CylancePROTECT Reviews

Rather than having to log onto a central server to manage the endpoint protection, I can log onto the dashboard to manage everything. No on-premise server required, chewing up resources needed for other tasks and projects. Endpoints are protected in real-time without the need of a centralized server, whitelist, or the ability to connect to a central host in the cloud. Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today.

Centralized dashboard online which can be used for managing a huge product. Anything I need done can be done from a single website.

Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment. It is not hard to decipher and add a global safe list, so you do not have to touch or adjust Clients on all endpoints. After you get passed the initial scan, it is clear sailing and very easy to manage and maintain.

No issues. I had heard of others having some issues early on with performance, but I never experienced any issues. When there is a problem, as administrators, we are notified promptly by Cylance of what the issue is, then they resolve it very quickly.

Never an issue. I have deployed this solution immediately to endpoints of all flavors without issue: PCs, MACs, and servers. Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.

I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call them for any type of support for the product.

I had just renewed a three year subscription to a very popular endpoint protection suite when I went to a Cylance roadshow and discovered how poorly protected my organization really was. Out of 10 real world live bugs, my endpoint protection, fully-patched, deployed in a best practice environment only stopped seven of them. Cylance stopped all 10, and every show I have ever been to, Cylance has won hands down without question. Many other products require your endpoints to connect to a central hub on-prem or are cloud-based, then soon as they lose that ability, those solutions fail.

Very easy to deploy. It can be done one by one or deployed by customizing an MSI file for GPO push.

Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night. However, it is not actually protecting you from anything.

Reviewed these: SEP, Cisco, McAfee, and discussed Palo Alto options as well.

Do your homework. Demo products to see how they will work within your environment and involve your end users. End users are key to testing these deployments and what their experiences will be with it. 

Above all, do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.

We use CylancePROTECT for import protection, which is why we got it. 

We switched from one product to another, believing this would be a better fit based on what we were informed, but it just didn't work as it should.

We have been dissatisfied with CylanceProtect and CylanceOPTICS and want to leave within the next several months. It just hasn't been an effective tool.

It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat.

We are in the process of moving on to another solution.

I have been working with CylancePROTECT for just over two years.

We are an enterprise company.

I have experience with Blackberry Cylance.

I have some experience with CylanceOPTICS which is part of CylanceGateway.

Its setup is simple if you have a Windows device; it is executable. 

You start the program, make a few clicks, and then enter an extension code into it. Then it begins to mute services before installing. It's fairly simple, maybe five or six minutes.

We never implemented a single solution. We completed what is known as the university installation, and it does the bundle installation. The single-bite variant was never used. We used the bundle to make it easier.

We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else.

We received both. We prepared a quotation for a year. It is based on a calendar year. We spent a year on both Protect and Optics.

I would rate the pricing a three out of five.

I would rate CylancePROTECT a three out of ten.

We use this solution for endpoint protection for our external devices and laptops.

The deployment of updates is easy.

Not having OPTICS doesn't allow us to do any history. We don't have OPTICS, but FortiEDR comes with things like OPTICS, which is nice because we are not able to see more. 

OPTICS gives you things that FortiEDR has built in. For Cylance, there is an add-on to do the things that come with that solution.

It would be nice if Cylance didn't separate PROTECT and OPTICS and put them together and made them on the same price point as FortiEDR, and some other ones rather than having to pay extra for something that the others already have built-in, and seen to do better.

It often lets you waive something for the firm or for the whole company and then comes back and blocks the same thing because you have to do the certificate instead of the hash. You are finding yourself having to approve for the same program, the same application, the same file more than once and it's frustrating.

While the deployment of updates is easy, it would be good to have some more information about which version to use, because the versions that are available seem to be outdated. 

When you go to the admin section, you will see that you will have the latest update from months ago and a month before that, and a month before that. 

I have a hard time believing that there are no more updates in between when there are things that are out all the time. It just doesn't make you feel like you're getting covered or have the best protection, which you should have. 

I have been using this solution for two years.

