BMC Helix Remedy Other Advice

In8392cOn
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
ServiceNow is expanding. If I were just choosing an ITSM system right now, it would be hard to choose, if you ignored the underlying platform. BMC Remedy is very old. It has a very old infrastructure. So if I ignored that, and the "openness" issue, it would be very hard to choose between BMC and Service Now. I would rate at nine out of 10. It did what we wanted it to do. We had some issues, but we caused those issues by the way we implemented it. I found that BMC training and BMC availability for learning how the system worked and for answering questions - if it wasn't in their manual, it was very difficult to get that information. You had to pay, it wasn't open. It was a "closed" environment. If it had been much more open, so I could get into understanding everything, that would have been better. In terms of advice, if you're working for a large company on an ITSM solution, where you're talking about incidents, problems, change, knowledge, there are three, maybe four vendors. I would say look at those very hard, learn what you can, and make the best decision for your organization. It's a limited market. View full review »
Rakesh Jajper
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees
Once you have the solution implemented, always follow best practices and have an admin in-house. View full review »
Shaun Smit
Remedy Developer at a tech vendor with 1,001-5,000 employees
Give it a try. Demos are easy to come by. Speak to others using the product. If you are a medium or enterprise business, it is a great value. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: June 2019.
354,290 professionals have used our research since 2012.
Bradley Murphy
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
Look at cloud-based hosting to a provide a stable, easily expandable solution. We found on-premise did have a few challenges. With a proper well laid out project plan and some good developers, this solution is able to meet any requirements that your organization may have. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: June 2019.
354,290 professionals have used our research since 2012.
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