BMC Helix ITSM Deployment
We had no issues deploying it.
View full review »Having been involved in migrations from version 3.2 up to and including v8.1.02 I can honestly say that very few of the migrations have induced deployment issues. The Remedy, and latterly BMC, engineers, have successfully maintained backwards compatibility throughout all their versions. As long as the platform and infrastructure requirements are planned and resourced correctly then the deployment process is relatively straightforward.
View full review »When I was a part of the support and upgrade team, it took 120 constant hours to upgrade.
View full review »Buyer's Guide
BMC Helix ITSM
April 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.
There were no major issues with the deployment.
View full review »Like any product/new versions there are always issues. The main ones are the undocumented features that comes with the customized applications. We are not using the out of the box application (ITSM) therefore we are thinking "out of the box" and BMC did not document all of the changes made in their different upgrades. So each time you upgrade from one version to another, you always run into these issues. You need to always make sure you do thorough testing of all the functionality you have in your different applications especially if you are "outside of the box" type of business.
View full review »Not once in any of my deployments for the past 17 years. Bugs and issues like that yes, but nothing that was not resolved as quickly as it was found.
View full review »JC
Jeevan Chaukar
Principal Consultant at a computer software company with 501-1,000 employees
By itself the product is ok, but frequently people follow incorrect procedures while doing custom coding. BMC does provide guidelines to avoid this, but AR systems as such doesn't prevent you from coding in the incorrect manner, so such bad customisation can cause deployment/upgrade issues later. From versions 7.6.04 and 8.1 onwards, this is largely addressed due to the introduction of the overlay concept, but it is still not too easy to upgrade wherever you have heavy customisation.
View full review »We had no issues with the deployment.
View full review »During code deployment the Ar Server sometimes leaks a lot of memory which needs a regular restart.
View full review »There were no issues with the deployment
View full review »Deployment issues have been encountered like compatibility issues of ITSM and SLM. Similarly issues of installing Analytics with BO on Red hat Linux platform.
View full review »I was never a part of initial deployment. But apart from that small deployments and enhancements keep coming as per business requirement and I never faced any issue.
View full review »We have not encountered any deployment issues, as it offers a cloud-based solution.
View full review »There is no such issue while deploying the application in the environment as long as you follow best practice as defined by BMC.
View full review »We've had no issues with deployment.
View full review »We didn't encounter any issues with deployment.
View full review »No issues with deployment.
View full review »We had no issues during the deployment.
View full review »I've had no issues deploying it.
View full review »We had some issues but we have overcome all those.
View full review »We definitely encountered some issues with the deployment and integration with other tools we are using, but that is the same with the any new tool.
View full review »We had no issues deploying it.
View full review »There were minimal issues due to a multi-office implementation.
View full review »There have been no issues with deploying it.
View full review »Buyer's Guide
BMC Helix ITSM
April 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.