The cost is relatively high, especially for the BMC Controller application. However, the expense is justified by the standard and reliable features it offers. This product's reputation in the market is strong, providing assurance in terms of data and other considerations.

The solution's pricing should come down.

I rate the product price an eight on a scale of one to ten, where one is cheap, and ten is expensive. The solution is expensive.

The cost is pretty good. That might have been a deciding factor when choosing the product.

I can't speak to the exact cost of the solution. It's not part of my scope to look into licensing. 

The pricing depends on the contract.  If you ask three different people, you get very three different answers, but I don't deal with it. The people in charge of procurement handle that. 

The price is very high. It's an expensive product.

I pay for the solution yearly.

It's a yearly subscription but there are a couple of customers who go for the monthly subscription.

There are licenses to use this solution.

We did not compare the price of BMC Helix ITSM to other vendors. However, it has a mid-range price.

I rate the price of BMC Helix ITSM a six out of ten.

The license that we provide to our customers is yearly. We don't offer a monthly license because we only sign yearly contracts with our customers. So you would need to get the customer's side of the story to answer whether Helix ITSM's price is fair because ServiceNow is currently capturing the ITSM market. BMC is a little bit cheaper than ServiceNow, but BMC doesn't have the same capabilities in its entry-level product at the moment. The basic version does not have the DWP features that most of our customers are requesting. When we do demonstrations, BMC uses the premium version, but customers can't afford the license for the advanced version. So they're missing some of the features they want, especially the ability to change the banners. 

This solution needs to be in the annual IT budget. Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings. 

While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.

When it comes to pricing and licensing, you have to have a good relationship with your Account Manager. They are the best person to guide you through this important area. You need to analyse your requirements in terms of the ratio of floating/fixed licenses to ensure that you have the correct mix of these licences. Licence and maintenance costs may be relatively high but in terms of upgrades you tend to get a good ROI.

I do know that managing the configuration items aided in the upcoming annual contracts for hardware, software products and other configuration items, the data was extremely helpful.

The price of BMC Helix ITSM is expensive.

The price of BMC Helix ITSM could improve their price.

The cost is high and going up. Part of the reason why we're changing products is that the pricing actually went up recently by a lot.

I'm not involved in this area.

The license is yearly.

I keep a close eye on license usage and balance them. The cost of license is always an issue in every company and needs to be evaluate every Quarter/Year.

A report is provided with the recommendation to each business units on what needs to be done.

I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually.

It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. 

There are also additional costs. If you want to use most of the features, you need to pay more.

Since licensing can affect price of the overall solutions significantly especially for smaller businesses, I would recommend those that are interested in this solution to spend a tiny bit on third party applications you get that are designed to work with the BMC solution to monitor its usage and suggest the optimal numbers for licenses based on these statistics. It has been useful for a number of shops to save on their licensing costs significantly by not over budgeting for their licenses. These monitoring apps are legal to use and in fact have been displayed at BMC Remedy user group conferences and even won awards at some of those shows.

I believe there is a strong need to actually compare Remedy, Service Now and couple of open source or free to download products and bring out what really the free products can achieve vis-a-vis established product like Remedy.

As of now, this is more of a perception (Remedy is costly, Free products have less functionality etc - but hardly anyone is going to great lengths to establish point by point, module by module what really is better in which software).

There is no point in listening to such comparison done by one of the vendors (e.g. BMC Remedy communities are having several comments of how Service Now lacks several things and customers coming back to Remedy. Service Now communities are saying exactly opposite. The need is to take out this bias and put down all the facts in a proper shoot-out.

I like the tools BMC offers but it's very expensive.  The pricing model needs to be revisited.

Remedy has third-party vendor products, some of them even free that can help you manage licensing costs through usage monitoring.

Get floating licenses if your user base is going to be big.

We paid a service fee for implementation, and there's an ongoing monthly fee for the Helix, license based on the current number of named users. 

It is costly, but it is well worth it. Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.

Licensing and pricing is quite expensive as compared to other competitors but in long run Remedy is the remedy to all business needs.

Pricing on the licensing depends on how you want to position it. If you are looking for some kind of professional services form the OEM then you would have to purchase that.

It is too expensive for a small business.

I have no experience on implementing Remedy, but companies who offer RaaS (Remedy as a Service) are able to split the cost of running a ticketing system and aid you in developing it for your organization.