BMC Helix ITSM Use of Solution

RajkumarK - PeerSpot reviewer
Senior Production Analyst at Victoria's Secret

I have been using BMC Helix ITSM for around eight months.

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David Davis - PeerSpot reviewer
Systems Engineer at Frontier Communications

I have been using BMC Helix ITSM for six months.

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Yousef Bayari - PeerSpot reviewer
ITSM Consultant at Smart IT Service

I have been using BMC Helix ITSM for approximately 10 years.

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Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
TB
Senior Manager: IT Operations | Information Technology Shared Services at a manufacturing company with 1,001-5,000 employees

I have been using the solution for one year. 

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Andrii Dobrovolskyi - PeerSpot reviewer
Chief Technology Officer at Dominos Pizza

I have experience working with BMC Helix ITSM. I use the solution's latest version. I am a customer of the solution.

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Navneet Gupta - PeerSpot reviewer
IT Manager at a manufacturing company with 10,001+ employees

I have been working with BMC for nearly 15 years.

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YH
Design Management Engineer - E&M at MTR Corporation Limited

My organization has used the solution for two or three years. I myself have only used the solution for one year.

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AANKITGUPTAA - PeerSpot reviewer
Consultant at Pi DATACENTERS

I have been using BMC Helix ITSM for approximately seven years.

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MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT

I have been using BMC Helix ITSM for approximately two years.

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BrunoPires - PeerSpot reviewer
Archietect and delivery manager at Axians

I've used the solution for about five years. 

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Shrikant Pillay - PeerSpot reviewer
Service Management Consultant at Tata Consultancy

I have been using this solution for 10 years.

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AH
BMC Remedy Developer at a energy/utilities company with 10,001+ employees

I have been using BMC Helix ITSM for approximately 25 years.

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FG
Project Manager at Vyom Labs

Our company is a BMC partner, and we've been using and promoting BMC products to our end customers for the past 20 years. Also, we install and customize BMC products.

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JC
Senior Software Engineer at a manufacturing company with 10,001+ employees
More than five years. View full review »
it_user790956 - PeerSpot reviewer
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees
More than five years. View full review »
SV
Service Assurance Manager at a comms service provider with 5,001-10,000 employees

I have been using the solution for seven years.

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it_user411195 - PeerSpot reviewer
Applications Support (Contract) at a comms service provider with 1,001-5,000 employees

We've been using the Remedy Action Request System (ARS) platform by BMC Software, running 100% custom applications (not ITSM). The larger, primary system is running ARS v8.1 and we're in the process of upgrading to ARS v9.1. There's also a smaller system running an older version that's being phased out.

Personally, I've been developing business solutions with the ARS platform for over 20 years. The last couple of environments I've been working have some applications over 10 years old.

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it_user396567 - PeerSpot reviewer
BMC Remedy/ITSM Administrator and Consultant at a tech services company with 10,001+ employees

I have involved with Remedy since 1996. Starting with Version 3.2 of Action Request System and v1 of Helpdesk. This was long before ITSM came onto the scene.

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it_user388248 - PeerSpot reviewer
Global IT Specialist (Clarity) at a consumer goods company with 1,001-5,000 employees

The company has used it for 11 years, and I have used it as an implementer & manager for four and a half years. I have also used is personally as an end-user for a further seven years.

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TM
Senior BMC Remedy Consultant at Mogle & Partners Limited

I have been working with BMC Solutions from Remedy since 1994.

I have used it since it was released.

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it_user865437 - PeerSpot reviewer
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
Three to five years. View full review »
AV
Information Systems Computer System Controller at a insurance company with 11-50 employees

I have been using the solution for the past 20 years.

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SK
Solutions Architect at Bytes Systems Integration

I have been using BMC Helix ITSM for a couple of years.

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SA
Principal Architect at a tech vendor with 5,001-10,000 employees

I've been using the solution for 11 years or so. 

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PK
IT Consultant at a retailer with 10,001+ employees

We have been using BMC Helix ITSM for six years.

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it_user375360 - PeerSpot reviewer
BMC ITSM Remedy Administrator / Developer / Architect with 1,001-5,000 employees

I have been using this product for almost eight years.

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Mohamed  Hassan - PeerSpot reviewer
Development manager at Business Management Company

I have used Helix for one year.

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AdnanNaseem - PeerSpot reviewer
Senior Database Administrator at a computer software company with 201-500 employees

I have been using BMC Helix ITSM for approximately eight months.

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SK
IT Software Engineer at a manufacturing company with 10,001+ employees
One to three years. View full review »
JS
Practice Director, Global Infrastructure Services at a computer software company with 10,001+ employees

We've been using Helix for at least 10 years.

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it_user400080 - PeerSpot reviewer
Sr. BMC Remedy Lead Developer (PM) at a transportation company

I have been developing on ARS platform since 1998, but on this version since 2013.

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AA
Technical Program Manager / Site Lead at a computer software company with 51-200 employees

I have been using this solution for many years.

