BMC Remedyforce Pros and Cons

An inexpensive solution that is easy to set up and use without much support.

The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.

The interface and customization are the solution's most valuable features.

It's a stable solution.

ITIL best practices and smart practices are efficient in calculating the performance of services provided.

The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.

The solution's technical support is in need of a lot of improvement.

The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.

They need to include more high-end technology, different languages, the kinds of things not yet included in the product.

There should be some tool to move SRD and SLA from the sandbox to production.