BMC Helix ITSM Deployment

it_user411195 - PeerSpot reviewer
Applications Support (Contract) at a comms service provider with 1,001-5,000 employees

We had no issues deploying it.

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it_user396567 - PeerSpot reviewer
BMC Remedy/ITSM Administrator and Consultant at a tech services company with 10,001+ employees

Having been involved in migrations from version 3.2 up to and including v8.1.02 I can honestly say that very few of the migrations have induced deployment issues. The Remedy, and latterly BMC, engineers, have successfully maintained backwards compatibility throughout all their versions. As long as the platform and infrastructure requirements are planned and resourced correctly then the deployment process is relatively straightforward.

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it_user388248 - PeerSpot reviewer
Global IT Specialist (Clarity) at a consumer goods company with 1,001-5,000 employees

When I was a part of the support and upgrade team, it took 120 constant hours to upgrade. 

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Buyer's Guide
BMC Helix ITSM
April 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.
it_user375360 - PeerSpot reviewer
BMC ITSM Remedy Administrator / Developer / Architect with 1,001-5,000 employees

There were no major issues with the deployment.

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it_user400080 - PeerSpot reviewer
Sr. BMC Remedy Lead Developer (PM) at a transportation company

Like any product/new versions there are always issues. The main ones are the undocumented features that comes with the customized applications. We are not using the out of the box application (ITSM) therefore we are thinking "out of the box" and BMC did not document all of the changes made in their different upgrades. So each time you upgrade from one version to another, you always run into these issues. You need to always make sure you do thorough testing of all the functionality you have in your different applications especially if you are "outside of the box" type of business.

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it_user383814 - PeerSpot reviewer
Remedy Consultant at a tech consulting company with 51-200 employees

Not once in any of my deployments for the past 17 years. Bugs and issues like that yes, but nothing that was not resolved as quickly as it was found.

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JC
Principal Consultant at a computer software company with 501-1,000 employees

By itself the product is ok, but frequently people follow incorrect procedures while doing custom coding. BMC does provide guidelines to avoid this, but AR systems as such doesn't prevent you from coding in the incorrect manner, so such bad customisation can cause deployment/upgrade issues later. From versions 7.6.04 and 8.1 onwards, this is largely addressed due to the introduction of the overlay concept, but it is still not too easy to upgrade wherever you have heavy customisation.

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it_user383814 - PeerSpot reviewer
Remedy Consultant at a tech consulting company with 51-200 employees

We had no issues with the deployment.

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it_user374109 - PeerSpot reviewer
ITSM Admin & Consultant at a tech services company with 10,001+ employees

During code deployment the Ar Server sometimes leaks a lot of memory which needs a regular restart.

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it_user394272 - PeerSpot reviewer
BMC ITSM/Remedy Support Team Leader with 1,001-5,000 employees

There were no issues with the deployment

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it_user389889 - PeerSpot reviewer
Senior Consultant at a tech services company with 51-200 employees

Deployment issues have been encountered like compatibility issues of ITSM and SLM. Similarly issues of installing Analytics with BO on Red hat Linux platform.

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it_user382308 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 10,001+ employees

I was never a part of initial deployment. But apart from that small deployments and enhancements keep coming as per business requirement and I never faced any issue.

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it_user627003 - PeerSpot reviewer
Senior Technical Lead at a comms service provider with 1,001-5,000 employees

We have not encountered any deployment issues, as it offers a cloud-based solution.

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it_user351420 - PeerSpot reviewer
Remedy Consultant at a tech services company with 501-1,000 employees

There is no such issue while deploying the application in the environment as long as you follow best practice as defined by BMC.

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it_user389052 - PeerSpot reviewer
Senior ITSM Consultant at Sierra-Cedar

We've had no issues with deployment.

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it_user364209 - PeerSpot reviewer
Sr. BMC Remedy ITSM Consultant at a tech services company with 501-1,000 employees

We didn't encounter any issues with deployment.

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it_user358272 - PeerSpot reviewer
Network Field Operations at a tech services company with 1,001-5,000 employees

No issues with deployment.

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it_user394497 - PeerSpot reviewer
Senior (Technical) Business Analyst at a financial services firm with 1,001-5,000 employees

We had no issues during the deployment.

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it_user388002 - PeerSpot reviewer
Senior BMC Remedy Consultant at a tech services company with 501-1,000 employees

I've had no issues deploying it.

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it_user393657 - PeerSpot reviewer
BMC Remedy Consultant at a tech services company with 10,001+ employees

We had some issues but we have overcome all those.

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it_user413265 - PeerSpot reviewer
ITSM Configuration Manager with 51-200 employees

We definitely encountered some issues with the deployment and integration with other tools we are using, but that is the same with the any new tool.

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it_user410547 - PeerSpot reviewer
Desktop Support at a tech services company with 1,001-5,000 employees

We had no issues deploying it.

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it_user371460 - PeerSpot reviewer
Support Engineer at a tech services company with 51-200 employees

There were minimal issues due to a multi-office implementation.

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it_user379617 - PeerSpot reviewer
SAP GTS Functional Consultant at a tech services company with 10,001+ employees

There have been no issues with deploying it.

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Buyer's Guide
BMC Helix ITSM
April 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.