BMC Helix Remedy Initial Setup

In8392cOn
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
Initial setup was like any other similar implementation. There are certain things that you have to do, tables that you have to build, configurations that you have to work with. There are a few modifications that you have to make so that it fits into your environment. We tried to stay as close as we could to the out-of-the-box solution. So it was fairly straightforward. There are portions of BMC Remedy that are proprietary. One of those was attachments. If I attached an image, if I attached a project plan, if I attached a screen print, getting those out was very difficult when we moved servers to ServiceNow. So if you're not planning on moving, it's not an issue. It's when you move it the issue. View full review »
Rakesh Jajper
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees
Initial setup is straightforward, and if you follow best practices, then future enhancements will be smoother. View full review »
Shaun Smit
Remedy Developer at a tech vendor with 1,001-5,000 employees
At first, the setup was complex, but we have evolved since then. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: June 2019.
353,345 professionals have used our research since 2012.
Bradley Murphy
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
Initial, out-the-box setup was easy with no problems. The gathering of business data to import into the system was more complex. View full review »
Arjun Rammohan Nagabandla,ICP,ITILĀ®
BMC Remedy Technical Specialist at a tech services company with 201-500 employees
It takes a long-time to plan and deploy the on-premise solution. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: June 2019.
353,345 professionals have used our research since 2012.
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