BMC Helix Remedy Competitors and Alternatives

Read reviews of BMC Helix Remedy competitors and alternatives
ServiceNow
Consultant
Managing Director at a tech services company with 10,001+ employees
Feb 25 2018

What do you think of ServiceNow?

Primary Use Case Used for the entire company (400K), like HR, service desk and other functions. • Improvements to My Organization Easy to implement and consolidate different platforms and users with useful functionalities. • Valuable Features It has an excellent capability to integrate different access points. It is very user-friendly, too.  • Room for Improvement It has a higher cost compared to local/regional solutions.  • Use of Solution Trial/evaluations only. • Pricing, Setup Cost and Licensing Local solutions have lower costs. • Other Advice I would recommend ServiceNow.
User
IT Service Management with 1,001-5,000 employees
Aug 20 2018

What is most valuable?

* Ability to auto-generate email messages, process email messages, and approvals. * Ability to allow multiple administrators in various different workspaces, therefore not requiring a single person to administer all workspaces for the system.

How has it helped my organization?

Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.

What needs improvement?

* Include a more integrated CMDB and the ability to personalize/customize the Service Catalog's look and feel. * V11.6 has very large boxes as groups to click in order to drill down further. * It would be nice if they added the ability to go... more»
Real User
Lead Channels Database Administrator and Way4 System Administrator at a financial services firm with 501-1,000 employees
Jan 10 2017

What is most valuable?

The most valuable features are the ability to track tickets, analyze incidents, and get dashboards on how the environment is performing in terms of incident management. For example, when there's network downtime, you're can track how long it... more»

How has it helped my organization?

There's a lot of accountability now. You can hold somebody accountable for incident resolution. You are able to see when a ticket was created and when a ticket was escalated for resolution. At the end of a period (week or month), you're able... more»

What needs improvement?

In the release that we currently have, the biggest challenge was reporting. It didn't have the reports that we needed out of the box. In fact, it didn’t have reports at all out of the box. It was a nightmare. You need to use Crystal Reports... more»

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