BMC FootPrints Service Core Reviews

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Real User
Disaster Recovery Specialist at a tech services company with 51-200 employees
Jan 01 2018

What is most valuable?

The ability to create custom home views for different teams has been very valuable. I also like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit... more»

How has it helped my organization?

Having a single tool with all the necessary functions in one place has improved efficiency. Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets.

What needs improvement?

There are still a few odd issues in FootPrints 12.x, which are frustrating. A maximum of 1000 items is returned on any search result, so larger queries are relatively useless in an environment with many tickets, assets, etc. On the admin... more»
Real User
Help Desk Specialist at a healthcare company with 1,001-5,000 employees
Jan 11 2018

What do you think of BMC FootPrints Service Core?

Primary Use Case We use the software for help desk problem tickets and service requests. We also use it for HR issues related to benefits and other HR issues. • Improvements to My Organization We can track issues easier and run reports on issues to see if there are patterns. We can send surveys out on each ticket to get feedback on issues and our services. • Valuable Features We have found the reports and the lockdown on a ticket valuable, so only one person can update issues. The surveys are beneficial, too. • Room for Improvement Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket. • Use of Solution More than five years.

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What is BMC FootPrints Service Core?

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
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