BlackBerry Enterprise Mobility Suite Archived Reviews (More than two years old)

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SeniorAdvi548
Real User
Senior Adviser IT at a consultancy with 51-200 employees
Aug 12 2018

What is most valuable?

* Keeps things secure. * It can remotely wipe the container. * Fairly easy to use.

How has it helped my organization?

The main benefit is having email wherever you are and having access to your calendar wherever you are.

What needs improvement?

I'd like there to be more in the core product rather than having to buy additional products. For example, being able to trace your devices after an emergency is an additional product you have to buy… more »

Which solution did I use previously and why did I switch?

We had Good for Enterprise and then BlackBerry bought them that's how we ended up with BlackBerry. For me, the most important criteria when selecting a vendor are capability, ease of use, and price.

What other advice do I have?

Have a look around. There are a lot of products out there now that have similar capabilities. BlackBerry may be a market leader but there is a whole lot of stuff it does that you may not require. I… more »

Which other solutions did I evaluate?

At times we've looked at everything that was in the market and Good and Blackberry were the only ones that had the capabilities that we needed.
Dhruv Patel
User
Mobility Infrastructure Specialist at Enbridge Gas
Jul 16 2018

What do you think of BlackBerry Enterprise Mobility Suite?

What is our primary use case?

We used BES UEM mainly for our regulated users to lock down devices. It provided us with extra security that we couldn’t achieve with other EMM solution.

How has it helped my organization?

It didn’t help us because we ran into lot of issues, and BlackBerry support couldn’t figure out the issues in a timely fashion.

What is most valuable?

I value the way BES UEM was able to utilize Android for Work-Premium in BlackBerry Android devices.

What needs improvement?

Second level support needs to have strong knowledge of the product. My issues were always at the developer level.

For how long have I used the solution?

Three to five years.
Find out what your peers are saying about BlackBerry, VMware, Microsoft and others in Enterprise Mobility Management (EMM). Updated: August 2020.
439,184 professionals have used our research since 2012.
Real User
Systems Engineer at a financial services firm with 10,001+ employees
Jul 11 2018

What is most valuable?

* The security aspects of it. * Being able to access emails within the active sync. * It is a secure container product. * It having some browser capabilities and fast connectivity.

How has it helped my organization?

Compared to the product that we upgraded from, we have received great responses from our end users who are appreciative of the following: * They can access their calendar in events better than the… more »

What needs improvement?

The console needs improvement. It does not provide all the information that we are looking for as far as who has installed a certain product. I understand this should be coming later, but it should be… more »

Which solution did I use previously and why did I switch?

We upgraded from Good, so we had no choice but to upgrade because it was at end of life.

What other advice do I have?

Make sure you read the planning guides, so you can thoroughly plan your architecture accordingly.

Which other solutions did I evaluate?

Over the years, we have evaluated other products to implement, but decided not to go with them. The product that we were initially going to switch to, it had issues with being able to handle the… more »
Real User
Network Engineer at a insurance company with 1,001-5,000 employees
Jul 09 2018

What is most valuable?

Email, because it is the most important thing that I have to check.

How has it helped my organization?

It allows me to be able to access my email when I do not necessarily have my computer with me. I can also access my calendar when I am on public transport or outside of… more »

What needs improvement?

The ability to integrate the calendar of BlackBerry applications, so I can put my personal information on the BlackBerry Calendar.

What's my experience with pricing, setup cost, and licensing?

I am not involved in the pricing and licensing.

Which solution did I use previously and why did I switch?

We did not have another solution before BlackBerry.

What other advice do I have?

The product is good on its own. Take the time to focus on how the product will be integrated into the existing infrastructure to make it work the best way possible, which… more »

Which other solutions did I evaluate?

We did an RFP, then we chose among the multiple vendors. BlackBerry turned out to be the best.
Daniel Weber
Real User
Administrator at a energy/utilities company with 1,001-5,000 employees
Jul 05 2018

What is most valuable?

