BlackBerry Enterprise Mobility Suite Room for Improvement

Owner at a tech services company with 1-10 employees
The integration with Cylance is not complete yet. Cylance does mobile security, which Blackberry bought. Blackberry is currently trying to reprice this solution with Cylance integrated within it, however, it's not complete as far as I can tell. They need to better integrate their mobile security features. One fault that BlackBerry has is its salesforce. Their direct salesforce department is changing its salespeople constantly. One client I had, over a period of about three years, went through four salespeople. That continuity is a problem, in terms of dealing with the customers. In the end, I become the only constant - myself, and the support team. The support team helps because they're basically dealing with the customer day-to-day and answering questions. It's an issue that BlackBerry needs to address. BlackBerry is making money. I think they're financially okay. View full review »
Joel Lepine
Senior Manager at GDMS Canada
* Support is terrible for the most part. * The product releases are periodically unstable and cause further issues with the console and mobile devices. When the product is stable, it's OK. View full review »
KK Cheong
Senior Manager at IHiS
More devices supported like iOS, Android, and API so it can support various platforms to enhance the experience. View full review »
Find out what your peers are saying about BlackBerry, VMware, Microsoft and others in Enterprise Mobility Management (EMM). Updated: October 2020.
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