BMC Remedyforce Customer Service and Technical Support

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
Customer and technical support are very good. Their response to issues and the resolutions are the fastest across all of our cloud competitors. They are the leader in customer support being both very fast and on the spot. View full review »
reviewer1295004
Manager at a manufacturing company with 10,001+ employees
We've been in touch with technical support and the team is awesome. They are very good to work with. We've been quite satisfied with the level of support we get. View full review »
reviewer1068561
Business analyst / Consultant at a consultancy with 1,001-5,000 employees
I've been in touch with technical support in the past. I'm told because I'm a consultant, that they need to talk to the customer. I would expect, however, if I pose a question and ask for support, that it would be beneficial to them to try to figure out what I'm asking, Instead, there's a lot of back and forth. They end up coming to me 10 times in order to get the exact same question they want to be answered. They are not as supportive or as quick as they should be. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in Help Desk Software. Updated: April 2020.
407,401 professionals have used our research since 2012.
Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
We've dealt with technical support in the past and have not been satisfied with the level of service that was provided to us. View full review »
reviewer856719
Service Assurance Manager at a comms service provider with 10,001+ employees
We've been satisfied with technical support. We haven't come across any bottlenecks in the service provided. View full review »
reviewer1261245
OS3 Product Development Lead at a comms service provider with 11-50 employees
Customer support is fine. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in Help Desk Software. Updated: April 2020.
407,401 professionals have used our research since 2012.