We are using one of the newer versions. I don't always install the updates.

The stability varies. It's not consistent and it's frustrating.

Things that are blocked, you waive and it comes back. It's very frustrating. It doesn't keep up with the machines. 

You have a lot of machines and if you reimage a lot you will see many duplicates that you have to export and remove from figuring out which one's the MAC address. It should have an easy way to know that a machine is re-imaged, and not adding to your list of devices.

You end up having all these devices that are no longer being scanned that you have to figure out what they are. It is frustrating.

We have approximately 200 users in our organization. It's for everyone in our accounting firm, who are accountants, auditors, IT, and HR accounting.

We don't have plans to continue using this solution, we are considering other options.

We don't go through technical support directly. We go through a reseller and they take care of it. We have never directly talked to BlackBerry or Cylance about any issues that we have had.

Previously, we had McAfee ePO. We changed to CylaneProtect, a solution that we felt would be a better fit, and that was not managed in-house, on a local server that we used for that. It was time to move on from that.

The initial setup was fine. It's doesn't take a long time to deploy.

Uninstalling is difficult. Sometimes it doesn't remove easily, and that is frustrating. 

It would be nice if it had an uninstalled feature within the dashboard, in the SAS part of the application online, because it would do everything itself. Unless it is something that I have missed or that I didn't see. 

With FortiEDR you can go in, and you can uninstall from the dash, find the endpoint you right-click, or you click a button, then you choose to uninstall and it pulls it from the machine. You don't have to put in any keys, or anything. It does it from there. I don't believe that Cylance does that, but it would be nice if it did.

We have a team of two, myself and my colleague maintain this solution.

The deployment and implementation were completed in-house.

I would advise that they keep in mind what it doesn't do and be open to looking at things that include more and cost less.

I would rate CylanceProtect a four out of ten.

I use CylancePROTECT to secure our enterprise against malware, ransomware, and emerging threats.

The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence.

CylancePROTECT could be improved in its technical support and communication.

I have been using CylancePROTECT for about three years.

It is a fairly stable product.

The technical support is very slow. I would rate it at a seven out of ten.

Neutral

Before using CylancePROTECT, we switched from Broadcom to enhance our security approach. We chose Cylance because we wanted to shift to a more advanced solution based on artificial intelligence.

The initial setup is quite straightforward.

When we were evaluating security solutions, we considered Trend Micro as another option, but we chose Cylance because we needed broader protection. Trend Micro focused only on servers, and we required a solution that covered more than just server security.

Overall, I would rate CylancePROTECT as a nine out of ten.

I use CylancePROTECT for intrusion detection, so it's more of an antivirus. I also use its optics feature for live monitoring of every computer.

What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system.

The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT.

I want CylancePROTECT to have an automatic overruling feature in the future for specific situations. In my previous example, a colleague couldn't install Oracle VM VirtualBox because I didn't specify files and programs that CylancePROTECT should block. Sometimes, I want the solution to be less strict so that when a file or application comes from a well-known developer, CylancePROTECT should let it pass, regardless of what file it contains.

I've been using CylancePROTECT for five years.

CylancePROTECT is a very stable product, but in terms of updates and features, it's a letdown.

Scalability-wise, CylancePROTECT has room for improvement. SentinelOne is more scalable, though that could also be because it's bigger. For small businesses, CylancePROTECT is scalable.

Regarding scalability, I'm rating CylancePROTECT as five out of ten.

My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with support or get a person on the phone. You can only contact support via email or chat when sometimes, you prefer calling support or speaking to someone via phone.

Email support is fine, but the level of support needs to be more in-depth, so I'm giving the CylancePROTECT support team a six.

Neutral

My company went with CylancePROTECT because my company has smaller companies or customers than enterprise customers. It's easier to deploy CylancePROTECT for smaller businesses, and it works better than SentinelOne, which is more for multinationals or enterprise businesses.

The setup process for CylancePROTECT was pretty straightforward. Setup-wise, it's an eight out of ten.

