. If it's cloud, it's very simple. Somebody just logs on to the computer and begins to deploy very easily. Just control the systems and do the installation. 

What about the implementation team?

We're a value-added distributor. We have technical expertise in-house, we give resellers the options to either deploy or we deploy on their behalf. There are some resellers who don't have deployment abilities, there are some resellers who have deployment abilities, and there are some users who have deployment abilities, there are some users who don't have deployment skills. It depends on the scenario. If a user wants to do the deployment themselves it's fine but if they run into a problem during installation, we are going to charge them for the installation. We usually draw a line between installation issues and support issues especially for new clients because some clients want to install it themselves then in the course of the installation, they don't install properly and they tell us it's a support issue.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is on a monthly basis when you're doing the MSP model. MSP is a managed security service model. If you're doing the regular one year license, the licensing is based on what we call, a licensing band, so you get the minimum. The minimum is a three-user license. The pricing depends on the nature of the customer's environment, the number of users, and the infrastructure the customer has. 

For example, if you have Microsoft Exchange in your environment and you want to protect it then you have to take a different option because you have the options of GravityZone business, you have the GravityZone Advance then you have the GravityZone Enterprise. It depends on the function of your infrastructure. Once we are able to know the infrastructure a customer has then we'll be able to come up with the right option.

There are additional costs apart from the initial licensing fee. The additional costs will come from things like the local support of the partner. If you're looking for on-site support then that would be an additional cost. They offer free offsite support, like telephonic and email support. 

Which other solutions did I evaluate?

We evaluated all other solutions like Symantec and McAfee which has no local support. We evaluated ESET but their rating was not good. We evaluated Kaspersky but Kaspersky required many resources.

What other advice do I have?

My advice to somebody considering this solution would be to one, make sure that you get the exact model of the product you're looking for based on your environment. Two, you must ensure that you meet the minimum requirements because for Bitdefender if you don't meet the minimum requirements, it will not install. It will not install and if it does not install you will never know where the problem is coming from. 

I would rate Bitdefender a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
AH
Datacenter Engineer at a university with 501-1,000 employees
Real User
Top 10Leaderboard
They are constantly updating what is already a good antivirus and malware solution

Pros and Cons

  • "They are constantly updating the solution against malware."
  • "I would like to see a remote desktop for installed endpoints so administrators can see what is on a user's screen or what a user is doing."

What is our primary use case?

We implemented it as an antivirus solution in our enterprise two months ago. It monitors and defends our endpoints against viruses and malware.

How has it helped my organization?

Once we installed Bitdefender, we saw that servers that had been attacked by certain types of malware were protected. Our applications have some defect issues and Bitdefender has proven to be a good antivirus and malware solution.

What is most valuable?

They are constantly updating the solution against malware.

What needs improvement?

There is room for improvement in the communication between servers and endpoints. The performance there needs to be much better. When we install endpoints and they communicate with the appliance server, we notice a drop in endpoint performance. The endpoint automatically connects and the policies are applied to the endpoint but the performance does not meet our expectations.

In terms of additional features, I would like to see a remote desktop for installed endpoints so administrators can see what is on a user's screen or what a user is doing. A remote desktop between the server and the endpoints would be a useful feature in Bitdefender.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It's very stable. The only thing I recommend is that the communication between the endpoint and the server needs improvement.

What do I think about the scalability of the solution?

It's highly scalable. The scalability is very good. However, some legacy solutions on Windows caused issues, but we were able to solve them ourselves.

How are customer service and technical support?

Technical support has been good. They are kind and respect our issues. I have received the help I need.

Which solution did I use previously and why did I switch?

We had cybersecurity issues with our servers. One of our servers was attacked by ransomware. After that, we decided to bring on a solution to defend our servers from such issues.

How was the initial setup?

The initial setup was straightforward. It was so simple I did it myself. I didn't need to go to the manuals, other than a little bit at the beginning. After that I continued everything by myself. It was so easy.

The deployment took about two hours.

What was our ROI?

There is a good return on investment. It gives you the protection you need and, for network administrators, peace of mind, once you have installed this solution. All your data will be secured by Bitdefender.