It is easy to use for end users. The security of the app is a valuable feature for us. It is mainly about storage data on the device and certifications. In addition, with… more »

How has it helped my organization?

We are using BlackBerry Work applications for accessing emails, calendars, and contacts. The users are happy to have an easy way to have access to emails on the go. The… more »

What needs improvement?

The newest features sometimes pop in very slowly.

What's my experience with pricing, setup cost, and licensing?

The product pricing is fine. Sometimes, it is very hard to get an overview because there are so many different suites to find out what is the right thing for new… more »

Which solution did I use previously and why did I switch?

I started with S4 years ago. I moved over to the latest solution over and over again, so S4, S5, S10, and S12. Now, we are using the latest version BlackBerry UEM, and we… more »

What other advice do I have?

It has the easiest setup. You don't have to configure some picture changes in your firewall, and punching out holes in there. It has an easy infrastructure, which is very… more »

Which other solutions did I evaluate?

We sometimes look into comparing whether it is still the best option to be a BlackBerry customer or moving forward to Citrix, or something similar. At the moment, we are… more »
Real User
Mobile Product Engineer at a financial services firm with 10,001+ employees
Jul 01 2018

What is most valuable?

Email, obviously; to enable our users to keep in touch with the office. But also we're moving towards a BYOD kind of environment, so it's good that we can offer our users access to their mail but… more »

How has it helped my organization?

The functionality with UEM and BlackBerry Works, the shared calendar, is a massive improvement for us. We've always been asked for that from the early days. The extra security that goes with it is… more »

What needs improvement?

One issue that is very annoying at that moment, that we're having an argument about with BlackBerry, is the inability to remove the signature automatically from the server. So when I open BlackBerry… more »

Which solution did I use previously and why did I switch?

We've had BlackBerry, BES 3.6 was where we started. That went through to where we are now, UEM. We then introduced, from a BYOD point of view, Good Technology, so GFE 7, GFE 8, and we also used… more »

What other advice do I have?

I've always backed BlackBerry, in fairness. I've always liked it from a very early stage. My advice would depend on where you are. We're in a very restricted, audited environment, and it does… more »

Which other solutions did I evaluate?

Historically, we had it in the bank and we were aware of its capabilities. We did, at one stage, go out and have a look at what else was there, but decided that they weren't actually what we wanted or… more »
Matt Cooper
Real User
Infrastructure engineer at a insurance company with 10,001+ employees
Jul 01 2018

What is most valuable?

The containerization of BlackBerry Dynamics is the most important thing for us. It allows us to keep personal and corporate data separate on a personal device. It allows… more »

How has it helped my organization?

It allows our mobile users to access email, contacts, calendaring, documents, and collaborate with users, all on their own mobile devices. They no longer need to always… more »

What needs improvement?

I would like to see better integration with our AD. Instead of having to use Active Directory groups, we'd like to use Active Directory attributes instead. There is a lot… more »

What's my experience with pricing, setup cost, and licensing?

In my opinion, we're paying an awful lot for what we get, compared to other vendors. I don't deal with the pricing, but it does seem to be a bit pricey for the things that… more »

Which solution did I use previously and why did I switch?

We've used two vendors. We've used BlackBerry, then we moved to Good Technology, then BlackBerry bought Good. When we originally switched from our old solution to Good, it… more »

What other advice do I have?

My advice depends on what industry you're in. If you are in a highly regulated industry such as ours, you need to take into consideration the ease of use of the product… more »

Which other solutions did I evaluate?

We did have other options. Good Technology was the first really real player in the BYOD space that met our needs. BlackBerry wasn't there yet. The other vendors were just… more »
Harry Wang
Real User
Messaging Engineer
Jun 28 2018

What is most valuable?

The primary usage for BEMS is Apple pushing notifications for email. Without that, it does not work, but that is the primary feature for which we use it. There are secondary features, such as link… more »

How has it helped my organization?

