BMC Remedyforce Valuable Features

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
There are several excellent features that I find valuable in the product. The self-service portal, knowledge management, and the CMDB from the last version are the best of these. Previously CMDB was the worst feature. Now they improved it significantly and it is one of the best features of the product. Other modules that older versions of the product had are not really featured but can be useful. For example incident management. I cannot tell you that incident management in Remedyforce is as good a feature as incident management in Micro Focus — which has different incident management capabilities. They are both valuable incident management products depending on needs and expectations. View full review »
reviewer1295004
Manager at a manufacturing company with 10,001+ employees
The solution is very good at integrating systems. The solution is very stable. There are good alarm systems in place. When something goes wrong, or some switch has a problem, Remedyforce can recognize it and send alerts to the operator. View full review »
reviewer1458420
Executive Director at a financial services firm with 10,001+ employees
The solution is very flexible. It provided us the opportunity to extend into items that were not provided to begin with. It did not have all the features and all the data elements, however does a good job of having the flexibility to add them. We were able to extend it quite easily. View full review »
Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
454,950 professionals have used our research since 2012.
reviewer1068561
Business analyst / Consultant at a consultancy with 1,001-5,000 employees
I can't think of a single feature I like on the solution. View full review »
Adnan Naseem
Jr Software Consultant at a tech services company with 201-500 employees
The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips. The solution offers the best ticketing incident regiment as well. View full review »
reviewer856719
Service Assurance Manager at a comms service provider with 10,001+ employees
The interface and customization are the solution's most valuable features. View full review »
reviewer794289
Principal Solutions Architect at a tech services company with 51-200 employees
The feature that we like best is the stability of the product. The performance is good. View full review »
Shaun Blagdon
Chief Technology Officer at a tech services company with 201-500 employees
BMC Remedyforce is quite powerful. The reporting is very good and you can do incident matching. View full review »
Learn what your peers think about BMC Remedyforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
454,950 professionals have used our research since 2012.