What's my experience with pricing, setup cost, and licensing?

A good thing about Bitdefender is its price. It has a suitable price for every company and organization. I evaluated a lot of antivirus solutions, but some of them were so expensive. The most suitable one was Bitdefender.

Which other solutions did I evaluate?

I have reviewed a lot of solutions such as Kaspersky and Avast Endpoint Protection. I tested them myself, although not in production. But Bitdefender has proven, when installed in the production environment, to be very stable, good, and reliable.

What other advice do I have?

Don't spend too much time searching. You'll find it easy to deploy this solution. Just download and try the trial version.

In terms of maintaining the solution, it requires two people, a network administrator and a backup network administrator. At the moment we don't have any plans to increase usage, but in the future we will have more endpoints.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mihail Andries
CISO at BRD-Groupe Societe Generale SA
Real User
Near real-time signature updates and workstation analysis are key features for us

Pros and Cons

  • "One of the most valuable features is the signature updating in near real-time."
  • "What's happening now in this field is artificial intelligence, the behavior part. That is now the trend in many products, including Bitdefender, and this is where the product needs improvement."

What is our primary use case?

POC on an sample of workstations on various profiles

How has it helped my organization?

We tested it in a laboratory, not yet in real life, and we ran Zero-day. The antivirus found that it was trying to write in a particular memory zone. It blocked the payload to prevent it from executing it. It did so even though it was a Zero-day, meaning that it was not known at that moment by any antivirus on the market.

What is most valuable?

One of the most valuable features is the signature updating in near real-time. Also, the behavior of the processes - what's happening on the work station, which is not necessarily signature based - gives us a compartmentalized level of analysis.

What needs improvement?

The solution performed very well in handling threats, antivirus is baseline for any organization and it is very dangerous not to take care of the basics.

We would like to see more improvements on the reporting side, such as more granular or customization abilities, or compliance-ready template reports.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

The stability is good. There have been no particular consequences or conflicts with other programs. At the end of the day, the stability is good.

What do I think about the scalability of the solution?

It's working on all Window systems, so from this point of view there are no restrictions.

How are customer service and technical support?

The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had any questions or issues. They invited us to tell them whether everything was okay. They also visited us onsite, to discuss and analyze our security.

Which solution did I use previously and why did I switch?

This is a complementary solution, it was not intended to replace a particular solution.

How was the initial setup?

The initial setup was quite simple, and then it was integrated with Microsoft's official deployment system. You don't have to go to any workstation to do the setup. It is automatic.

What about the implementation team?

The deployment was done directly with Bitdefender.

What was our ROI?

It has been supporting the business' activity. That is the objective of a security solution, and to do so without incident, detecting and preventing whenever a threat arises. I can't say that this solution has increased business activity, because there is not a direct connection between business activity and the solution. However, the objective, enabling the business to do its job, has been achieved.

Security is like insurance. When you pay car insurance there is no return on your investment. You pay for the insurance because you need the car.

What's my experience with pricing, setup cost, and licensing?

Licensing is done on a yearly basis and it's workstation-based. The actual price is confidential. There are no additional costs beyond the standard license.

Which other solutions did I evaluate?

yes - Symantec, Mcafee, Avast

What other advice do I have?

Take this solution into consideration. Evaluate it, analyze it, do a PoC, and then make a decision. Having this solution in your portfolio, or at least having analyzed it, is important.

We tested the antivirus part of the solution and the EDR, Endpoint Detection and Response. We have not yet tested social-for-clients, but we are interested in adopting this software. It should help with confidence, for ideal trust, which would be a good step forward in the market for protection of clients' terminal workstations.

I would rate the product at eight out ten. It is on the right track. It still needs the improvements I mentioned.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
BW
Senior Network Manager at Denis Enterprises
Reseller
It is very scalable; the sky is the limit

Pros and Cons

  • "The product is stable. It has a small footprint, but it does a lot of heavy lifting."
  • "The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior."

What is our primary use case?

The primary use case is for endpoint security.

How has it helped my organization?

It is so automated that it runs itself.

What is most valuable?

