BMC Helix Discovery Primary Use Case

Shirish Kamalapurkar - PeerSpot reviewer
Solutions Architect at Kinsfolk Technology Private Limited

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between them. 

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SS
Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

Our company uses the solution to manage flows, automations, and mapping. 

The solution does not really meet our needs so our usage has dropped to 20% to 30% across ten users.

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NC
System Design Manager at a manufacturing company with 10,001+ employees

We use the solution to check patches for specific machines.

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Buyer's Guide
BMC Helix Discovery
March 2024
Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Shahriyar Atayev - PeerSpot reviewer
Senior System Administrator at a financial services firm with 501-1,000 employees

The primary use case of this solution is to discover all devices connected to the network. We use it for computer systems, laptops, printers, switches, IP phones, and servers.

We are using it for creating reports about discovered OS versions and installed patches.

We connected ADDM with the CMDB of BMC ITSM, and we use this data in BMC asset management.

Every week, we create different types of reports about the latest changes and track them. 

The process is very simple as it is easy to use. The IT security department uses it for troubleshooting security issues.

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CG
Project Manager & Managing Director at Geo Consulting (Aust) Pty Ltd

Our primary use case was to discover IT configuration items.

The solution can be deployed on-premise and on the cloud with Azure.

The last version we used was version 11.

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RajuM - PeerSpot reviewer
BMC Remedy Consultant at a tech services company with 1-10 employees

I'm using it for the customer. I've been looking for BMC Helix Discovery. It's majorly for some kind of customization or development kind of thing that we have to do.

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Arben Klaiqi - PeerSpot reviewer
IT OM at IKEA

The solution can be used on event management flows to automate items. It has mapping capabilities to help the organization to see what they have in terms of infrastructure. You're able to see if there's an outage or certain KPIs, and so on. It can do many useful things.

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Sam Roberts - PeerSpot reviewer
Service Delivery Manager at Emirates Nuclear Energy Corporation

Our use cases are service desk and service management.

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VarunPandey - PeerSpot reviewer
Presales Consultant for Service Management at Coforge Growth Agency

I sell the product as a part of the pre-sales team in my organization.

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CS
System and Infrastructure engineer at a insurance company with 51-200 employees

I use BMC Helix Discovery to search for devices on a network and monitor networks.

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JR
Configuration Manager at a comms service provider with 5,001-10,000 employees

BMC Helix Discovery is used extensively for security, software assets, and typical CMDB usage.

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DH
Manager, Solutions Engineering at Fusion

BMC Discovery for our customers is a tool that you can put in your data center to discover all the different data center tooling for servers, physical or virtual, storage, etc. Or, BMC offers a cloud-based solution, which can also do the same level detail in your data center. In addition, it now has the features to be able to go and discover things on Azure, AWS, GCloud, etc.

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Jan Prochazka - PeerSpot reviewer
Servicenow Principal & Consultant at GuideVision

The use cases for BMC Helix Discovery would depend on the specific business needs of our customers. So, it varies based on their requirements. The typical BMC-ServiceNow scenario is when BMC Discovery collects data and passes it to ServiceNow CMDB to support IT and Business processes managed there.

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Madhurima  Singh - PeerSpot reviewer
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

BMC Helix Discovery is used for data center discovery. Clients also look for client-side discovery, so desktop discovery is supported, as well as printer discovery and on-premises discovery, but the solution is more focused on data center discovery, where you discover all kinds of assets, including mapping and dependencies.

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AR
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees

I am using the latest version, which is 20. 

We use the solution to explore the infrastructure, servers and network devices, in respect of the database, services and storage devices and the topology into the devices.

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it_user790899 - PeerSpot reviewer
Technical Consultant - Service Assurance & Automation at a tech services company with 10,001+ employees

We use the tool to deliver our Configuration Management service - asset discovery and service modelling.

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Buyer's Guide
BMC Helix Discovery
March 2024
Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.