Bitglass Overview

Bitglass is the #4 ranked solution in our list of top Web Security Gateways. It is most often compared to Netskope CASB: Bitglass vs Netskope CASB

What is Bitglass?

The Bitglass OmniTM multi-protocol proxy architecture ensures that all data, whether accessed from a managed or unmanaged device, is subject to the visibility and control required by the organization, while simultaneously preserving employee privacy across personal applications. Omni Agentless, Bitglass’ reverse proxy capability, leverages patent pending AJAX-VM technology to ensure application resilience. Competitive CASBs either rely entirely on cumbersome agent-based forward proxy solutions, or suffer from breakages and downtime as cloud providers update and change their applications.

Bitglass is also known as Bitglass Next-Gen CSG.

Bitglass Buyer's Guide

Download the Bitglass Buyer's Guide including reviews and more. Updated: July 2021

Bitglass Customers

UNC-Charlotte

Bitglass Video

Pricing Advice

What users are saying about Bitglass pricing:
  • "There is training involved. If you're going to add more people to it, such as cross train more of your group, there's a cost. Other than that, that's it. We have paid exactly what the invoices have said. We signed a three-year contract and not gone above it."
  • "Typically, the longer you price forward, the better off you're going to be. They have been very willing to work with us on pricing."
  • "We have our pricing by user. We do our pricing agreements annually. There are also additional costs for maintenance."

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RR
Senior Security Engineer at a healthcare company with 10,001+ employees
Real User
Top 20
Enabled us to go to the cloud while accounting for HIPAA and PCI compliance

What is our primary use case?

It's our CASB, our cloud access service broker. It also does our SaaS-based based DLP, our data loss prevention, for our SaaS-based applications. We use it to protect our sensitive information. Since we are a healthcare corporation, we have to do everything we can to keep PHI data from leaking outside of the organization. It's a SaaS offering, but there is an online appliance, a VM server, for the Active Directory sync back to the SaaS.

Pros and Cons

  • "The solution is very good when it comes to securing us against data leakage, because of the other proxy. It also has API scanning or data at rest. It inspects data in motion, which is the proxy, and then it has the data at rest, which is the API scanning. We can inspect for anything we want: file fingerprinting, PHI-sensitive data, PCI-sensitive data. It does not matter. We can usually find it and block it in transit and do our remediation with it. It could either be block, encrypt, or allow and watermark the file to follow it and see where it goes. It allows for those different scenarios."
  • "I wish they would advance more into the endpoint DLP solution. Currently they do not do anything around endpoint, they're still strictly cloud-based. The forward proxy is really the only thing they do. What I would like to see them do is to scan machines, workstations and servers, for information we might not want on those machines. That would be huge."

What other advice do I have?

My advice is to listen to Bitglass when they tell you how to deploy it properly. That's one of the two main things I have learned from using this solution. The other is, when you deploy this, always — and I stress this greatly — always deploy the new app or new API in what's called Direct App Access. That means once the user is authenticated into Bitglass, regardless of whether it's an external IDP or you're using the simple, built-in IDP from Bitglass, Direct App Access sends you directly to whatever it is you're trying to access, with no proxy. Always deploy with that, and then select about…
David Overton
Sr. Director of Information Security & Enterprise Architecture at Childrens Home Society of Florida
Real User
Top 10
Gives us another layer of protection when it comes to end users; an extra set of eyes and ears

What is our primary use case?

There are several use cases that we use it for: * DLP purposes. * Multi-factor, step-up authentication. * In conjunction with Okta. We have a lot of sensitive data that goes back and forth into the cloud. Also, to some cloud offerings where our mail is, with Office 365 being one of them. Bitglass helps us secure that traffic. It allows us to see where our data is going, who's accessing our data, and what people are trying to access our data.

Pros and Cons

  • "The biggest thing that I like about this product is that it's easy to use and teach. When we have somebody new starting to work with the product, it's easy to teach them. It's also easy to use the product as it does so much."
  • "Integration into different multi-factor authentication tools. On their page, they tout Duo, but I don't use Duo. I use another vendor. Not that they don't interact, but it takes a little bit more doing. Any amount of efficiencies here would help."

What other advice do I have?

The biggest thing is know your use cases. If you're not sure what your use cases are, have them help define them. When you understand your use cases, you understand how you're going to use the product. It doesn't mean that you don't learn the other bits and functionality of it, but your core duty to your organization is to protect that critical data. Understand what those data sets are and how critical are they: * Are they regulated via the state or at the federal level? * What is it that you're trying to protect? If you can understand these questions, then you can tailor a lot of the training…
Learn what your peers think about Bitglass. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
524,194 professionals have used our research since 2012.
JH
Cyber Security Officer at a insurance company with 51-200 employees
Real User
Top 20
We can verify people working remotely have valid certificates to connect to our applications

What is our primary use case?