How long deployment takes depends on the client. For a bigger client, it might take around two weeks for every device to be deployed, but for a small business with a few employees, deploying CylancePROTECT might take a few days.

CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head.

We evaluated SentinelOne.

At the moment, my company uses CylancePROTECT, but it's considering using SentinelOne in the future for enterprise clients.

Between five thousand to ten thousand people use CylancePROTECT. That's the total for my company and its customers. Specifically, sixty to seventy people in my company use the solution, with forty engineers and developers, myself included. In contrast, twenty to twenty-five people belong to sales, marketing, and management teams.

CylancePROTECT requires maintenance, but not much because my company has strict policies. For example, a colleague came to me a few days ago because he wanted to install Oracle VM VirtualBox but couldn't because CylancePROTECT wasn't allowing him to install it. In that case, I either have to acknowledge it or make some policy changes because CylancePROTECT is too strict.

To anyone looking into implementing CylancePROTECT, my first question would be, "Are you working in a small or big company?" My advice to you would be based on your answer. My next question would be how strict you want your antivirus to be because if you want it to be less rigid and with less maintenance, then I'd tell you to use CylancePROTECT. If you're looking for a stricter solution with more maintenance, go with SentinelOne.

My rating for CylancePROTECT is eight out of ten because its technical support could be better, plus it needs to update its software regularly. The solution also has several areas for improvement, but the team still needs to work on it. In general, as an antivirus with an optics feature, CylancePROTECT is very good but still has room for improvement.

My company is a CylancePROTECT partner.

We primarily use the solution to protect us against ransomware.

The solution is very quick at easily changing the levels of protection for each computer and the server. It's very easy to control and to see what is happening with each computer. It's very easy to choose, which computer I can look at and check. 

It would be very important to have any kind of utility in the computer for Cylance to install monitoring into it in a simpler way. A computer should be able to self-scan on command. It is not easy to do that just yet. 

The company that sells us the licenses sometimes doesn't know how to do certain things. They should be offered more training or something, or maybe we could cover out channels ourselves and could have the knowledge of how to do everything ourselves without a third party needing to be involved.

I started using the solution for seven months or so.

The stability is quite good. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is very scalable. There aren't any issues with expanding the product.

At this time, we have about 18 people on the solution.

We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or responsiveness.

We previously used McAfee. We were worried the solution wouldn't be able to effectively protect us, so we looked for other options.

The initial setup was a little bit complex. We had to take some time learning the machines and how to protect ourselves. That part of the implementation took a good amount of time.

We had a few problems setting everything up, and with those issues, it took us maybe two months to deploy the product in total.

We currently have one person that handles the maintenance of the solution for us. He's an engineer.

We did have one outside person that assisted us with the setup.

We have a couple of issues surrounding licensing. The person who assisted us had a couple of problems trying to integrate another set of licenses that we had before.

I don't know exactly which version we're using. A person in charge of that in our office was the person who looked for the product. I just read some things about it and I found that it was a very good product. 

We have been trained to learn how to use the product and now we have a very good experience with it. The problem is, for me, sometimes it creeps into the computers and into the servers that we want to get running. Sometimes it has problems. That said, it's a very good product. We are okay with how it works.

I would recommend Cylance. I think it's very good and very stable. The only thing to keep in mind is you to have a very good channel and someone who really knows how to use the console and everything

Overall, I would rate the solution at a nine out of ten.

CylancePROTECT came packaged with our HR and IT management system, which was a selling point. It allows us to ensure that every single computer is always up to date as far as vulnerability protection and we can manage all the threats and everything from a centralized dashboard.  

We can see what is going on and that really allows us to have good insight into the programs that we should be working on, the applications or websites that may need attention — those type things. That insight has been a real positive for us so far.  

I think Cylance has just done a great job for us so far. I think that is the headliner for our experience with the product. The computer interface really has next to nothing on it, which is nice. You see what you need to see and there are really no distractions or extra noise.  