  • Unified malware threat detection
  • Sandboxing
  • Firewall

These are all built into the product.

What needs improvement?

The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior.

What do I think about the stability of the solution?

The product is stable. It has a small footprint, but it does a lot of heavy lifting.

What do I think about the scalability of the solution?

It is very scalable; the sky is the limit.

How are customer service and technical support?

The technical support is good. We use a third-party partner who deals directly with their technical support. I have never dealt directly with them.

How was the initial setup?

The initial setup is very straightforward. It is a basic installation on the endpoint, which is all sucked up into the endpoint console, so you can get all your basic analytics right there.

What was our ROI?

We have seen ROI. We have seen a decrease by minutes in the mean time to detect or respond to threats.

What's my experience with pricing, setup cost, and licensing?

The price is per license per endpoint. The price is different for everyone, but we find the price is cheap for us.

What other advice do I have?

I would recommend this solution.

Overall, it is lightweight. It does a lot of heavy lifting in a short, small package, which is what I like about it. It doesn't bring down the end user, like some of these endpoint security products, which really suck up resources from the end user. BitDefender doesn't, so that's important to me.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
it_user678075
Information Security Manager at a financial services firm with 501-1,000 employees
Real User
A highly stable anti-malware product

Pros and Cons

  • "It is a good anti-malware product that is highly stable."
  • "In the future, maybe this will need to morph into AI threat intelligence."

What is our primary use case?

We are using this for anti-malware and we have good features to protect us against viruses and malware.

How has it helped my organization?

It gives us the feature to block malware hashes. It has anti-phishing and ransomware vaccine.

What is most valuable?

The EDR feature is valuable. It helps us understand what is going on in our infrastructure. It provides a nice dashboard that gives us complete information of the status of the number of incident activities and we can also submit our file for the review.

What needs improvement?

In future, maybe this will need to provide cyber threat intelligence feeds which could help to have proper visibility of new security threats.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable product. 

What do I think about the scalability of the solution?

We are scaling out, to more branches of our organization. We will definitely be increasing our usability in the future. 

How are customer service and technical support?

They are responsive and provide you the solution with 24 hours (Depends on Time Zone).

Which solution did I use previously and why did I switch?

Yes, I was using Trend Micro full suite. It didn't gave me advanced security features and it was quite difficult to manage. Secondly due to our bandwidth limitations we had to switch to cloud based solution with advanced security features.

How was the initial setup?

The implementation was not that complex. We had a team that helps us implement it in-house. We downloaded the package, distributed it to our team and implemented it into our different branches. There are couple of other methods to distribute or install the package but we chose physical involvement of our team because of non technical staff in the branches and due to bandwidth limitation. We have more than 65 branches that received the package. 

What about the implementation team?

We implemented the solution by our in-house team. Vendor was available on call, they are product experts and very responsive. 

What's my experience with pricing, setup cost, and licensing?

The most important thing is pricing. Bitdefender is cost effective solution as compare to other competitors.

Which other solutions did I evaluate?

Yes, I tried to compare it with, ESET, Symantec, McAfee and Malwarebytes. Bitdefender won the race. Secondly they improving their features rapidly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Junior Network Engineer at a tech services company with 1,001-5,000 employees
Real User
Facilitates per-project policies and restrictions, making it a flexible tool

What is most valuable?

  • Device Control - You can choose what devices will be allowed or blocked, for example, internal storage, external Storage, CD-ROM, Bluetooth, etc.
  • Application blacklisting - You can define the specific path of the application and then allow or block. When set to block, users can no longer access the application you define.

How has it helped my organization?

This product has improved our organization because you can define specific policies per project. For example, when you have different projects in your company or organization and you want different restrictions for each of them, you can assign a policy depending on the project requirement.

What needs improvement?

I think the Application Control (different from application blacklisting) has room for improvement. When you define an application to block, for example applications with .exe file extension, and apply it to production, other .exe applications are also blocked automatically.

For how long have I used the solution?

I've handled this product for nine months and it is easy to learn.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

I would rate the level of technical support at nine out of 10. Their support was very responsive to our inquiries and concerns.

Which solution did I use previously and why did I switch?

