Blue Prism Pros and Cons

If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects.

You can easily see where all your problems lie, in a visual way. It's always nice to have a visual representation of things... Seeing things at one glance makes a lot of difference, instead of having to read through the fine print and see where the issues are.

A feature I like about Blue Prism is the Control Room and how easy it is to find exceptions, to find common issues, and to troubleshoot your exceptions. Your Control Room person, without any development skills, can easily pick up what the problem is, with the exceptions, especially when there are a lot of exceptions related to one use case or process.

The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms.

The most valuable feature is the design studio and its ease of use.

We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.

The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.

With Blue Prism, you automate the back-end processes. Blue Prism is more like service-side automation. It is not off-circuit automation. It is more like attended automation.

The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced.

It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful.

Access to the SQL database allows for extra capabilities.

I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support.

Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around... Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism.

I would like to see wider integration with other products.

A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room.

Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism.

In the next release of this solution, I would like to see support for attended robots.

They cannot do assisted automation. That is a drawback because that technology is very old now.

We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction.

This solution is lacking attended automation, which is the worst thing about this solution.

I would like to see bespoke dashboards allow the front-end to display what is required.