BMC Remedyforce Pros and Cons
BMC Remedyforce Pros
An inexpensive solution that is easy to set up and use without much support.
View full review »The solution is very good at integrating systems.
View full review »The solution is very flexible.
View full review »Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.
If a company needs to expand the solution, they are able to do so. It is quite scalable.
View full review »The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.
View full review »The interface and customization are the solution's most valuable features.
View full review »The feature that we like best is the stability of the product.
View full review »It's a stable solution.
View full review »The reporting is very good and you can do incident matching.
View full review »BMC Remedyforce Cons
The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.
View full review »It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it.
View full review »The look and feel is very dated.
View full review »Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.
It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad.
View full review »The solution's technical support is in need of a lot of improvement.
View full review »The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.
View full review »The customer service management (CSM) features are in need of improvement.
View full review »They need to include more high-end technology, different languages, the kinds of things not yet included in the product.
View full review »The ease of customization needs improvement.
View full review »Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.