BMC Helix ITSM Other Solutions Considered
TB
reviewer1133502
Senior Manager: IT Operations | Information Technology Shared Services at a manufacturing company with 1,001-5,000 employees
In the next few months, we are switching from the solution to ManageEngine.
View full review »My company did evaluate other solutions against BMC Helix ITSM.
I wasn't at the company at the time it was set up. I'm not sure if they evaluated other options.
View full review »Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
We're currently trying out Salesforce Service Cloud, and in a few months, I should be able to compare Helix and Salesforce better. Salesforce is a little more open than Helix ITSM. For example, you can integrate HR Case Management with ITSM. One kind of application can talk to another application. That's the biggest advantage of Salesforce. The Service Cloud and Sales Cloud can talk to each other.
BMC should think about the future and redesign the whole solution. More companies are moving to low and no-code solutions, but BMC still requires a great deal of development skill to use. Businesses don't have time for that.
YH
Yiu Chung Ho
Design Management Engineer - E&M at MTR Corporation Limited
I have compared BMC against ServiceNow.
View full review »We evaluated Snow before choosing BMC Helix ITSM.
View full review »The platform was in place prior to my arrival.
View full review »For this particular project no other options were chosen. A SaaS option was not suitable for this client and the requirements of being able to migrate/access the data from the existing environment did not allow for other solutions to be discussed.
View full review »We evaluated several tools – I cannot remember them as it’s been a while. We had a PRB team and performed site visits and demos.
View full review »AV
Alvaro Valdes
Information Systems Computer System Controller at a insurance company with 11-50 employees
I have worked with SentinelOne and ServiceNow.
BMC ARS was implemented back in mid 1990's . I was not at this client site when the implementation was done.
View full review »AA
reviewer1519866
Technical Program Manager / Site Lead at a computer software company with 51-200 employees
I was trying to get my organization to use ServiceNow because it is more cloud-based. I have seen several demos of ServiceNow and I like the features that it has. It is more intuitive, easier to implement, define roles and manage.
View full review »I had to evaluate ServiceNow which I feel has a long long way to go. Lucky for them they have invested in a very strong marketing team which has strengthened its product sales
View full review »JC
Jeevan Chaukar
Principal Consultant at a computer software company with 501-1,000 employees
In most situations, we got involved only when customer had already made a decision to go for BMC Remedy so I can't really comment on this. But I think it is more to do with good sales pitch from BMC and the fact that it is an established tool with large enterprises that has typically tilted the scale towards BMC Remedy.
View full review »I evaluated ServiceNow as an alternative solution. Many customers wanted a new tool to evaluate because they have a very old version of Remedy and upgrading is complex because too much customization is needed. Also, ServiceNow has a very good SAAS/PAAS solution.
View full review »Yes, FrontRange by HEAT.
View full review »I provided my report three years ago, but my suggestion was not taken.
View full review »AG
reviewer1040706
CTO y Socio at a tech services company with 5,001-10,000 employees
We evaluated ServiceNow, and the features are similar. ServiceNow probably has better functionality. However, BMC offered a better price, so it was ultimately an economic decision. Considering the cost of both solutions, Helix provides the best value for the money.
View full review »PB
reviewer1633893
Head of Customer Operations at a comms service provider with 201-500 employees
We did evaluate other options. There were business reasons for choosing BMC over other providers.
View full review »We did not. We went to Remedy because we knew it was the way to go.
View full review »No. I started my career with Remedy.
View full review »NS
reviewer979188
Solutions Architect at a computer software company with 10,001+ employees
When you evaluate other products they all have their pros and cons.
The cost differs, as well as some of the functionalities.
View full review »Before choosing this product, we also evaluated HPE Service Manager.
View full review »We didn't look at other solutions.
View full review »Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.