BMC Helix ITSM Other Solutions Considered

TB
Senior Manager: IT Operations | Information Technology Shared Services at a manufacturing company with 1,001-5,000 employees

In the next few months, we are switching from the solution to ManageEngine. 

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Andrii Dobrovolskyi - PeerSpot reviewer
Chief Technology Officer at Dominos Pizza

My company did evaluate other solutions against BMC Helix ITSM.

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MOHSIN SHAWL - PeerSpot reviewer
Configuration Management at a agriculture with 10,001+ employees

I wasn't at the company at the time it was set up. I'm not sure if they evaluated other options. 

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Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Navneet Gupta - PeerSpot reviewer
IT Manager at a manufacturing company with 10,001+ employees

We're currently trying out Salesforce Service Cloud, and in a few months, I should be able to compare Helix and Salesforce better. Salesforce is a little more open than Helix ITSM. For example, you can integrate HR Case Management with ITSM. One kind of application can talk to another application. That's the biggest advantage of Salesforce. The Service Cloud and Sales Cloud can talk to each other. 

BMC should think about the future and redesign the whole solution. More companies are moving to low and no-code solutions, but BMC still requires a great deal of development skill to use. Businesses don't have time for that.

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YH
Design Management Engineer - E&M at MTR Corporation Limited

I have compared BMC against ServiceNow.

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AANKITGUPTAA - PeerSpot reviewer
Consultant at Pi DATACENTERS

We evaluated Snow before choosing BMC Helix ITSM.

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it_user790956 - PeerSpot reviewer
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees

The platform was in place prior to my arrival.

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it_user396567 - PeerSpot reviewer
BMC Remedy/ITSM Administrator and Consultant at a tech services company with 10,001+ employees

For this particular project no other options were chosen. A SaaS option was not suitable for this client and the requirements of being able to migrate/access the data from the existing environment did not allow for other solutions to be discussed.

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it_user388248 - PeerSpot reviewer
Global IT Specialist (Clarity) at a consumer goods company with 1,001-5,000 employees

We evaluated several tools – I cannot remember them as it’s been a while. We had a PRB team and performed site visits and demos.

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AV
Information Systems Computer System Controller at a insurance company with 11-50 employees

I have worked with SentinelOne and ServiceNow.

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it_user400080 - PeerSpot reviewer
Sr. BMC Remedy Lead Developer (PM) at a transportation company

BMC ARS was implemented back in mid 1990's . I was not at this client site when the implementation was done.

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AA
Technical Program Manager / Site Lead at a computer software company with 51-200 employees

I was trying to get my organization to use ServiceNow because it is more cloud-based. I have seen several demos of ServiceNow and I like the features that it has. It is more intuitive, easier to implement, define roles and manage.

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it_user383814 - PeerSpot reviewer
Remedy Consultant at a tech consulting company with 51-200 employees

I had to evaluate ServiceNow which I feel has a long long way to go. Lucky for them they have invested in a very strong marketing team which has strengthened its product sales

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JC
Principal Consultant at a computer software company with 501-1,000 employees

In most situations, we got involved only when customer had already made a decision to go for BMC Remedy so I can't really comment on this. But I think it is more to do with good sales pitch from BMC and the fact that it is an established tool with large enterprises that has typically tilted the scale towards BMC Remedy.

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it_user374109 - PeerSpot reviewer
ITSM Admin & Consultant at a tech services company with 10,001+ employees

I evaluated ServiceNow as an alternative solution. Many customers wanted a new tool to evaluate because they have a very old version of Remedy and upgrading is complex because too much customization is needed. Also, ServiceNow has a very good SAAS/PAAS solution.

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it_user790863 - PeerSpot reviewer
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees

Yes, FrontRange by HEAT.

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it_user214275 - PeerSpot reviewer
Server Support Analyst at a government with 51-200 employees

I provided my report three years ago, but my suggestion was not taken.

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AG
CTO y Socio at a tech services company with 5,001-10,000 employees

We evaluated ServiceNow, and the features are similar. ServiceNow probably has better functionality. However, BMC offered a better price, so it was ultimately an economic decision. Considering the cost of both solutions, Helix provides the best value for the money.

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PB
Head of Customer Operations at a comms service provider with 201-500 employees

We did evaluate other options. There were business reasons for choosing BMC over other providers.

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it_user790713 - PeerSpot reviewer
Remedy Developer at a tech vendor with 1,001-5,000 employees

We did not. We went to Remedy because we knew it was the way to go.

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it_user382308 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 10,001+ employees

No. I started my career with Remedy.

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NS
Solutions Architect at a computer software company with 10,001+ employees

When you evaluate other products they all have their pros and cons.

The cost differs, as well as some of the functionalities.

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it_user627003 - PeerSpot reviewer
Senior Technical Lead at a comms service provider with 1,001-5,000 employees

Before choosing this product, we also evaluated HPE Service Manager.

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it_user364209 - PeerSpot reviewer
Sr. BMC Remedy ITSM Consultant at a tech services company with 501-1,000 employees

We didn't look at other solutions.

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Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.