Black Duck Customer Service and Technical Support

TundeOgunkoya
Consulting Partner, Cyber Security Delivery - Africa at DeltaGRiC Consulting
Like with any product, the technical support can be better. They have a feedback system where you raise a ticket, and it usually takes twenty-four hours before they respond. If there is something very urgent then you can escalate it, and I think that the delay is reduced to six hours. View full review »
Zvika-Ronen
Technology Leader/ Open Source Compliance and Risk expert at a comms service provider with 10,001+ employees
There are some very professional support people. No one tool is perfect, but if you're comparing to the rest of the tools on the market, Black Duck comes out on top. They have some really unique features, especially from the perspective of seeing a wide range of open source versions. It's something that is not available in other tools. I am happy with the support, although I work in Israel and the work week is from Sunday to Thursday - they work Monday to Friday. It means there are only four days in the week when we overlap. If I need something on a Sunday I have to wait. It's challenging. They do have some good training videos. View full review »
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