BMC Remedyforce Initial Setup

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
The product is only available in the cloud, so there is no setup. You just place an order and you'll get it tomorrow. Everyone now is moving to the cloud here in UAE. The first data center for Azure is in Abu Dhabi. That is because it is a better means of deployment. View full review »
reviewer1295004
Manager at a manufacturing company with 10,001+ employees
I believe the solution's initial setup is complex. I joined the company 13 years ago, and the system already existed, so I didn't handle the initial setup. However, the system has a lot of customizable functions, so it's not plug and play. It can get quite complex because a lot of items need to be customized before deploying the solution. The deployment will take a couple of days at least. View full review »
reviewer1068561
Business analyst / Consultant at a consultancy with 1,001-5,000 employees
I didn't handle the initial setup, so I can't speak to the process and I don't know if it was straightforward or complex. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in Help Desk Software. Updated: April 2020.
407,401 professionals have used our research since 2012.
Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
The initial setup isn't straightforward or complex. It's quite ordinary. it's what you would expect. I can't recall how long it took to install the solution or deploy it. I believe it took a couple of weeks. We spent a lot of time with some on-premises work. View full review »
reviewer856719
Service Assurance Manager at a comms service provider with 10,001+ employees
The solution was a bit complex to set up. For us, we needed a legacy tool integration. It was not about the tool itself. Since we hold a legacy system, we have to manage it and getting integrated with those legacy systems was a major coup for us. It still took us a long time to integrate everything. We had more than 20 in all, in terms of legacy systems. We wanted to integrate all of these into one platform, and the ticketing platform was BMC Remedy. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in Help Desk Software. Updated: April 2020.
407,401 professionals have used our research since 2012.