BMC Helix ITSM Primary Use Case

In8392cOn
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
The primary use case was basic ITIL/ITSM. View full review »
Rakesh Jajper
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees
BMC Remedy ITSM application solution is one of the best solutions in the market. This is one of the primary help desk management tool that we have. We use this tool for managing tickets, other employee related services, and reporting purposes. View full review »
Shaun Smit
Remedy Developer at a tech vendor with 1,001-5,000 employees
Managing our customer products, problems, and take-ons as well as our IT operations and change management. We also use it to manage our ever growing infrastructure. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: October 2019.
378,124 professionals have used our research since 2012.
Bradley Murphy
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
* Logging of incidents * Work orders * Purchase orders and change requests We use this to track all future development requests from our end users. View full review »
reviewer790833
Information Security Specialist at a financial services firm with 501-1,000 employees
It is the enterprise ticketing system at KU Health Systems. We use it for incident management, asset management, knowledge management, problem management, release management, and change management. There are also several tools, such as SCCM, and other integration solutions (e.g., TLS) which ingest the data and give the executives a flash dashboard to look at. The idea is to reduce downtime and expedite recovery time. View full review »
Shayne Froelich
Programmer/Analyst at a insurance company with 1,001-5,000 employees
We use Remedy as our ITIL solution for our IT department. Currently, we have a few projects starting up, which will also utilize it as a ticket intake system for non-IT as well. View full review »
Jim Coryat
Senior Software Engineer at a manufacturing company with 10,001+ employees
ITIL implementation in a corporate 100 technology company. Implemented the following: * Service Desk * Knowledge Management * Problem management * Asset Management * Service Level Management * Service Request Management. Now, we have MyIT and SmartIT implemented, which have a significantly improved UI. View full review »
reviewer791670
IT Service Management Team Leader at mStart
Aligning IT processes within your organization with best practices, like ITIL. Having all the processes, fields, and settings already setup out-of-the-box, thus minimizing implementation time. View full review »
Crystal Crenshaw
Service Management Senior Systems Analyst at a financial services firm with 1,001-5,000 employees
I am an administrator and developer of BMC Remedy ITSM Suite. I create service requests, templates, and do day-to-day admin duties. I also create customizations due to requests or business needs. View full review »
Siva Sankara Prasad Kaza
IT Software Engineer at a manufacturing company with 10,001+ employees
To manage the ITSM process in our organization and the organization's infrastructure via CMDB. View full review »
Rocky Aceves
Sr. Programmer/Analyst at a government with 10,001+ employees
We use Remedy primarily for Change, Incident and Asset Management. We track all company assets. View full review »
ictspeci791214
ICT Specialist with 10,001+ employees
Information Technology Service Management (ITSM) as a service level process use. I use the reporting console to make reports for managers. View full review »
Pedro Cardoso R.
SR. ITSM/BSM Consultant (Remedy) at a consultancy with 11-50 employees
We use Remedy to automate the ticket registration, attention, and solution from automatic creation to solve them on mobile devices. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: October 2019.
378,124 professionals have used our research since 2012.
Sign Up with Email