Prior to BlackBerry Enterprise Mobility Suite (BEMS) or its predecessor, users could not be notified of their mobile messaging arriving on their device. They had to pull it, but this is a push… more »

What needs improvement?

For BEMS, they could configure the secure documents to be easier to work with protective documents. However, this is not a critical app at this point that we use, so I am not chasing after it. From… more »

Which solution did I use previously and why did I switch?

Previously, we did not use anything else. In this company, it has always been BlackBerry and Good (which BlackBerry bought).

What other advice do I have?

It is a straightforward product, but it definitely needs support.

Which other solutions did I evaluate?

We may have looked at other MDM solutions other than the BlackBerry line of products, but it is the product that is already in place.
Real User
Senior Technologist at a legal firm with 1,001-5,000 employees
Jun 27 2018

What is most valuable?

There are a lot of features. Some of the features that I find most valuable are how we can manage devices by device model, device type, and operating system. We can create… more »

How has it helped my organization?

It has allowed us to manage many different mobile device platforms, like Windows 10, Android, Apple, and BlackBerry 10, all through a single pane of glass. It has been… more »

What needs improvement?

I would like more support for Google Chromebook operating system, so I could manage it. Also, I would like more management support for Apple computers.

What's my experience with pricing, setup cost, and licensing?

That is where it is a bit challenging for us, because there is a lot of value-add in the product with a lot of different features. With the new licensing model, there… more »

Which solution did I use previously and why did I switch?

We were on a competing product called BoxTone, but that was acquired by BlackBerry. That is as far back as we go in terms of competing products.

What other advice do I have?

You should do a proper architecture assessment and know how the product will scale and fit in your environment. Will you need more than one server, or just the one server… more »

Which other solutions did I evaluate?

We have been a BlackBerry shop for a very long time. We did look at another option a while back, which was BoxTone, but we went back to Blackberry because of the simple… more »
Susan Gilliland
Real User
technical support analyst lead at a financial services firm with 1,001-5,000 employees
Jun 27 2018

What is most valuable?

Security is the most valuable feature, because we are a financial institution. We have a large number of clients and we have to make sure all communications are secure and… more »

How has it helped my organization?

We have client audits, as well as financial, government, and security audits, that we have to comply with. Mobility is always on these audits. Typically, when we provide… more »

What needs improvement?

The entry level support needs improvement, but a lot of it has to do with the fact that we do not have premium support. Therefore, we have to go through Level 1 support… more »

What's my experience with pricing, setup cost, and licensing?

I have been told it is a little pricey.

Which solution did I use previously and why did I switch?

We were originally a BlackBerry shop in regards to Blackberry devices, then we started with iOS devices. We went with Good for Enterprise, so we were Good for Enterprise… more »

What other advice do I have?

If you are trying to go from Good Control to UEM, I would highly recommend going the rip and replace method. Where you set up a brand new environment and go make your… more »

Which other solutions did I evaluate?

Back when we were looking at iOS devices, we did a demo with AirWatch and tried to test the IBM MaaS360 solution. The MaaS360 was not sufficient enough for our information… more »
Real User
IT Sys. Admin Front office
Jun 27 2018

What is most valuable?

The most important is BlackBerry Work, for sure because that is where you have email, and access to the emails is the most important thing for the users. Access to the… more »

How has it helped my organization?

People were used to accessing their email, etc., as we had BlackBerry Enterprise Service before. That's the biggest benefit, that you have your access to email, agenda, to… more »

What needs improvement?

What we don't have at the moment is RDP from the device to some kind of PC. That would perhaps become important. I don't know if that's coming from the BlackBerry Apps… more »

What's my experience with pricing, setup cost, and licensing?

The setup was a bit complex because of our requirements. We had to build very strict security. We wanted to do the whole thing with Kerberos, so that you don't have to… more »

Which solution did I use previously and why did I switch?

We were using the old BlackBerry solution, BlackBerry Enterprise server. Then we switched to the Good solution. And then Good Technology was bought by BlackBerry and we… more »

What other advice do I have?

