The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version.

It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Our financial department does not use Bitrix24 because it's not good for the sort of work they do. Once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale.

 Bitrix24 is a little bit complex in my opinion. It is not so easy to use. 

The solution could also benefit from more internal cohesion within the projects that we create. For example, within Bitrix24, you can create multiple activities for a project. However, individual users can create activities related to the project separate from the project. This has a negative effect on workflow. 

We are actually looking into a simpler tool that is geared more towards financial departments. It's a simpler CRM, but that could actually be more beneficial for us. Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us. 

I would like to see a Bitrix24 for inventory. A module that we could use to replace ManageEngine would be nice and as ManageEngine is very expensive.  

The solution's open channel and contact center could be improved.

While many companies use Bitrix24 for its CRM functionality, in our company, we use the solution primarily for workflows in applications, making it a database platform for us. In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement. Hence, we are looking for other products to help us scale up the use of workflows, which is very important for us in our organization since the people in the company are not very proficient with such solutions.

I believe it can be complex for basic usage.

We, as IT users and managers, need to invest more in training, testing, and utilizing the various functions, as well as introducing best practices. I believe it is how we, as users, interact with it.

Training and support are provided by Bitrix24 but it's all virtual

The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming.

Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.

Bitrix24’s interface needs to be improved. Currently, we have a team of developers that are implementing our vision of this system. I hope they will provide the service for us soon, and then I will analyze what else needs to improve.

From a product tracking point of view, there could be improvements. If you compare Jira and Bitrix, definitely you just organize your product in a very similar manner. However, if you're talking about a specific product, the tracking tools need work on this solution. 

I just want to have a single dashboard. That would be ideal.

They should implement some wireframe tools and road mapping right in the product.

It would be great if colleagues could get alerts via email when they are assigned something. 

The solution’s performance could be made faster.

It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24.

There are problems with assigning overtime for payroll purposes as well.

The user community was not satisfied with Bitrix24. We didn't have the ability to customize.

There are some bugs in the mobile system.

I would like it if the solution gave more information about how it can be used so that teams other than the HR teams using Bitrix can know how to use it.

Moreover, the stability could be improved.

This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live. 

In future, I would like reporting to more simple and flexible.

Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install. 

 I would like to see improvements with Bitrix24's marketing automation.

In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages. Everything is just so unfriendly to the user. 

The web interface is good but the client interface is not very user-friendly and needs to improve. For instance, I can see everything, but the information I try to transfer to the client, and information from the client back to me is not particularly great. It lacks some functions.