There are several excellent features that I find valuable in the product. The self-service portal, knowledge management, and the CMDB from the last version are the best of these. Previously CMDB was the worst feature. Now they improved it significantly and it is one of the best features of the product.

Other modules that older versions of the product had are not really featured but can be useful. For example incident management. I cannot tell you that incident management in Remedyforce is as good a feature as incident management in Micro Focus — which has different incident management capabilities. They are both valuable incident management products depending on needs and expectations.

The solution is very flexible. It provided us the opportunity to extend into items that were not provided to begin with. It did not have all the features and all the data elements, however does a good job of having the flexibility to add them. We were able to extend it quite easily. 

The solution's most valuable aspects are incident management, service requests, and change management. They are all very helpful to our organization in terms of doing the work and management we need to do.

The initial setup is very easy. It's quite straightforward.

The solution scales well.

The stability is good. There are no bugs.

The solution is very easy to use.

The product offers very good reporting.

The solution is very good at integrating systems.

The solution is very stable. 

There are good alarm systems in place. When something goes wrong, or some switch has a problem, Remedyforce can recognize it and send alerts to the operator.

The interface and customization are the solution's most valuable features.

BMC Remedyforce is a good tracking service in general.

I can't think of a single feature I like on the solution.

Remedyforce offers good reporting capabilities. Getting the right information is the key to understanding and improvements.

There are many advantages that we have found with Remedyforce, one of which is the record linking functionality. This allows us to look back at (for example) a previous release of our software to view everything that happened during that release. The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way.

The console offers a clean UI for managing records and maintaining a history for each record. We find our staff is able to quickly jump into Remedyforce and understand the tool with minimal training. 

BMC Remedyforce is quite powerful. 

The reporting is very good and you can do incident matching.

The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.

The solution offers the best ticketing incident regiment as well.

• Incident management
• Change management
• Service request management
• CMDB
• Configuration management
• Dashboards
• Analytics
• Chat

The feature that we like best is the stability of the product.

The performance is good.