BMC Track-It! Benefits

it_user790788 - PeerSpot reviewer
Security Manager at a energy/utilities company with 201-500 employees

As a department, we have been able to identify problems and resolve them faster because of the centralized database. We also have been working towards implementing a full change management solution with the built-in module. Our efficiency has improved drastically due to a massive reduction in phone calls.

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it_user790929 - PeerSpot reviewer
Help Desk Manager at a consumer goods company with 501-1,000 employees

Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders. 

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it_user791079 - PeerSpot reviewer
IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees

Track-It! has many features that help make us more efficient and cost effective as a department. It also spreads out that benefit to our entire organization.

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Buyer's Guide
IT Asset Management
March 2024
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