BMC Remedyforce Valuable Features

There are several excellent features that I find valuable in the product. The self-service portal, knowledge management, and the CMDB from the last version are the best of these. Previously CMDB was the worst feature. Now they improved it significantly and it is one of the best features of the product. Other modules that older versions of the product had are not really featured but can be useful. For example incident management. I cannot tell you that incident management in Remedyforce is as good a feature as incident management in Micro Focus — which has different incident management capabilities. They are both valuable incident management products depending on needs and expectations. View full review »

The solution is very good at integrating systems. The solution is very stable. There are good alarm systems in place. When something goes wrong, or some switch has a problem, Remedyforce can recognize it and send alerts to the operator. View full review »

The solution is very flexible. It provided us the opportunity to extend into items that were not provided to begin with. It did not have all the features and all the data elements, however does a good job of having the flexibility to add them. We were able to extend it quite easily. View full review »

I can't think of a single feature I like on the solution. View full review »

The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips. The solution offers the best ticketing incident regiment as well. View full review »

The interface and customization are the solution's most valuable features. View full review »

The feature that we like best is the stability of the product. The performance is good. View full review »

BMC Remedyforce is quite powerful. The reporting is very good and you can do incident matching. View full review »