Blue Prism Pros and Cons

The ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding.

If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects.

The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool.

Blue Prism has a lot of flexibility to integrate with other enterprise applications

The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms.

The most valuable feature is the design studio and its ease of use.

It is not just for coders, as you can have a diagrammatic representation of the process.

We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.

It's quite easy to use and easy to understand the process studio.

The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.

Blue Prism has been a little bit slow when it comes to the commitments on their roadmap. They had some delays last year, so I hope they make it up this year... For example, they were launching a Decipher tool. It was delayed by more than a year. It has still not launched.

I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support.

There are a lot of things coming up, such as Discovery Bot and Process Discovery. A lot of other aspects are also maturing. We have definitely started using it for our clients, and it is maturing as a solution, but it is all about how you integrate the enterprise with all the automation projects, such as your chatbot, Conversational AI, and robotics. How they are integrated and talk to each other creates a very good business case with all three aspects. The next level should be about integrating it with other automation tools as well. It can have integration with other tools or automation projects, such as your chatbot, Conversational AI, and robotics.

I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based.

I would like to see wider integration with other products.

A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room.

The assisted automation functionality needs improvement.

Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism.

I don't like that it is so limited, anything that you do feels limited in your capabilities.

In the next release of this solution, I would like to see support for attended robots.