BMC FootPrints Service Core Benefits

Carrie Wu
Sr. Systems Analyst at Port of Vancouver
In the past, when we knew we had tons of tickets, without FootPrints, it was unclear just how many service desks tickets remained outstanding. Since integrating this tool to manage our tickets we have been able to capture all reports. This has allowed us to better inform the management team about just how many tickets have been processed, how many tickets are still pending, and the category of the tickets. This system has allowed us to see the big picture in regards to our service desk operations and helps with understanding our customer because FootPrints can record end-user interactions. View full review »
ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees
It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution. View full review »
Kelson ONeil
IT Service Management at St. Luke's Health System
Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees. View full review »
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