BMC Helix Discovery Initial Setup

Shirish Kamalapurkar - PeerSpot reviewer
Solutions Architect at Kinsfolk Technology Private Limited

The setup is straightforward. 

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SS
Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

The setup is complex because it requires particular SMEs to implement. It is not like an IT guy with knowledge of applications or systems could handle the setup independently. 

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Faisal-Syed - PeerSpot reviewer
Technical Lead at GBM

I rate the initial setup a ten out of ten because it doesn't take much time. You just have to start the machine, which will take some configuration settings. The machine will take about one and a half hours to start. The environment is ready, and you can have a POC in any environment within three to four days, and in that time, you can discover 5,000 to 6,000 devices too.

It hardly takes a week to deploy the solution. The installation takes no time, while the configuration takes some time. Most of the time is spent Interacting with stakeholders involved to get permission to scan all the devices and equipment in the data center. You might get some pushback from stakeholders. But overall, it will take about more than a week to configure it, you know, have the results.

It won't take more than two people to deploy the solution. Sometimes, I deploy the solution myself.

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Buyer's Guide
BMC Helix Discovery
March 2024
Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
ShashiGupta - PeerSpot reviewer
Soo at a manufacturing company with 10,001+ employees

When it comes to the tool's initial installation and setup, whether it's easy or difficult depends on the person's background. For someone familiar with it, it's generally considered easy. However, for those who are unfamiliar, about 20 percent of the knowledge articles published by BMC are usually sufficient to get started. Overall, it's not overly difficult and is a one-time installation activity.

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NC
System Design Manager at a manufacturing company with 10,001+ employees

The solution is quick to set up. It is deployed as a black box appliance. Thus, it requires spinning virtual machines for configuration. Although, it is most challenging and time-consuming to configure the solution for multiple networks.

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CG
Project Manager & Managing Director at Geo Consulting (Aust) Pty Ltd

Setup for BMC was very easy. We did it in a trial, and it took approximately 48 hours to implement and get results as far as in a trial capacity.

There will be an implementation plan for either the BMC or the ServiceNow product.

We used two people for deployment – one on their side and one on our side.

At the time, it was administered by one person.

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RajuM - PeerSpot reviewer
BMC Remedy Consultant at a tech services company with 1-10 employees

The initial setup is easy except for some parts which requires expertise. The whole deployment have to be taken care of by us in the On-premises version. The pay on call monitor, taking notes all have to installed by us in the on-prem version. 



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Arben Klaiqi - PeerSpot reviewer
IT OM at IKEA

For BMC Discovery, it took approximately two to three hours to be able to open all the ports and firewalls and stuff like that and to install the application. The application itself took five minutes, and therefore it was not so hard. 

If you compare it to ServiceNow, it's approximately the same. Mostly, it was internal processes that slowed us down. The installations themselves are very, very fast.

I have a team that backs me up. I'm working as a service asset and configuration management lead. I've got a managed services team sitting in Bangalore that helps me with the operational side.

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Sam Roberts - PeerSpot reviewer
Service Delivery Manager at Emirates Nuclear Energy Corporation

The initial setup is complicated.

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CS
System and Infrastructure engineer at a insurance company with 51-200 employees

BMC Helix Discovery is easy to install.

I rate the initial setup a seven on a scale of one to ten, where one is difficult and ten is easy.

The solution is deployed on an on-premises model. The solution can also deployed on the cloud.

The deployment phase takes a lot of time if you use the cluster version of the solution. The deployment process takes around half a day if you download the product on one server. In general, using the product's cluster version, which includes three machines simultaneously, takes a day and a half.

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JR
Configuration Manager at a comms service provider with 5,001-10,000 employees

The initial setup of BMC Helix Discovery is straightforward. The full implementation process took approximately three to four months.

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DH
Manager, Solutions Engineering at Fusion

The initial setup is amazingly straightforward because BMC provides the entire system as a virtual deployment. So, it comes as a VMware appliance, then your data center admin, or whoever it is, can actually just import the system and apply a static IP address, then the system is already installed and up and ready to go. I don't know of any other system that comes as packaged as well as this.

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Jan Prochazka - PeerSpot reviewer
Servicenow Principal & Consultant at GuideVision

From my perspective, the initial setup is quite easy.

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Madhurima  Singh - PeerSpot reviewer
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

The initial setup for BMC Helix Discovery was easy. It didn't take much time because it had a clear format, so in one day, you can prepare the discovery environment, though it would also depend on the data and the requirements.

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AR
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees

The initial setup is easy.

While it varies with the number of discovered devices, implementation of the solution lasts two weeks. 

It takes, perhaps, a couple of weeks to discover 200 devices. In a month, one can use the complete solution and have the benefit of its use. 

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Buyer's Guide
BMC Helix Discovery
March 2024
Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.