BMC Numara Track-It! Competitors and Alternatives

The top BMC Numara Track-It! competitors are
    Read reviews of BMC Numara Track-It! competitors and alternatives
    ServiceNow
    Consultant
    Senior IT Service Management & ServiceNow Consultant at Independent
    Nov 02 2017

    What is most valuable?

    ServiceNow's out-of-box process configurations and service-based CMDB data model have revolutionized IT Service Management transformations. Leveraging out-of-box configurations and using frequent small-scope improvement releases (DevOps) has... more»

    How has it helped my organization?

    A three phase IT Service Management transformation project resulted in achieving a first year target of less than 4% sustained monthly improvements in true customer experienced availability, and Knowledge Mgmt. designing "to-be" process... more»

    What needs improvement?

    Primary areas of inefficiencies and delays were related to change resistance and lack of support from the IT Team Lead and IT Manager level staff for involvement in ServiceNow design and training workshops, and lack of support for governing... more»
    Freshworks
    Reseller
    Presales Engineer at a tech services company with 51-200 employees
    Feb 22 2017

    What is most valuable?

    The most valuable aspect of the solution is the user experience. Indeed, it's pretty simple to use, mobile-friendly, and nicer than many helpdesk solutions. Moreover, agents and requesters can use the Freshservice iOS/Android app to interact... more»

    How has it helped my organization?

    It's allowed us to have a better management of our processes, including new-employee hires, device management, and equipment loan to customers and prospects.

    What needs improvement?

    We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has.

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