BMC Helix ITSM Use of Solution
I have been using BMC Helix ITSM for around eight months.
View full review »I have been using BMC Helix ITSM for six months.
View full review »I have been using BMC Helix ITSM for approximately 10 years.
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BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
TB
reviewer1133502
Senior Manager: IT Operations | Information Technology Shared Services at a manufacturing company with 1,001-5,000 employees
I have been using the solution for one year.
View full review »I have experience working with BMC Helix ITSM. I use the solution's latest version. I am a customer of the solution.
View full review »I have been working with BMC for nearly 15 years.
YH
Yiu Chung Ho
Design Management Engineer - E&M at MTR Corporation Limited
My organization has used the solution for two or three years. I myself have only used the solution for one year.
View full review »I have been using BMC Helix ITSM for approximately seven years.
View full review »I have been using BMC Helix ITSM for approximately two years.
View full review »I've used the solution for about five years.
View full review »I have been using this solution for 10 years.
View full review »AH
reviewer2049825
BMC Remedy Developer at a energy/utilities company with 10,001+ employees
I have been using BMC Helix ITSM for approximately 25 years.
View full review »FG
Fairoz Gadad
Project Manager at Vyom Labs
Our company is a BMC partner, and we've been using and promoting BMC products to our end customers for the past 20 years. Also, we install and customize BMC products.
View full review »JC
Jim Coryat
Senior Software Engineer at a manufacturing company with 10,001+ employees
More than five years.
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More than five years.
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SV
reviewer2114958
Service Assurance Manager at a comms service provider with 5,001-10,000 employees
I have been using the solution for seven years.
View full review »We've been using the Remedy Action Request System (ARS) platform by BMC Software, running 100% custom applications (not ITSM). The larger, primary system is running ARS v8.1 and we're in the process of upgrading to ARS v9.1. There's also a smaller system running an older version that's being phased out.
Personally, I've been developing business solutions with the ARS platform for over 20 years. The last couple of environments I've been working have some applications over 10 years old.
I have involved with Remedy since 1996. Starting with Version 3.2 of Action Request System and v1 of Helpdesk. This was long before ITSM came onto the scene.
View full review »The company has used it for 11 years, and I have used it as an implementer & manager for four and a half years. I have also used is personally as an end-user for a further seven years.
View full review »TM
Mogle
Senior BMC Remedy Consultant at Mogle & Partners Limited
I have been working with BMC Solutions from Remedy since 1994.
I have used it since it was released.
Three to five years.
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AV
Alvaro Valdes
Information Systems Computer System Controller at a insurance company with 11-50 employees
I have been using the solution for the past 20 years.
SK
Shaheen Kapery
Solutions Architect at Bytes Systems Integration
I have been using BMC Helix ITSM for a couple of years.
View full review »SA
reviewer1288452
Principal Architect at a tech vendor with 5,001-10,000 employees
I've been using the solution for 11 years or so.
View full review »PK
reviewer1290114
IT Consultant at a retailer with 10,001+ employees
We have been using BMC Helix ITSM for six years.
View full review »I have been using this product for almost eight years.
View full review »I have used Helix for one year.
I have been using BMC Helix ITSM for approximately eight months.
SK
Siva Sankara Prasad Kaza
IT Software Engineer at a manufacturing company with 10,001+ employees
One to three years.
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JS
Jaikant S Rao
Practice Director, Global Infrastructure Services at a computer software company with 10,001+ employees
We've been using Helix for at least 10 years.
View full review »I have been developing on ARS platform since 1998, but on this version since 2013.
View full review »AA
reviewer1519866
Technical Program Manager / Site Lead at a computer software company with 51-200 employees
I have been using this solution for many years.
View full review »I have been using this solution for the past four years.
View full review »HW
reviewer1427520
IT-Consultant at a computer software company with 201-500 employees
I have been using this solution for over ten years.
View full review »We've been using BMC Remedy AR System and its ITSM suite products for about 17 years.
View full review »JC
Jeevan Chaukar
Principal Consultant at a computer software company with 501-1,000 employees
I have been using BMC products for around nine years, since 2006. My experience includes older versions such as 7.0.1, and 7.6.03/04.
View full review »Over 17 years ever since it was Remedy Corporation right though its acquisition by Peregrine and then BMC Software.
View full review »I have been working on this product for the last 10+ years.
View full review »MD
reviewer1403640
Executive Consultants Team Lead at a tech services company with 11-50 employees
I have been using BMC Helix ITSM since it came out.
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More than five years.
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Three to five years.
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We've used Remedy for 17 years and five years for ITSM.
View full review »I have been implementing, customizing and integrating BMC products for the past 10 years.
View full review »I've been using it for three years.
View full review »AG
reviewer1040706
CTO y Socio at a tech services company with 5,001-10,000 employees
We have around 25 clients and are in the process of moving one client to Helix. We will continue the deployment over the next 18 months or so.
View full review »PB
reviewer1633893
Head of Customer Operations at a comms service provider with 201-500 employees
I have been using this solution for three years.
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More than five years.
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I am using Remedy ITSM solution for last 4 years.
View full review »NS
reviewer979188
Solutions Architect at a computer software company with 10,001+ employees
I have been working with this solution since it's was launched, which has been a couple of years.
View full review »I have used it for four years.
View full review »I've been using it for five years.
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Less than one year.
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I've used it for almost 9 years now.
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One to three years.
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I have been selling this solution since version 7, that is, for five years to seven years.
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More than five years.
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I've been using it for 10+ years.
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More than five years.
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I've been using it for seven months in the IT service desk.
View full review »I've been using the AR System for 20 years.
View full review »It's been 11 years now.
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More than five years.
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Three to five years.
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I've been using this version for March 2015, and I was using v6.3 for seven years.
View full review »I've used it for eight years.
View full review »I've used it for five years.
View full review »I have been using the product for more than seven years.
View full review »Buyer's Guide
BMC Helix ITSM
March 2024
Learn what your peers think about BMC Helix ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.