BMC Helix ITSM Stability

RajkumarK - PeerSpot reviewer
Senior Production Analyst at Victoria's Secret

It is stable.

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David Davis - PeerSpot reviewer
Systems Engineer at Frontier Communications

I rate BMC Helix ITSM an eight out of ten for stability.

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Yousef Bayari - PeerSpot reviewer
ITSM Consultant at Smart IT Service

The stability of BMC Helix ITSM is good.

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Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
TB
Senior Manager: IT Operations | Information Technology Shared Services at a manufacturing company with 1,001-5,000 employees

The solution is stable so stability is rated a nine out of ten. 

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Andrii Dobrovolskyi - PeerSpot reviewer
Chief Technology Officer at Dominos Pizza

Scalability-wise, I rate the solution a five out of ten.

All the people in my company use the solution.

The solution is used daily in my company.

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MOHSIN SHAWL - PeerSpot reviewer
Configuration Management at a agriculture with 10,001+ employees

The stability has been good. There are no bugs or glitches, and it doesn't crash or freeze. I would rate it eight out of ten in terms of reliability.

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Navneet Gupta - PeerSpot reviewer
IT Manager at a manufacturing company with 10,001+ employees

BMC is more stable than the average product. I'm not certain, but I've heard Salesforce has some performance issues with similar infrastructure. BMC has a robust backend, so we've never had issues. It's a highly stable environment, so I don't need to invest a lot of time dealing with support.

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JonathanShilling - PeerSpot reviewer
System Analyst II at a energy/utilities company with 1,001-5,000 employees

Other than the sluggishness of opening a ticket the solution is stable. 

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YH
Design Management Engineer - E&M at MTR Corporation Limited

When we do reports, I'm not sure if we have issues related to the performance or not.

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AANKITGUPTAA - PeerSpot reviewer
Consultant at Pi DATACENTERS

BMC Helix ITSM is a stable solution.

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MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT

BMC Helix ITSM is stable, it has high availability.

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BrunoPires - PeerSpot reviewer
Archietect and delivery manager at Axians

If the configuration was well performed, yes, it's a stable solution. However, this is the same problem for all the other solutions in the market. If we don't have a good implementation, we don't have a good illustration of the solution. That said, if we follow the best practice to implementation, it's very stable.

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Shrikant Pillay - PeerSpot reviewer
Service Management Consultant at Tata Consultancy
AH
BMC Remedy Developer at a energy/utilities company with 10,001+ employees

BMC Helix ITSM is a highly stable solution.

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FG
Project Manager at Vyom Labs

Version 20.02 was stable, but I don't think 20.08 is quite stable because we have identified many bugs and reported them to BMC. So currently, BMC is working on that.

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it_user790956 - PeerSpot reviewer
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees

Sometimes, but if you have a solid architecture, then this tool work like a charm.

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SV
Service Assurance Manager at a comms service provider with 5,001-10,000 employees

I give the stability an eight out of ten.

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it_user411195 - PeerSpot reviewer
Applications Support (Contract) at a comms service provider with 1,001-5,000 employees

There have been no issues with its stability.

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it_user396567 - PeerSpot reviewer
BMC Remedy/ITSM Administrator and Consultant at a tech services company with 10,001+ employees

Stability is very much dependent on the architecture that has been implemented and also on the underlying infrastructure. For example, with the application server and mid-tier being deployed on a Windows Server environment, I had a client who was experiencing issues with some of the Java processes on a weekly, if not daily basis. Moving to a Linux based environment has almost eliminated these issues.

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it_user388248 - PeerSpot reviewer
Global IT Specialist (Clarity) at a consumer goods company with 1,001-5,000 employees

The data was slow and the BMC support was lacking. 

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TM
Senior BMC Remedy Consultant at Mogle & Partners Limited

This solution is stable, it's very good. I would rate the stability a ten out of ten.

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it_user865437 - PeerSpot reviewer
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees

BMC Remedy is good. It's solid. I don't remember ever having any stability problems with it.

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AV
Information Systems Computer System Controller at a insurance company with 11-50 employees

The solution is stable. I have several servers working together in a cluster.

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SK
Solutions Architect at Bytes Systems Integration

BMC Helix ITSM is a stable solution.

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SA
Principal Architect at a tech vendor with 5,001-10,000 employees

The stability is very, very good. I'd rate it four out of five in terms of reliability. It doesn't crash or lag on us. There aren't bugs or glitches. 

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it_user375360 - PeerSpot reviewer
BMC ITSM Remedy Administrator / Developer / Architect with 1,001-5,000 employees

There have been no major issues with the stability.

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Mohamed  Hassan - PeerSpot reviewer
Development manager at Business Management Company

Helix is stable.

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AdnanNaseem - PeerSpot reviewer
Senior Database Administrator at a computer software company with 201-500 employees

I rate BMC Helix ITSM an eight out of ten.

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BR
Lead, Tools implementation & Project Management at a financial services firm with 501-1,000 employees

We have not faced too many issues with stability. It's fairly okay.

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JS
Practice Director, Global Infrastructure Services at a computer software company with 10,001+ employees

It is very stable and scalable.

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it_user400080 - PeerSpot reviewer
Sr. BMC Remedy Lead Developer (PM) at a transportation company

We did and still have stability issues that we are working on. The issues are all linked to the BIRT reporting tool which was the solution recommended at the time by BMC. But we are now totally disconnecting from this tool. We have identify this as being the 100% culprit and are using other methods for doing what is required within our web applications.