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it_user1411707 - PeerSpot reviewer
ITSM Consultant at a media company with 10,001+ employees

I have been using this solution for the past four years.

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HW
IT-Consultant at a computer software company with 201-500 employees

I have been using this solution for over ten years.

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it_user383814 - PeerSpot reviewer
Remedy Consultant at a tech consulting company with 51-200 employees

We've been using BMC Remedy AR System and its ITSM suite products for about 17 years.

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JC
Principal Consultant at a computer software company with 501-1,000 employees

I have been using BMC products for around nine years, since 2006. My experience includes older versions such as 7.0.1, and 7.6.03/04.

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it_user383814 - PeerSpot reviewer
Remedy Consultant at a tech consulting company with 51-200 employees

Over 17 years ever since it was Remedy Corporation right though its acquisition by Peregrine and then BMC Software.

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it_user374109 - PeerSpot reviewer
ITSM Admin & Consultant at a tech services company with 10,001+ employees

I have been working on this product for the last 10+ years.

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MD
Executive Consultants Team Lead at a tech services company with 11-50 employees

I have been using BMC Helix ITSM since it came out. 

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it_user790863 - PeerSpot reviewer
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
More than five years. View full review »
it_user790842 - PeerSpot reviewer
Service Management Senior Systems Analyst at a financial services firm with 1,001-5,000 employees
Three to five years. View full review »
it_user394272 - PeerSpot reviewer
BMC ITSM/Remedy Support Team Leader with 1,001-5,000 employees

We've used Remedy for 17 years and five years for ITSM.

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it_user389889 - PeerSpot reviewer
Senior Consultant at a tech services company with 51-200 employees

I have been implementing, customizing and integrating BMC products for the past 10 years.

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it_user214275 - PeerSpot reviewer
Server Support Analyst at a government with 51-200 employees

I've been using it for three years.

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AG
CTO y Socio at a tech services company with 5,001-10,000 employees

We have around 25 clients and are in the process of moving one client to Helix. We will continue the deployment over the next 18 months or so.

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PB
Head of Customer Operations at a comms service provider with 201-500 employees

I have been using this solution for three years.

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it_user790713 - PeerSpot reviewer
Remedy Developer at a tech vendor with 1,001-5,000 employees
More than five years. View full review »
it_user382308 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 10,001+ employees

I am using Remedy ITSM solution for last 4 years.

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NS
Solutions Architect at a computer software company with 10,001+ employees

I have been working with this solution since it's was launched, which has been a couple of years.

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it_user627003 - PeerSpot reviewer
Senior Technical Lead at a comms service provider with 1,001-5,000 employees

I have used it for four years.

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it_user351420 - PeerSpot reviewer
Remedy Consultant at a tech services company with 501-1,000 employees

I've been using it for five years.

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it_user790794 - PeerSpot reviewer
Sr. Programmer/Analyst at a government with 10,001+ employees
Less than one year. View full review »
it_user389052 - PeerSpot reviewer
Senior ITSM Consultant at Sierra-Cedar

I've used it for almost 9 years now.

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it_user790833 - PeerSpot reviewer
Information Security Specialist at a financial services firm with 501-1,000 employees
One to three years. View full review »
it_user1162056 - PeerSpot reviewer
Sales Engineer at a tech services company with 51-200 employees

I have been selling this solution since version 7, that is, for five years to seven years.

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it_user791670 - PeerSpot reviewer
IT Service Management Team Leader at mStart
More than five years. View full review »
it_user364209 - PeerSpot reviewer
Sr. BMC Remedy ITSM Consultant at a tech services company with 501-1,000 employees

I've been using it for 10+ years.

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it_user790758 - PeerSpot reviewer
Programmer/Analyst at a insurance company with 1,001-5,000 employees
More than five years. View full review »
it_user358272 - PeerSpot reviewer
Network Field Operations at a tech services company with 1,001-5,000 employees

I've been using it for seven months in the IT service desk.

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it_user388002 - PeerSpot reviewer
Senior BMC Remedy Consultant at a tech services company with 501-1,000 employees

I've been using the AR System for 20 years.

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it_user393657 - PeerSpot reviewer
BMC Remedy Consultant at a tech services company with 10,001+ employees

It's been 11 years now.

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it_user792399 - PeerSpot reviewer
BMC Remedy Technical Specialist at a tech services company with 201-500 employees
More than five years. View full review »
it_user791214 - PeerSpot reviewer
ICT Specialist with 10,001+ employees
Three to five years. View full review »
it_user413265 - PeerSpot reviewer
ITSM Configuration Manager with 51-200 employees

I've been using this version for March 2015, and I was using v6.3 for seven years.

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it_user371460 - PeerSpot reviewer
Support Engineer at a tech services company with 51-200 employees

I've used it for eight years.

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it_user379617 - PeerSpot reviewer
SAP GTS Functional Consultant at a tech services company with 10,001+ employees

I've used it for five years.

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ShashiGupta - PeerSpot reviewer
Soo at a manufacturing company with 10,001+ employees

I have been using the product for more than seven years. 

View full review »
Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.