BMC Remedyforce Pros and Cons

BMC Remedyforce Pros

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
An inexpensive solution that is easy to set up and use without much support.
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Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.
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reviewer856719
Service Assurance Manager at a comms service provider with 10,001+ employees
The interface and customization are the solution's most valuable features.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
399,230 professionals have used our research since 2012.
reviewer1261245
OS3 Product Development Lead at a comms service provider with 11-50 employees
It's a stable solution.
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vikramkale942
Consultant at a tech services company with 501-1,000 employees
ITIL best practices and smart practices are efficient in calculating the performance of services provided.
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BMC Remedyforce Cons

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.
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Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
The solution's technical support is in need of a lot of improvement.
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reviewer856719
Service Assurance Manager at a comms service provider with 10,001+ employees
The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
399,230 professionals have used our research since 2012.
reviewer1261245
OS3 Product Development Lead at a comms service provider with 11-50 employees
They need to include more high-end technology, different languages, the kinds of things not yet included in the product.
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vikramkale942
Consultant at a tech services company with 501-1,000 employees
There should be some tool to move SRD and SLA from the sandbox to production.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
399,230 professionals have used our research since 2012.