But beside the reporting issue no. This is a solid system. We do however have a weekly scheduled reboot of our servers (Windows farm) just to be safe. But that is just because they are Windows :-)

But in all honesty, we need to always keep an eye on the amount of Handles being generated by all the services from the BMC AR System. They do from time to time run out of control and will require you to restart the services. But that is not a regular occurrence.

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AA
Technical Program Manager / Site Lead at a computer software company with 51-200 employees

When updates come out I am very hesitant when they put out a patch or an update because it disrupts some operations or functionality that is important. It makes it harder for us to readjust the solution and have to start implementing things all over again because the patches are not properly vetted.

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it_user1411707 - PeerSpot reviewer
ITSM Consultant at a media company with 10,001+ employees

Its stability is good.

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HW
IT-Consultant at a computer software company with 201-500 employees

This solution is very stable.

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it_user383814 - PeerSpot reviewer
Remedy Consultant at a tech consulting company with 51-200 employees

Just in a couple of releases after which they had to immediately release a SP to resolve those stability issues.

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JC
Principal Consultant at a computer software company with 501-1,000 employees

Again the stability is frequently related to custom code rather than out of the box code. I don't think it is unusual for any application going live for the first time to be a bit unstable for the first two to three releases, at least after the first ever go-live.

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it_user383814 - PeerSpot reviewer
Remedy Consultant at a tech consulting company with 51-200 employees

We have had no issues with the stability.

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it_user374109 - PeerSpot reviewer
ITSM Admin & Consultant at a tech services company with 10,001+ employees

Stability is as good as your defined architecture which is decided by load.

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MD
Executive Consultants Team Lead at a tech services company with 11-50 employees

BMC Helix ITSM is stable.

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it_user790863 - PeerSpot reviewer
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
it_user394272 - PeerSpot reviewer
BMC ITSM/Remedy Support Team Leader with 1,001-5,000 employees

It has a problem with the memory management. It's the biggest problem from my point of view.

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it_user389889 - PeerSpot reviewer
Senior Consultant at a tech services company with 51-200 employees

BMC products are quite stable.

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it_user214275 - PeerSpot reviewer
Server Support Analyst at a government with 51-200 employees

Some settings in the browser had to be adjusted for daily operations.

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AG
CTO y Socio at a tech services company with 5,001-10,000 employees

Helix is stable.

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PB
Head of Customer Operations at a comms service provider with 201-500 employees

It is reasonably good.

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it_user790713 - PeerSpot reviewer
Remedy Developer at a tech vendor with 1,001-5,000 employees

From time to time, but I think that is our fault due to extra processes that we implemented to fit our business needs.

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it_user382308 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 10,001+ employees

No issue with stability. I have not found any stability issues.

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NS
Solutions Architect at a computer software company with 10,001+ employees

It's a stable solution.

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it_user627003 - PeerSpot reviewer
Senior Technical Lead at a comms service provider with 1,001-5,000 employees

We have not encountered any stability issues.

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it_user351420 - PeerSpot reviewer
Remedy Consultant at a tech services company with 501-1,000 employees

BMC Remedy is stable with one improvement with the recent version. Currently, 9.0.01 is the latest stable release and v9.1 will be released after the complete testing of 9.1 Beta.

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it_user389052 - PeerSpot reviewer
Senior ITSM Consultant at Sierra-Cedar

We've had no issues with stability.

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it_user1162056 - PeerSpot reviewer
Sales Engineer at a tech services company with 51-200 employees

There is some difficulty in configuring high reliability and disaster recovery. Sometimes, the solution is not available for end users. The infrastructure must be configured in a certain way to keep it online most of the time. There are no bugs or issues.

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it_user364209 - PeerSpot reviewer
Sr. BMC Remedy ITSM Consultant at a tech services company with 501-1,000 employees

It's been stable for us.

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it_user358272 - PeerSpot reviewer
Network Field Operations at a tech services company with 1,001-5,000 employees

There have been no stability issues.

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it_user394497 - PeerSpot reviewer
Senior (Technical) Business Analyst at a financial services firm with 1,001-5,000 employees

We've not experienced any stability issues.

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it_user388002 - PeerSpot reviewer
Senior BMC Remedy Consultant at a tech services company with 501-1,000 employees

There have been no issues with the stability.

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it_user393657 - PeerSpot reviewer
BMC Remedy Consultant at a tech services company with 10,001+ employees

We had some issues but we have overcome all those.

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it_user792399 - PeerSpot reviewer
BMC Remedy Technical Specialist at a tech services company with 201-500 employees
it_user413265 - PeerSpot reviewer
ITSM Configuration Manager with 51-200 employees

There have been no issues with the stability.

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it_user410547 - PeerSpot reviewer
Desktop Support at a tech services company with 1,001-5,000 employees

There have been no issues with its stability.

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it_user371460 - PeerSpot reviewer
Support Engineer at a tech services company with 51-200 employees

There were minimal issues due to a multi-office implementation. 

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it_user379617 - PeerSpot reviewer
SAP GTS Functional Consultant at a tech services company with 10,001+ employees

It freezes sometimes.

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ShashiGupta - PeerSpot reviewer
Soo at a manufacturing company with 10,001+ employees

When evaluating the tool's overall stability, I would rate it around a six out of ten upon fresh installation. However, as the system adapts to its environment and smoothens out, the stability significantly improves, reaching around a nine out of ten. So, shortly after installation, it may start at six out of ten, but within six months to a year, it typically stabilizes and earns a rating of nine out of ten for its stability.

The expanding nature of the environment may be unfamiliar. The requirements BMC Helix ITSM suggests for installation are also uncertain, as they haven't been tested in the live environment. Real repercussions become apparent once you proceed with infrastructure installation, including real-time unexpected issues.

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Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.