BMC Track-It! Pros and Cons

BMC Track-It! Pros

Joel Dove
Security Manager at a energy/utilities company with 201-500 employees
Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.
The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.
Our efficiency has improved drastically due to a massive reduction in phone calls.
As a department, we have been able to identify problems and resolve them faster because of the centralized database.
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Adam Hummer
IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees
Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.
Track-It! has many features that help make us more efficient and cost effective as a department.
We use it to create and manage our work orders.
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reviewer790929
Help Desk Manager at a Consumer Goods with 501-1,000 employees
Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.
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BMC Track-It! Cons

Joel Dove
Security Manager at a energy/utilities company with 201-500 employees
The area where we would like to see improvement is in the asset management module.
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Adam Hummer
IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees
There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.
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reviewer790929
Help Desk Manager at a Consumer Goods with 501-1,000 employees
Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.
Their self-service is not user friendly.
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