The main use is for asset management. It's all the network elements and all the IP devices and all the relationships between them integrated with discovery and some other integrations with other tools to feed the CMDB in Remedy.

I work with different clients, however, for the past three, or four years, I'm with a telco company. Before, I worked with a bank as well for their assets. They were actually migrating from what they called HP Asset Manager. And I had a good experience in both at that time. I was helping to migrate into BMC Remedy.

We use it for monitoring tech, handling incidents, change management, and attending to P1, P2, and P3 raised by end users. We can check the report in SLA and other related tasks in BMC Remedy.

We used BMC Remedy Asset Management in our company for ticket login, ticket tracking, and resolution. So, it was for managing customer requests, complaints, incidents, events, and a few other things in our company.

We use the solution for trouble ticketing. We also use it for our internal services and for our customers, especially business customers.

I have experience utilizing BMC Remedy for IT service management and incident resolution. Within the platform, I've leveraged its comprehensive suite of tools including case solutions, incident management, and change management processes.

BMC Remedy and ServiceNow have the same use cases. ServiceNow is a close competitor. Both provide IT service management software and offer a variety of monitoring tools such as network monitoring, infrastructure monitoring, and application monitoring, with easy integration options with BMC tools. Overall, ServiceNow is a good tool. In certain cases, it lacks some inherent functionality. The asset discovery feature in BMC is notably better compared to ServiceNow. Additionally, BMC Remedy is also a complex solution, but there seems to be a shortage of trained resources available in the market compared to ServiceNow.

In my company, we use BMC Remedy Asset Management since it is the core component of the toolset, but the first component that needs to be installed is the single sign-on, which acts as an authentication system.

The solution is very helpful and easy to use because it is stable and user-friendly for asset management.

We use BMC Remedy Asset Management for various purposes. Firstly, we utilize it to create configuration items while generating tickets. These items can be different classes such as computers or CI, RxPA authentication in their backup application. Depending on the customer's requirements, we enable the migration of tickets in the service to ETA or sales. 

Additionally, we utilize the purchase control and fan console features in asset management. Moreover, I have developed and implemented several customizations, including return approvals for all these functionalities.

In terms of asset management, we also leverage concepts like CMDB (Configuration Management Database). These allow us to visualize all the relevant CA configurations within the asset management system. The reference for computers comes from the hardware category, while laptops come from the hardware disk and conference category. It depends on how these assets are classified.

Furthermore, we rely on lifecycle management capabilities for all these assets, and we share this information with our customers who utilize the assets.

BMC Remedy assists in incident and problem management processes by providing tools for handling incidents promptly while also offering access to knowledge and resources for addressing underlying problems.

We use BMC Remedy for taking the remote access of third-party users facing some technical challenges.

We're engineering partners for development. We help customers build tools, and we support the BMC program with their development. We also use some customization in Salesforce. I'm not deeply engaged on the functional level of the product.

I currently work for a telco client, and in this particular situation, the solution is mainly used to manage the telco asset, like cell towers and nodes. I'm a contractor and ITSM consultant. 

As customers of BMC Remedy, our primary use cases include the automation of service ticket creation, the automatic application of tickets, and the automated sending of response messages to business users’ emails.

I am using BMC Remedy Asset Management for assent and license management.

I have used it for checking our customer's needs, and that's going to be on most of our types of plans, from Downco, pharmacies, VIP companies, etc.

We use BMC Remedy Asset Management to create tickets for the help desk when we have new issues.

• Management of assets
• The lifecycle of an asset.