Our costs are well over $250,000.

We only pay for a standard license. 

Cost was on par with other service desk products, and well below Remedy, while still being a BMC product.

The licensing for FootPrints is a perpetual license with an annual support fee. The cost of the license depends on how many agents or technicians you purchase. Customers are free, but you have the services of a given number of agents or technicians depending on how many your license covers.

This solution has good pricing. Compared to other products, it is not expensive.