I would definitely advise having somebody supporting you when setting it up because you can create a very secure setup. As we are in the defense industry, we wanted a… more »

Which other solutions did I evaluate?

We looked at several solutions, comparing BlackBerry Enterprise Mobility Suite vs AirWatch, and Absynth, which came up a few years ago. We had a closer look at Abysnth but… more »
Real User
Moblity lead at a financial services firm with 5,001-10,000 employees
Jun 27 2018

What is most valuable?

The mailbox. The mailbox is the most important and is the feature we use most.

How has it helped my organization?

The most important aspect was for us is to have better security. It gives us the ability to have a container and the most secure possible application. It gives us the most secure situation.

What needs improvement?

Currently, I don't have any suggestions because it does the job perfectly. It's really great to have a container application. For us, that is the most important part.

Which solution did I use previously and why did I switch?

We have VMware AirWatch but not for this use case, so we can't compare. We needed it to have a container application. We have a very sensitive user population, in terms of security. Our clients need the most secure usage. That's why we… more »

What other advice do I have?

Don't hesitate to contact the vendor for help, if needed. Also, be sure that your use case is met by the product; for example, the security. Perhaps you don't need to have security because your environment is not very sensitive. Check… more »
Real User
Head of Mobility at a financial services firm with 1,001-5,000 employees
Jun 27 2018

What is most valuable?

The most important would be instant messaging and the security that we get from the containerization. When I say security, I mean policies that we can put down, not allowing our data to be leaked. Since we're a BYO shop - bring your own… more »

How has it helped my organization?

It has improved the ability of our mobility users, such as business partners, to collaborate with their clients a lot more freely and without having to carry multiple devices. It also improved the way all the applications work together. The… more »

What needs improvement?

It takes a lot of time to export the logs, zip them, and upload them. With Good Technology, there was actually a feature from the GUI, right from the console, I was able to send the logs. I was able send my server logs to Good and that was… more »

Which solution did I use previously and why did I switch?

Previously we were a Good Technology shop and Good was purchased by BlackBerry. Before this product, we evaluated VMware AirWatch and I think the better move was just going from Good to Blackberry because, at the time, it was still the… more »

What other advice do I have?

It's a good, secure product. It still needs a little more development to grow. I would say test it and see if it fits. Overall, I give it a strong seven out of 10. The reason is that work is needed when it comes to other platforms, such as… more »
Vendor
Manager of System Security with 501-1,000 employees
Apr 12 2013

What do you think of BlackBerry Enterprise Mobility Suite?

Valuable Features:

The container approach gets you separation between private and corporate data. This does mean that you eliminate the risk of wiping private data during a remote wipe as well as remove the risk of data leakage between when the device is lost and when it is wiped.

Room for Improvement:

Clumsy user interface Expensive No cloud delivery platform Iffy support for O365
Vendor
Director of IT at a healthcare company with 1,001-5,000 employees
Aug 28 2012

What do you think of BlackBerry Enterprise Mobility Suite?

Valuable Features:

Provides access to our Lotus Notes system in a controlled and managed manner. Is device agnostic with a similar interface for the gamet of devices in the market.

Room for Improvement:

The application is consistent across devices, but the interface is not as robust as you would expect for an enterprise solution. The application should have more user functionality and interface better with the independent operating systems it runs on.

What is BlackBerry Enterprise Mobility Suite?

The BlackBerry Enterprise Mobility Suite offers five editions to meet your enterprise’s evolving mobile needs. Growth can happen quickly, and the BlackBerry Enterprise Mobility Suite is designed to provide a seamless transition to the more advanced capabilities in higher-level editions. The subscription model ensures predictable annual expenditures and eliminates upfront capital costs.

Also known as
Good for Enterprise, Good Mobile Messaging, Ubitexx Ubi-Suite
BlackBerry Enterprise Mobility Suite customers
Ashcourt Rowan, EMC Professional Services, Itochu, MBDA, North Hennepin Community College, PGGM, Rohde & Schwarz, US Navy
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