We had a different solution, but still a Bitdefender product, their old version of security for business.

How was the initial setup?

Initial setup was straightforward, we just needed the hardware and physical components in order to accomplish the setup.

What's my experience with pricing, setup cost, and licensing?

The product is great and user friendly, you get value for money.

Which other solutions did I evaluate?

I do not know whether there were other antivirus product options from other vendors under consideration, since Bitdefender GravityZone was already established when I started with the company. We just migrated from an older product to a newer version of the product and reinstalled.

What other advice do I have?

I rate this product 9 out of 10 because it is very user friendly. I haven't used any other antivirus software management so I cannot compare it to other products.

I highly recommend this product to other consumers, it has great monitoring and scheduled emails for generated reports. There is also monitoring of the viruses on the admin's Web Console.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user772518
Network Administrator
Real User
Easy management of the endpoint protection. Very simple to use, understand, and apply its policies

How has it helped my organization?

We do not have any problems with viruses, cryptolockers, or other harmful threats.

What is most valuable?

Easy management of the endpoint protection. In simple words, it is awesome, very simple to use, understand, and apply its policies. Another feature is traffic scan, which protects the endpoints of harmful websites. It has direct impact on security, the email traffic scan, which is the last layer of protection in the organization, and based on today's threats, a very good option.

What needs improvement?

One thing that could be improved is more granularity and options on exclusions. I have some difficulty in allowing executables that were deployed every time on different locations.

Also, more options for admin endpoints clients.

For how long have I used the solution?

Two and a half years.

What do I think about the stability of the solution?

No issues. On this matter, it is absolutely awesome.

What do I think about the scalability of the solution?

No issues. We started with 60 endpoints. Now, we are on 170 endpoints.

How are customer service and technical support?

I would rate the technical support as an eight out of 10. More flexibility from the technical staff would be very good. For example, I have a company-owned private application that was detected by AV as MIDAS3 (meaning that the application permit dll injection). The process to exclude globally the application was to send them the app, test it, and if everything was okay to exclude the app. The problem is that the app accesses private company data. So, in this case, no luck.

Which solution did I use previously and why did I switch?

Previously, I was using Kaspersky with no central management option. The main reasons we switched were: 

  1. Centralized Management
  2. No client interaction
  3. More points in detection of the current threats on various independent tests.
  4. The suspicions about Kaspersky working with Russia FSB.
  5. Bitdefender is a Romanian company, as is my company.

How was the initial setup?

Very straightforward and easy, in the way of “Next, Next, Finished”. The only problem that I have encountered was with removing some of the other security software installed, where the Bitdefender installer did not always succeed in removing it.

What's my experience with pricing, setup cost, and licensing?

In my opinion and based on interactions with other vendors, Bitdefender is the cheapest solution out there. The licensing is yearly-based.

Which other solutions did I evaluate?

Yes. Norton AntiVirus, ESET Antivirus, and AVG.

What other advice do I have?

Looking from an IT perspective, it is the best in industry endpoint protection software, if we are talking about Windows/Linux/mobile (Android).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Head of IT Department at a transportation company with 201-500 employees
Real User
It easily tracks all security events in the organization and does not affect the performance of the local computer

What is most valuable?

The most valuable features are installation and configuration, simple deployment, then the administration of clients.

Installation and configuration are done in less than one hour, if you read the installation guide.

How has it helped my organization?

We chose the on-premise solution and this product protects our network very well. Bitdefender easily tracks all security events in our organization and does not affect the performance of the local computer. 

What needs improvement?

  • Antiphishing
  • Antispam
  • Module with network administration of computers

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Technical support is a nine out of 10.

Which solution did I use previously and why did I switch?

Sophos, Trend Micro, and Kaspersky.

All of them are good products, but currently, Bitdefender offers everything we need.

How was the initial setup?

It was quite easy, but I already had good, prior experience.

What's my experience with pricing, setup cost, and licensing?

The price is fairly affordable, and the licensing quite easy.

Which other solutions did I evaluate?

Yes, Trend Micro and Malwarebytes.

What other advice do I have?

I recommend implementing Bitdefender GravityZone on-premise. All the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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