BMC Remedyforce [EOL] Initial Setup

AS
Business Unit Manager at Magnoos Information Systems

The product is only available in the cloud, so there is no setup. You just place an order and you'll get it tomorrow. Everyone now is moving to the cloud here in UAE. The first data center for Azure is in Abu Dhabi. That is because it is a better means of deployment.

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AM
Executive Director at a financial services firm with 10,001+ employees

I actually wasn't involved in the setup. That said, I'm told it's reasonably less complicated compared to some of the other tools that may have been evaluated. I would say maybe that its initial implementation is rather straightforward and pretty good.

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ON
Software Consultant at ibl-unisys

The initial setup is not complex or difficult. Remedyforce is on a cloud platform, which makes it very easy to set up. It's very easy and quite straightforward.

The solution, being on the cloud, requires very little maintenance.

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March 2024
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ML
Manager at a manufacturing company with 10,001+ employees

I believe the solution's initial setup is complex. I joined the company 13 years ago, and the system already existed, so I didn't handle the initial setup. However, the system has a lot of customizable functions, so it's not plug and play. It can get quite complex because a lot of items need to be customized before deploying the solution. The deployment will take a couple of days at least.

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SV
Service Assurance Manager at a comms service provider with 10,001+ employees

The solution was a bit complex to set up. For us, we needed a legacy tool integration. It was not about the tool itself. Since we hold a legacy system, we have to manage it and getting integrated with those legacy systems was a major coup for us. It still took us a long time to integrate everything. We had more than 20 in all, in terms of legacy systems. We wanted to integrate all of these into one platform, and the ticketing platform was BMC Remedy.

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MF
Business analyst / Consultant at a consultancy with 1,001-5,000 employees

I didn't handle the initial setup, so I can't speak to the process and I don't know if it was straightforward or complex.

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it_user787488 - PeerSpot reviewer
Technology Process Analyst at a tech vendor with 201-500 employees

Personally, I thought the setup was somewhat complex. That may be due to our company's various workflows that we needed to take into consideration, but it seems that between *Flows *Process Builder and *Validation Rules", they were tough for us to wrap our heads around as it seemed there were three ways to do the same thing.  

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AN
Jr Software Consultant at a tech services company with 201-500 employees

The initial setup isn't straightforward or complex. It's quite ordinary. it's what you would expect.

I can't recall how long it took to install the solution or deploy it. I believe it took a couple of weeks. We spent a lot of time with some on-premises work.

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SW
Principal Solutions Architect at a tech services company with 51-200 employees

The installation is easy. However, configuring the tool around the processes can be complex.

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Buyer's Guide
Help Desk Software
March 2024
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in Help Desk Software. Updated: March 2024.
765,234 professionals have used our research since 2012.