BMC Helix ITSM Questions

Miriam Tover
Content Specialist
IT Central Station
Jul 21 2021

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover
Content Specialist
IT Central Station
Jul 21 2021

If you were talking to someone whose organization is considering BMC Helix ITSM, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover
Content Specialist
IT Central Station
Jul 21 2021

Hi Everyone,

What do you like most about BMC Helix ITSM?

Thanks for sharing your thoughts with the community!

Miriam Tover
Content Specialist
IT Central Station
Jul 21 2021

Please share with the community what you think needs improvement with BMC Helix ITSM.

What are its weaknesses? What would you like to see changed in a future version?

reviewer1290114To raise any ticket, there are too many fields to be filled and it makes… more »
JS4BMC Helis ITSM is a very good tool, can be customized, can be integrated with… more »
Miriam Tover
Content Specialist
IT Central Station
Jul 21 2021

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

IT Service Management (ITSM) Questions
Randy Olsen
Coordinator of Information Technology at Mississippi Bend Area Education Agency
Sep 19 2021

Hi community members,

We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).

Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.

Can you recommend a good product/solution that matches the mentioned requirements?

Thanks in advance!