BMC FootPrints Service Core Benefits

JE
IT System Administrator at a healthcare company with 1,001-5,000 employees

It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.

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CW
Sr. Systems Analyst at Vancouver Fraser Port Authority

In the past, when we knew we had tons of tickets, without FootPrints, it was unclear just how many service desks tickets remained outstanding. Since integrating this tool to manage our tickets we have been able to capture all reports. This has allowed us to better inform the management team about just how many tickets have been processed, how many tickets are still pending, and the category of the tickets. This system has allowed us to see the big picture in regards to our service desk operations and helps with understanding our customer because FootPrints can record end-user interactions.

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it_user790731 - PeerSpot reviewer
Disaster Recovery Specialist at a tech services company with 51-200 employees

Having a single tool with all the necessary functions in one place has improved efficiency. Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets.

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Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.
it_user226875 - PeerSpot reviewer
ICT Manager at a logistics company with 1,001-5,000 employees

Now all IT related issues, problems, changes and even projects are more controlled using Footprints. We can monitor SLAs and the system itself notifies us when SLAs are about to be met so we can take action before that happens. We can build our own management board with IT key indicators based on SLAs, issue resolutions, first call resolution levels, etc.

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it_user791118 - PeerSpot reviewer
Help Desk Specialist at a healthcare company with 1,001-5,000 employees

We can track issues easier and run reports on issues to see if there are patterns. We can send surveys out on each ticket to get feedback on issues and our services.

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it_user792360 - PeerSpot reviewer
IT Service Management at St. Luke's Health System

Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.

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Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.