BMC Remedyforce Pros and Cons

BMC Remedyforce Pros

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
An inexpensive solution that is easy to set up and use without much support.
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reviewer1295004
Manager at a manufacturing company with 10,001+ employees
The solution is very good at integrating systems.
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reviewer1458420
Executive Director at a financial services firm with 10,001+ employees
The solution is very flexible.
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Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.
reviewer1068561
Business analyst / Consultant at a consultancy with 1,001-5,000 employees
If a company needs to expand the solution, they are able to do so. It is quite scalable.
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Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.
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reviewer856719
Service Assurance Manager at a comms service provider with 10,001+ employees
The interface and customization are the solution's most valuable features.
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reviewer794289
Principal Solutions Architect at a tech services company with 51-200 employees
The feature that we like best is the stability of the product.
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reviewer1261245
OS3 Product Development Lead at a comms service provider with 11-50 employees
It's a stable solution.
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Shaun Blagdon
Chief Technology Officer at a tech services company with 201-500 employees
The reporting is very good and you can do incident matching.
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BMC Remedyforce Cons

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.
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reviewer1295004
Manager at a manufacturing company with 10,001+ employees
It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it.
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reviewer1458420
Executive Director at a financial services firm with 10,001+ employees
The look and feel is very dated.
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Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.
reviewer1068561
Business analyst / Consultant at a consultancy with 1,001-5,000 employees
It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad.
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Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
The solution's technical support is in need of a lot of improvement.
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reviewer856719
Service Assurance Manager at a comms service provider with 10,001+ employees
The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.
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reviewer794289
Principal Solutions Architect at a tech services company with 51-200 employees
The customer service management (CSM) features are in need of improvement.
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reviewer1261245
OS3 Product Development Lead at a comms service provider with 11-50 employees
They need to include more high-end technology, different languages, the kinds of things not yet included in the product.
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Shaun Blagdon
Chief Technology Officer at a tech services company with 201-500 employees
The ease of customization needs improvement.
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Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.