BMC Remedyforce Pros and Cons

An inexpensive solution that is easy to set up and use without much support.

The solution is very good at integrating systems.

The solution is very flexible.

If a company needs to expand the solution, they are able to do so. It is quite scalable.

The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.

The interface and customization are the solution's most valuable features.

The feature that we like best is the stability of the product.

It's a stable solution.

The reporting is very good and you can do incident matching.

The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.

It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it.

The look and feel is very dated.

It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad.

The solution's technical support is in need of a lot of improvement.

The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.

The customer service management (CSM) features are in need of improvement.

They need to include more high-end technology, different languages, the kinds of things not yet included in the product.

The ease of customization needs improvement.