We have not had anything major come up that the product has not handled — at least not that we have known of. There have been a total of zero issues.  

I would like to see a little bit of additional reporting or insight as to what it is doing exactly. I do not think I need anything else included in the next release that I know of. Honestly, just improvement in the reporting would be good enough.  

I have been using Cylance PROTECT for two or three months.  

The stability of CylancePROTECT is great.  

The scalability of CylancePROTECT is very good. We have about 15 staff members in your organization currently using the product on a variety of devices.  

I have not had to call technical support during the time we have been using the product because we have had zero issues.  

We did use other products before CylancePROTECT. I used Kaspersky Internet Security for a long time before we moved over to CylancePROTECT. We used Kaspersky Internet Security because it was a great fit for us.  

In comparison, the only thing that I would say about Kaspersky is that sometimes on startup it would kind of slow the computer down a bit. It took up a lot of resources. It would just last for a short period of time on startup and then that would be it. Everything would return to normal.  

The other thing was that, as a growing company, it was difficult to manage all the installs. To make sure that Kaspersky was provisioned out to every computer and that it was always up to date made for a little more maintenance than seemed necessary. That extra maintenance was really what influenced our decision to move over to the CylancePROTECT product.  

The initial installation and setup are straightforward.  

We did use a reseller for our initial deployment.  

I believe the product cost is about $5, per user, per month.  

CylancePROTECT is going to tell you if there are any issues and you are going to be able to see everything from one single dashboard. If there are any issues on any computers across your whole architecture you will know about it.  

If there were advice that I would give to someone thinking about working with CylancePROTECT, I would just say it is extremely — extremely — simple to manage and deploy.  

On a scale of one to ten (where one is the worst and ten is the best), I would rate CylancePROTECT as a ten-out-of-ten as per our experience with it thus far.  

We are a solution provider and this is one of the security products that we implement for our customers. My biggest customers are two pharmacies and a bank and this makes up part of their security solution.

We have not had any data breaches. It has found flaws inside of our security procedures that enabled us to close the holes.

The most valuable feature is the AI and ML-based virus protection that does not rely on signature-based detection methods. The way this product works is that it does not go to a central server to pick up the latest virus definitions. Instead, it's a processor-powered search that checks to see if anything out of the ordinary is running on your machine. It looks for anomalies and cancels processes that do not look normal. For example, if a program tries to read the registry and then make a change, but it hasn't been authorized, then it is assumed to be a bad actor and the process is canceled or the action is disallowed.

There are a lot of false positives and it takes up a lot of time. This is something that should be improved.

I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined.

The vendor should be more widely advertising this product because not many people know that these types of solutions exist.

I have been using Cylance for about a year.

The stability is perfect. It is leaps and bounds beyond our previous solution by McAfee.

It is scalable. From what we were told, we're going to keep on adding more licenses. The only thing that we might have to do is increase the capacity of the VM.

We were using McAfee first, and as of last year, we switched to Cylance. McAfee is not a proactive solution. McAfee's support and everything were fine, but the Cylance product is used by the G7 countries the most. The company has a good standing.

Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected. That was enough for us to switch.

We engage with Cylance Professional Services, so there was not much need for input from our side. From our point of view, the initial setup is pretty straightforward.

The software is installed on a VM and we have about 70 machines in total. The deployment took about two days.

For my financial client, I was a consultant. They have their own IT team and I acted as the intermediary.

We paid according to the number of endpoints that we have and it was approximately the same that we were paying for McAfee. The monthly fee is $55 USD per user.

I don't think too much about the features when it comes to an antivirus solution, such as this. When you try to combine too much into one product, you end up affecting the product as a whole. If you're a home user then it's great because you only pay once a year and it does everything including the antivirus, firewall, VPN, internet security, and more. However, when you're in an SMB or an SME installation, all of those things are decentralized.

My advice for anybody who is considering this solution is to switch if you have the money put aside. I would suggest using Professional Services to assist with the migration.

I would rate this solution an eight out of ten.