BMC FootPrints Service Core Archived Reviews (More than two years old)

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Jose Gisbert
Real User
ICT Manager at a logistics company with 1,001-5,000 employees
Jun 07 2015

What is most valuable?

It accomplishes Pink Elephant certification for up to nine processes of ITIL. It is very flexible and can be adopted for any other processes to meet other non-IT business needs without developing any… more»

How has it helped my organization?

Now all IT related issues, problems, changes and even projects are more controlled using Footprints. We can monitor SLAs and the system itself notifies us when SLAs are about to be met so we can take… more»

What needs improvement?

Sometimes it is difficult to make the application do exactly what you need. Workflows are missing (solved in version 12 of the software and we will migrate soon) but they can be built using… more»

Which solution did I use previously and why did I switch?

We used a solution we had developed using an Access database. It was difficult to maintain and keep developing.

What other advice do I have?

You should learn well how to develop the software so you can adapt it to all kinds of processes of your company. Look into the new version as it improves a lot of workflows and much more stuff.

Which other solutions did I evaluate?

I also evaluated a Spanish product called EMAS from DS2 Grupo. It was also a very good solution, but it was not as flexible as Footprints.

What is BMC FootPrints Service Core?

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
Also known as
FootPrints Service Core
BMC FootPrints Service Core customers
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