We use it for our cloud-based solutions. For instance, we use it for Office 365, Salesforce, and a couple of web applications that are cloud-based. It gives us an added layer of security with a little more visibility into those applications, as far as: who's logging in and who's not. It's kind of a firewall, in a sense. Since none of our business is really overseas, we don't really have employees or customers who should be logging in from outside of the United States. We just block any attempt that is coming in from offshore. Another thing that it does, if people are not able to connect, then… more »

Pros and Cons

  • "We are able to verify what is getting saved out onto the cloud. It allows us to have some DLP rules, since we have to be HIPAA compliant. If some personal health information has been uploaded to Office 365, then we are able to detect that sort of thing and account for it. We have set up rules to prevent people from doing that."
  • "In our environment, when an Active Directory password changes, we tend to have some latency issues with access. It takes about 15 minutes before that password is accessible through Bitglass after the change. That would be the major thing I see as a negative."

What other advice do I have?

I would spend more time on the proof of concept than we did. We didn't really have the available applications to test it as robustly as we probably normally would have. I would give the solution an eight out of 10.
SK
CTO at a financial services firm with 11-50 employees
Real User
Top 20
Provides a single platform for CASB and multiple types of security, allowing us to adopt more and more cloud apps

What is our primary use case?

Bitglass allows us to leverage cloud applications with security. What that means for us is that, as our applications are moving from on-premise to the cloud, we can have security controls on who logs in, around when they log in, and what data they're accessing. That's what Bitglass allows us to do. We're not using the proxies. We're only using it for the login policy management.

Pros and Cons

  • "The core CASB solution is the most valuable part. It allows us to put policies in place around which devices can log into our cloud applications. We have a policy that states that only company devices can access these cloud applications."
  • "Their new SASE (secure access service edge) product would have been the one thing I would have requested. Now that they have that platform, I'd like to see it as integrated and seamless as possible with the core product. That's what they're working towards and that's where we're seeing the advancements."

What other advice do I have?

You should definitely look at Bitglass as part of your process. I think it's still best of class and I think there is a lot of innovation that's happening at Bitglass. In terms of a CASB, and in terms of this new product for SASE as well, they are the best in terms of the feature set that they're offering. As for maintenance, we've got one infrastructure engineer and part of his responsibilities is to look at the weekly logs for Bitglass to see if there are any unusual connections.
David Levine
Vice President, Corporate Information Security & Chief Security Officer at Ricoh Americas
Real User
Top 10
Controls unmanaged devices, preventing them from being able to download full clients

What is our primary use case?

We started with a very clear primary use case, which is what landed us on Bitglass: The need to protect Office 365. More specifically, we wanted to make sure that untrusted devices would not be able to download the full O365 client. Granted, you can do that with Microsoft tools, if you purchase some of their additional solutions. However, we decided that it made more sense for us to go with an independent CASB that we could leverage for other things as well. Since the initial deployment, we have looked to expand well beyond the initial use case to protect additional cloud-based environments as… more »

Pros and Cons

  • "The initial setup was straightforward, which was a huge win. That mostly goes to the fact that they are agentless. We didn't have to sit there deploying thousands of agents and all the things that go along with that type of deployment. We were up and running very quickly."

    What other advice do I have?

    A true single pane of glass is not easy to achieve. The more you do with them, the more you can move towards that goal. As they continue to increase their functionality, the solutions that they offer, and the partners/integrations they have, they are certainly moving more in the single pane of glass direction. For security professionals and CISOs, as much as we can declutter and simplify, that's a great thing. For us, it has done exactly what we wanted it to do. Bitglass continues to be a valuable partner: * The relationship is good. * Support is good. * The solution works well. I would rate…
    RK
    Director, Cloud & Data Security at a financial services firm with 5,001-10,000 employees
    Real User
    Top 20
    Provides the level of protection that we need for BYOD devices, but they need to mature their SASE solution

    What is our primary use case?

    The use case is around protecting data on BYOD devices where users can access any type of data.

    Pros and Cons

    • "The solution’s AJAX-VM provides constant reverse proxy uptime. It has been very positive for our security operations. When people are trying to access the SaaS solution, it protects us from downloading any of that data and experiencing any type of attacks"
    • "Initially, we had some challenges that Bitglass resolved quickly. The challenges were around communication. There didn't seem like there was the right level of communication within the Bitglass organization. Once we brought the issues up at a higher level, then they were resolved."

    What other advice do I have?

    The product works, and their organization is pretty dynamic. Get a very clear understanding of your use case before bringing the product in. That applies to all CASBs because there are different problems for different people. I feel like a lot of people think this type of solution can solve every problem. You have to figure out what problem you're going to solve, e.g., data protection or user access. From there, the idea is to jump in and bring it on. This industry, as a landscape, is changing from a product perspective. I see CASB converging with other Zero Trust solutions. I am prepared to…
    Buyer's Guide
    Download our free Bitglass Report and get advice and tips from experienced pros sharing their opinions.