Dependable source of data, scales with demand, and stable
What is our primary use case?
We are using it as the foundation of the ServiceNow platform. It allows you to mature other processes such as ITSM, ISAM, and security operations. It is a SaaS solution.
Pros and Cons
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap.
I would also like it to be cheaper."
What other advice do I have?
I would advise others to try to remain as out of the box as possible. It is built for the solution that you're going after. I see a lot of people who try to make it look like their previous tool, and they were leaving that previous tool for a key reason. I would rate ServiceNow CMDB a nine out of ten. There is always a little bit of room for improvements, but so far, it is much greater than what we had previously.